CONFLICT RESOLUTION Trey Rowe

Need to Know  Conflict Resolution: A process by which problems are solved without resorting to a verbal or physical fight. 

Cont…  Conflict style: The way a person reacts when he/she faces a problem  3 styles:  Problem solving Talking out your problems with the person you are disagreeing with to find a solution to your conflict  Avoidance Not dealing with the conflict by ignoring the problem or changing what you do so you do not cross paths with the person you are arguing with  Confrontation Causing a verbal or physical fight with the person you are disagreeing with by acting aggressively.

Nice to Know  Based on a 2002 survey:  33% of teens said that when they were really angry there was no way they could control themselves  41% said that if they were challenged, they would fight  21% said that avoiding fights was a sign of weakness  33% have been in a physical fight in the past year

Cont…  What Causes Conflict? Ugly or hurtful tone Letting your emotions take control. Cutting off the other person. Refusal to see their side of the story. Name-calling or insults. Hitting. Yelling or raising your voice. Stubbornness or refusing to compromise.

Necessary Skills  Set ground rules  Listen  Find common ground  Brainstorm possible solutions to the problem  Discuss each person’s view of the proposed solutions

Sources  National Youth Violence Prevention Resource Center  %20Fact%20Sheet%20for%20Teens.pdf  eld=services;/content/DepartmentServices/View/68:field= documents;/content/Documents/File/124.PDF  Mind tools   Whalen, Shannon. Tools for Teaching Health. “Chapter 6 Violence Prevention.” Pgs John Wiley & Sons, Inc.: San Francisco