A cluster of skills that ‘ influence’ how we interact with one another Ability to relate & connect with people

 Complex,competitive, challenging professional environment.  Paradigm shift of work place culture.  Different skills needed to achieve personal growth, professional success..  Thus the soft skills come into play

 Hard-are academic skills, experience and level of expertise as generally described in a resume  Soft-self developing skills for example- interaction skills, leadership skills, organizational & communication skills.

 Soft skills(e.g.-emotional intelligence quotient)  Complement hard skills(IQ)  Soft skills are believed to be unchangeable, innate characteristics which are part of one’s being  But you will be on the way of becoming better with ability to develop soft skills(DNA-developing natural abilities )

 To become aware of what are soft skills  To work on developing soft skills  To develop a well groomed personality  To enhance job performance

 To successfully perform a job function you can reach a plateau in your performance---by technical skills  But to stay on that plateau and rise to next level, understanding of natural abilities and implementation of soft skills is crucial

 Communication  Body language  Written communication  Interpersonal skills  Team work  Professional ethics  Time & stress management  Leadership skills

 Non verbal---face is the index of mind and clearly displays person’s interest  How you stand, move, appear to people  Emotion of the sender & receiver Verbal--- what you speak & how you put up your thoughts  Tone & intensity of speech  Most important is to listen the patient  Give time& chance to express  Make the patient feel important, welcome with politeness and empathy

 Writing evaluates persons proficiency  Indications of grammar, spelling etc  Errors committed while writing circulars, reports& records considerably spoil the image of the writer.

 Should respect the views and sentiments of others  When want to differ must express politely  Avoid hurting feelings  Must try to resolve the conflicts

 People of either gender, different age, qualification, status & skills work as team for common objective.  The success of hosp depends upon co- ordinated efforts of all the team members  Must create an agreeableness & cooperation among team members.

 It is the need of the hour  When at work place must think of the work only  Must put heart& soul  Each employ is an organic part of the unit& is equally important  Must strive to contribute best at whatever level

 Prioritize the work  Important work should be given more time  Listen to music, practice meditation & yoga it will reduce physical, emotional and mental stress  Take adequate rest

 Leader need to be very clear what you want from others  Critical thinking ability  Learn new things from staff  Accept responsibilty for self and your actions  Look at problems &challenges  Problem solving attitude  Have self confidence  Love & trust yourself

 Development of skills is a part of long learning  The process does not begin and end with job  It is something we have learnt as child  Training alone is not sufficient condition for actual behavior change, the intention to change also has to be present

 My goal is not to be better, than anyone else, but to be better than what I used to be…. Dr Wayne W Dyes