Quality Systems – The bedrock of your quality efforts Alan Daniels Montreal, Canada October 10, 2013 1

Meeting Purpose How your quality systems program can be a key element to help you company achieve your quality objectives 2

Requirements Strategy Team Leadership Publications Standard Activity Presentation Outline Requirements Strategy Team Leadership Publications Standard Activity ISO Liaison 9100 Series Revision Plan 3

IAQG Strategic Focus 3 Axes Improvement Strategy Relationship Growth Strategy Requirements People Capability Product & Supply Chain Improvement Performance Civil Authorities - Production Space Defense Maintenance, Repair & Overhaul Trade Associations The IAQG focuses on the continual improvement of the processes mainly within the supply chain to deliver consistently high quality products IAQG Operating Management System IAQG Other Party Management Team Integration Team 3 Axes Aligned to Address Challenges 4

IAQG Requirements Team IAQG Leader: Alan DANIELS (Boeing) Mentor: Judy LASLEY (Rolls Royce) AAQG Leader: Buddy CRESSIONNIE (Lockheed Martin) EAQG Leader: Judy LASLEY (Rolls Royce) APAQG Leader: Tatsuya SHIRAI (Kawasaki Heavy Industry) IAQG Document Representatives 9100 : Alan Daniels (Boeing) 9101 : Masahiro KAWAMOTO (MHI) 9102 : Kevin WARD (Goodrich/UTC) 9103 : Bernard LAURAS (Airbus) 9104-1 : Mike ROBERTS (Boeing) 9104-2 : Tim LEE (Boeing) 9104-3 : Will TATE (Triumph) 9107 : Ed BAYNE (Boeing) 9110 : Agathe MOLL (Airbus) 9114 : Ed BAYNE (Boeing) 9115 : Raymond WRIGHT (Raytheon) 9116 : Mike QUINN (Boeing) IAQG Document Representatives 9117 : Jan SOMMARBERG (Volvo) 9120 : Dale GORDON (Aerojet) 9131 : Claus MAYR (Airbus) 9132 : Craig MANERS (Rolls Royce) 9133 : Michael STOCK (Rolls Royce) 9134 : Albrecht Feldsmann (Airbus) 9136 : Bernard LAURAS (Airbus) 9137 : Juan Ignacio MARTIN (Airbus Military) 9138 : Dan FITZSIMMONS (Boeing) 9139 : Jesse MANGUAL (Moog) 9162 : Dale GORDON (Aerojet) 5

Current / Future State Mapping Current State Independent release of standards Most OEM’s deploy 9100 Limited supply chain eligible and required to deploy 9100 Standards supported for deployment presentations Few measures in place Strategic Focus Project manage future integrated standard releases Collaborate with Strategy Streams IAQG 5 year strategy - Lead 90% certification Ensure standards are current and relevant Develop and maintain document support materials and improve communications Engage in ISO activities and obtain liaison voting status Develop future QMS concepts and measures Future State Integrated release of future standards All IAQG member companies use the 9100 series All eligible supply chain use 9100 series Standard support is easy to use Measures drive improvements 6 6

IAQG Standards 7

Publications Numbering System International Standards - 91xx Are planned for harmonization across all 3 aerospace sectors and are recognized globally Americas Standards - 90xx Are published for use by AAQG, may become an 91XX standard at a later date “AS” Standards - Americas Published by Society of Automotive Engineers (SAE) “EN” Standards - Europe published in Europe by ASD-STAN “JIS Q” or “SJAC” is the Japan / Asia Equivalent

IAQG Document Relationships IAQG OWNERS DATA Data Type Oversight of Certification Scheme 9104-1 (organization) 9104-2 (surveillance/certs) 9104-3 (auditors) ICOP Certification Scheme 9120 (Distributors) 9100 (General) 9110 (Maintenance) 9101 Audit Process Quality Management System REQUIREMENTS Strategy Stream Certification Scheme QMS Standards Maintenance of stds issued by IAQG (IAQG 103) 9103 Key Char 9102 FAI 9107 DDA 9114 Direct ship 9131 N/C Doc 9132 Marking 9133 Sup.Qual. 9138 Stat Prod Ac 9162 Self Ver 9115 Software 9137 AQAP align. 91XX APQP/PPAP People Capability documents (PCAP001) & structure (skills matrix) Best practices Product & Supply Chain Strategy Stream Supply Chain Management Handbook (SCMH) Sales & Scheduling Requirement Flow down Design & Developm’t Plant, skills & planning Manufact. & Inspection Supplier Mgt. Control of N/C mat’l C/A & P/A Order Mgt & logistics Customer Support Sourcing selection Business Processes 1 2 3 4 5 6 7 8 9 10 11 People Capability Strategy Stream 9

