The Scope of Management Business Management

The Scope of Management What is management? What are the specific tasks and responsibilities of management?

Tasks / Responsibilities What is Management? Definition Tasks / Responsibilities Ensuring that the business works Making sure people want your products Making sure business is running well – prices, profit, customer service Process – multiple steps & keeps going Quality Pricing Customer’s needs Imports / exports Marketing Need for product

Today’s Objectives Describe management roles, functions, and skills.

What is Management? List a word that comes to mind when you hear the word “management”.

Functions of Management

Four Functions of Management Planning Organizing Implementing Controlling

Planning Analyzing information and making decisions about what needs to be done

Organizing Determining how plans can be accomplished most effectively Arranging resources to complete work Includes staffing

Implementing Carrying out the plans Helping employees to work effectively More day-to-day management activities

Controlling Evaluating results to determine if the company’s objectives have been accomplished as planned

Share an example of one of the management functions as it appeared in the article you read. Which of the four functions did you see in your article?

Skills of Good Managers

Management Skills What are the skills used to efficiently channel resources and resolve conflict? What types of skills do you think managers should have?

Skills Managers Need Communication Skills Human Relations Skills Teamwork Skills Problem-Solving Skills Organizational Skills

Summary What is management? What are the Functions of Management?

Managing A Business It is the responsibility of the business owner & managers to define the goals of the company and shape its purpose. Consider the vision & mission statements of some of today’s biggest companies.

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The Scope of Management Management & Leadership Styles Business Management

Last Class . . . Describe management roles, functions, and skills

Today’s Objectives Identify benefits and limitations of a variety of leadership and management styles. Analyze leadership & management styles in a variety of business situations. Compare self-assessment of personal traits.

Think About It… What makes a good manager? Are managers & leaders the same thing? Think of a good manager/leader you have worked with. What were some of their attributes that made them good?

Management vs. Leadership

What’s the difference? Management Leadership The skills used to efficiently channel resources and resolve conflict. The skills that motivate others to accomplish common goals.

How do you become a leader? Let’s consider leadership theories . . . Someone may become a leader by: Authority Power Charisma

Authority This type of leader has been given the right to achieve the objectives or goals of an organization. This leader’s power is obtained via appointment. Managers are the appointed leaders of a business.

Power This type of leader has extensive knowledge or expertise in the field. This leader’s power is derived from respect. Experts in finance, for example, are the respected leaders of their field.

Charisma This type of leader is able to bring others together and motivate them, usually for a cause. This leader’s power is derived from emotion. Many successful activities earned the spotlight because of their charisma.

Leadership Styles Regardless of how someone obtained their leadership, each leader demonstrates characteristics of a leadership style. What’s your style? Take the survey!

Leadership Styles Survey All leadership styles are good – one is not more important or better than another. It is important to understand leadership styles in order to be able to work with all personality types effectively. In your group, come up with 3 attributes of your group’s leadership style and a famous person who might share the same style.

Autocratic Characterized by giving clear and precise directions as to what is to be done. Considered “classic” leadership. Managers retain as much power and decision-making as possible.

Using Autocratic Leadership Most Effective When . . . Should Not Use When . . . New, untrained staff Detailed orders and instructions Limited time to make a decision Manager’s power is challenged by staff Staff becomes tense, fearful, or resentful Staff expects their opinions to be heard Low staff morale or productivity High turnover and absenteeism

Democratic Characterized by encouraging workers to share their ideas Allows employees to make some decisions or give input Keeps staff informed about everything that affects their work

Using Democratic Leadership Most Effective When . . . Should Not Use When . . . Want to provide opportunities for staff to develop Want to encourage job satisfaction Large, complex problems Changes must be made or problems solved that affect the staff Want to encourage team building and participation Not enough time to get everyone’s input Easier or more cost-effective for the manager to make the decision Can’t afford mistakes Staff safety is a critical concern

Open Also known as Laissez-Faire leadership Characterized by giving little or no direction to the employees Employees are trusted to make decisions and resolve problems on their own.

Using Open Leadership Most Effective When . . . Should Not Use When . . . Staff is highly skilled, experience, and educated Staff have pride in their work and the drive to be successful Outside experts or consultants are used Staff is trustworthy Staff feels insecure that the manager is not accessible Manager cannot provide regular feedback Manager is unable to thank staff Manager does not understand his/her own responsibilities

Leadership Style Variations

Situational A good leader changes intuitively between styles according to the people they work with and the current situation at hand. Select a style that best fits the circumstances of the moment!

Situational Leadership Given the four situations on your worksheet, decide which style of leadership (autocratic, democratic, or open) would be most effective.

Summary Management vs. Leadership Leadership Theories How does someone become a leader? Leadership Styles