The 9100 Drivers Why have 9100? High risk products High cost products Price estimates (millions) F35 56-97 737 74-107 777 258-297 A380 375 Satellite 290-682 Delta IV 254-300

Need for 9100 Series What else drives the need for 9100? Tightly controlled industry requirements Statutory Regulatory Customer Safety is a must! Quality is required! Failure is not an option! Law of Gravity

ISO Partnership What is the partnership between 9100 and ISO 9001? Goal is for 90% of the supply chain to be 9100 certified It is recognized that lower tier suppliers do not always need the rigor of 9100 Certification to 9100 can be as a dual certification with ISO 9001 Having ISO 9001 as the baseline to 9100 helps keep QMS continuity across the AS&D supply chain

Getting More from QMS How AS&D gets more out of its QMS? Raise stakeholder input and participation to a higher level Use a widely accepted and respected baseline standard Address the questions many CEOs are asking of their QMS, “How to add value, reduce cost, improve quality time delivery”

ISO 9001 versus 9100 9100 has ISO 9001:2008 embedded with added “requirements” that provide for: Additional focus on customer and applicable statutory and regulatory QMS requirements Special Requirements/Critical Items Project Management Risk Management Configuration Management Control of Work Transfers Design and Development V&V Testing and Documentation Increased Supplier Oversight and Monitoring Production Process Verification Production Process Change Control Production Equip, Tools and Software Programs Control Post-Delivery Support Blue Text Indicates additions to 9100:2009 Requirements

24 Standards (existing and in work) - 12 Active Projects Standards Activity Summary 24 Standards (existing and in work) - 12 Active Projects 6 Review Standards in the ballot or publish phase (9101, 9102, 9104-2, 9114, 9116, 9136) 3 Development Standards revisions in development (9100, 9104-3, 9107) 4 New Projects New standards in development (9117, 9138, 9139, 91XX) 4 Study Standards planning a revision (9110, 9120, 9115, 9137) 3 Study Past due for reaffirmation – in work (9132, 9133, 9162) 4 Sustain Sustain and maintain GOAL - Complete the development, ballot and publication process for the 12 active standard projects on schedule 15

Standards in Review (active ballots) IAQG Standards – Ballot/Publish Standards in Review (active ballots) 9101 “Quality Management Systems Audit Requirements for Aviation, Space, and Defense Organizations” Nearing ballot process completion and will be going to publication 9114 “Direct Ship Guidance for Aerospace Companies” Affirmation ballot initiated 9116 “Notification of Change” Ballot results pending 9104-2 “Requirements for Oversight of Aerospace Quality Management” Ballot is in process, affirmation ballot launched in the AAQG 9102 “Aerospace First Article Inspection Requirement” Ballot has been initiated and the results are pending 9136 “Root Cause Analysis and Problem Solving” Closure date for the IAQG Sector ballot is January 2014 16

IAQG standards in Development (revisions) IAQG Standards - Revisions IAQG standards in Development (revisions) 9100 “Quality Management Systems - Requirements for Aviation, Space and Defense Organizations” Comments reviewed and dispositions applied in Montreal 9104-3 “Requirements for Aerospace Auditor Competency and Training Courses” The plan is for a draft to be ready for ballot early next year 9107 “Direct Delivery Authorization Guidance for Aerospace Companies” Revision is in work and will have additional focus after 9114 is complete – Project launch in Montreal 17

IAQG standards in Development (new) IAQG Standards – New IAQG standards in Development (new) 9117 “Delegated Product Release Verification (DPRV)” Planned ballot draft for Montreal postponed to address a couple emergent issues that surfaced in their Montreal meeting 9138 “Statistical Product Acceptance” Standard number issued and regularly scheduled meetings are being held via WebEx/Telecon 9139 “Bodies of Knowledge” Ballot draft is getting near being ready and the goal is to publish in June 2014 - 91XX “Advance Product Quality Planning” (APQP) / “Production Part Approval Process” (PPAP) SWG and Council approved in Moscow - First team meeting held in September 18

IAQG standards in Study/ Past Due Review IAQG Standards – 5 Year Review IAQG standards in Study/ Past Due Review 9132 “Data Matrix Quality Requirements for Parts Marking” Noncompliant to review requirement – EAQG identified IDR and SDR – revision needs are being reviewed 9133 “Qualification Procedure for Aerospace Standard Parts” Noncompliant to review requirement - Working draft complete and SDRs are reviewing. 9162 “Aerospace Operator Self-Verification Programs” Noncompliant to review requirement – The IDR has completed the project plate, a revision has proposed in Moscow and team formation is in process 19

IAQG standards in Study for Revision IAQG Standards – Study IAQG standards in Study for Revision 9110 “Quality Management Systems - Requirements for Aviation Maintenance Organizations” Scope of revision being determined based on 9100 changes, IAQG direction and stakeholder feedback 9120 “Quality Management Systems – Requirements for Aviation, Space and Defense Distributors” 9115 “Quality Management Systems -Requirements for Aviation, Space and Defense Organizations -Deliverable Software” 9137 “Guidance for the Application of AQAP 2110 within a 9100 Quality Management System” 20

ISO 9001:2015 Revision Status 21

ISO 9001:2015 Revision Status Committee Draft (CD) released June 2013 US TAG 176 voted no on CD due to amount of comments (over 1000) and overall immaturity Vote results from all countries expected in early October The ISO 9001:2015 Team is meeting in Portugal in early November to disposition all comments We should have a new DIS by the IAQG Brussels meeting

ISO 9001 Revision Timeline + Transition period for certification 2015 2014 2013 May 2013 CD (Committee Draft) February 2014 DIS (Draft International Standard) February 2015 FDIS (Final Draft International Standard) September 2015 Published IS (International Standard) + Transition period for certification

ISO High Level Structure (HLS) New Clause Structure HLS & Sub-clauses 1.Scope 2.Normative references 3.Terms and definitions 4.Context of the organization Understanding the organization and its context Needs and requirements Scope Management System 5.Leadership General Management commitment Policy Roles, responsibility and authority 6. Planning Actions to address risks & opportunities Objectives and plans to achieve them HLS & Sub-clauses 7. Support Resources Competence Awareness Communication Documented information 8. Operation Operational planning and control 9. Performance evaluation Monitoring, measurement, analysis & evaluation Internal audit Management review 10. Improvement Non conformity and corrective action Continual Improvement Common stamp format and quantity to support businesses New stamps across the enterprise (pilot one site in 2011, complete all sites/programs in 2012) Single source vendor contract Approvals from applicable functions/ business units of common solutions IT system (eSMS) for single source ordering/delivery system Common process writings (3-BPIs, 1-PRO, sub-tier writings) Training developed for AS9100C Auditors QMS Teams will work with programs and sites to help them prepare Internal Audit schedules developed 24 24

9100 Series 2015 Revision Plan 25

IAQG 9100 Series Team IAQG 9100 Series Team Integration of Standards Alan Daniels Wayne Johnson 9100 IDR – Team Leader Boeing 9100 Scribe IAQG Buddy Cressionnie Brigitte Clamens Masahiro Kawamoto 9100 AAQG SDR Lockheed Martin 9100 EAQG SDR Zodiac 9100 APAQG SDR Mitsubishi Heavy Industries Jim Clifford Roberto Ciaschi Chen Zhongyuan 9100 AAQG Representative United Technologies Corporation 9100 EAQG Representative European Space Agency 9100 APAQG Representative Aviation Industry Corporation (AVIC) TBD Stuart Anthony Tatsuya Shirai 9100 AAQG Representative TBD 9100 EAQG Representative Rolls Royce 9100 APAQG Representative Kawasaki Heavy Industries Integration of Standards QPAT Team Membership: Representation from all business units Quality services span the product lifecycle Manages 14 processes Most of any PAT Process owner teams represent nearly every site Kristy has taken over the Supplier Quality role Dale Gordon Agathe Moll Masahiro Kawamoto Insert Picture Here 9120 IDR Aerojet 9110 IDR Airbus 9101 IDR Mitsubishi Heavy Industries Ray Wright Juan Ignacio Martin Insert Picture Here 9115 IDR Raytheon 9137 IDR Airbus Military 26 26 26

9100 Series Revision 9100 Series Revision High Level Plan The 9100 is based on ISO 9001 and is thus affected by the ISO TC176 revision activity Several other IAQG standards are based on the IAQG 9100 standard, and will require revision in parallel with the 9100 standard revision activity The IAQG 9100-series standards are planned for project completion in early 2016 Revision focus is to fix what is broken and be very cautious in adding any new requirements Sound reasoning and the benefits are clear

9100 Series Revision 9100 Series Revision High Level Plan The 9100 is based on ISO 9001 and is thus affected by the ISO TC176 revision activity Several other IAQG standards are based on the IAQG 9100 standard, and will require revision in parallel with the 9100 standard revision activity The IAQG 9100-series standards are planned for publication in 2016 28

9100 Revision Scope Scope of Revision – IAQG approved May 2012 Documented in the 9100:2015 Design Specification Complete Utilize Survey and Comments Template feedback Complete Integrate schedules and publication dates for 9100 Series (9100, 9110, 9120, 9115, 9137) Complete Incorporate ISO 9001:2015 Revision Text In work Address Future Concepts from the SWG In work Counterfeit parts Safety Management System IAQG Expanded Strategy Fix what is broken and be cautious in the adoption of new requirements - the benefits must be clear to all stakeholders Beginning in 2014 29

9100 Series Revision 9100 Series The term “9100 Series standards” includes the following IAQG standards: IAQG 9100 Quality Management Systems –Requirements for Aviation, Space and Defense Organizations - IAQG Series Baseline Standard IAQG 9110 Quality Maintenance Systems – Requirements for Aviation Maintenance Organizations IAQG 9115 Quality Management Systems - Requirements for Aviation, Space and Defense Organizations - Deliverable Software IAQG 9120 Quality Management Systems – Requirements for Aviation, Space and Defense Distributors IAQG 9137 Guidance for the Application of AQAP 2110 within a 9100 Quality Management System 30

IAQG/Sector 9100 Team Structure Intl 9100 Team collects sector and stakeholder input and writes the revision IAQG 9100 Team Stakeholder Team Representatives Subset of Sector 9100 Team to represent Sector at Int’l Meetings AAQG 9100 Team EAQG 9100 Team APAQG 9100 Team AAQSC Sector 9100 Team EAQG Sector 9100 Team APAQG Sector 9100 Team Team meets at Sector Meetings to gather Sector inputs and develop Sector positions. Operation managed at Sector Level.

AAQG 9100 Team AAQG Leader - Buddy Cressionnie (Lockheed Martin) buddy.cressionnie@lmco.com Team Members - Jim Clifford (UTC) james.clifford@pw.utc.com - Dale Gordon (Aerojet) dale.gordon@aerojet.com - Kevin Beard (NQA) kbeard@nqa-usa.com - Sydney Vianna (DNV) sidney.vianna@dnv.com - Anne Moore (Boeing) anne.m.moore2@boeing.com - Eric Jeffries (Bell/Textron) EKJefferies@bh.com - Gill Helsel (Bell/Textron) ghelsel@bh.com - Scott Monroe (Alcoa) Scott.Monroe@alcoa.com - Aaron Troschinetz (SAI) aaron.troschinetz@saiglobal.com - John Graham (PNAA) jagraham@fulcrumassociates.com - Brian Geer (Lockheed Martin) brian.geer@lmco.com - Robert Bodemuller (Ball Aerospace) rbodemul@ball.com - Dave Leeson (GD) Dave.Leeson@gdc4s.com - Helen Kiesel (Goodrich) Helen.Kiesel@goodrich.com

EAQG 9100 Team 27 - Members 9 - Countries Representatives of : EAQG Leader Brigitte Clamens (Zodiac) AFNOR France Michel FRANCES AIRBUS Alain GROS AIRBUS Military Spain Juan Ignacio MARTIN AIRBUS Operations Germany Hans-Joachim ZARRATH ALENIA AERMACCHI Italy Augusto d’AVOSSA Flavio IZZO ASTRIUM André LACROIX AUSTRIAN Standards Institute Austria Manfred LESER BAE SYSTEMS UK Peter CRACKNELL BUREAU VERITAS Certification François DUMESNIL DIN Institute for Standardization Detlev BOHLE EADS Jean-Louis DOULIERY EADS Elbe Flugzeugwerke Gmbh Ralf KLINKMULLER ESA Netherland Roberto CIASCHI EUROCOPTER Hervé MOURICHOUX Andreas SCHWARZ FACC AG Hubert KERN GKN AEROSPACE Sweden Martin RESTIN INTERTEK CERTIICATION Jean DESJARDINS LIEBHERR Aerospace Karine FEIL MBDA Isabelle GUIVARCH MEGGITT Francis GARY ROLLS-ROYCE Stuart ANTHONY SAFRAN - Messier Bugatti Dowty Isabelle VOUGAZ SAFRAN - Turbomeca Patrick BOUCHERON SONACA Belgium Marc DEPIEREUX 27 - Members 9 - Countries Representatives of : Organizations Certification Bodies 9100 series standards Stakeholders Members working within the IAQG 9100 team 33

APAQG 9100 Team APAQG Leader - Masahiro KAWAMOTO (Japan, MHI) Team Members -Tatsuya SHIRAI (Japan, KHI) - Chen ZHONGYUAN (China, AVIC) - Zhang HAIYUN (China, Boeing Tianjin Composite) - Woochul JUN (Korea, Korean Air) - Leng Koon LEE (Singapore, DSO) - Masayuki KOGUSURI (Japan, IHI) - Jumpei ONO (Japan, MHI) Note: Each country of APAQG member companies (China, Indonesia, Japan, Korea, Singapore, Taiwan) will assign team members.

9100 Series Stakeholder Feedback 35

Stakeholders and Liaisons Stakeholder IAQG Leader 9100 Team Liaison External Certif Bodies /Aero Auditors Tim LEE Masahiro KAWAMOTO 9100 Certified Organizations Brian BLOUNT Brian GEER Airline and aviation operators Alain GROS Isabelle VOUGAZ Distributors Dale GORDON Dale GORDON Deliverable software orgs Raymond WRIGHT Raymond WRIGHT Internal IAQG & sector member companies Alan/Buddy/Brigitte/Masa 9100 Leader, Sector Leaders IAQG Strategy Streams/Teams Requirements Alan DANIELS Alan DANIELS People Capability Jesse MANGUAL Stuart ANTHONY Product & SC Improvement Bernard LAURAS Jim CLIFFORD Performance Improvement Christian BUCK Buddy CRESSIONNIE OPMT & Certification Bodies Tim LEE Masahiro KAWAMOTO Integration Jim CLIFFORD Jim CLIFFORD IAQG Relationship Growth MRO orgs Alain GROS Agathe MOLL Civil Aviation Authorities Ed BAYNE Alan DANIELS Defense / NATO Mike HAYWARD Juan Ignacio MARTIN Space Roberto CIASCHI Roberto CIASCHI Trade Associations (EAQG) Alain BONNARD Brigitte CLAMENS 36

Determine Methods to Request Stakeholder Input Stakeholder Contact Method Data Collection Tool External Certification Bodies/Aerospace Auditors Email Leader 9100 Revision Survey 9100 Certified Organizations Email Leader 9100 Revision Survey Airline and aviation operators Email Leaders 9100 Revision Survey Distributors Email Leader 9100 Revision Survey Deliverable software organizations Email Leader 9100 Revision Survey Internal IAQG & sector member companies Email Leaders Comments template IAQG Strategy Streams/Teams Requirements Email, Presentation Comments template People Capability Email, Presentation Comments template Product & SC Improvement Email, Presentation Comments template Performance Improvement Email, Presentation Comments template OPMT & Certification Bodies Email, Presentation Comments template Integration Email Leader Comments template IAQG Relationship Growth Maintenance, repair, and overhaul Email Leader Comments template Authorities Email Leader Comments template Defense / NATO Email Leader Comments template Space Email Leader Comments template Trade Associations Email Leader Comments template 37

Data Mining: 559 Responses Web Survey Demographics 84 Responses that include non-ASD activities 38

Data Mining: 559 Responses Web Survey Responses 91% rated 9100 series certification to be valuable in the management of their organization. 80% viewed receiving ISO 9001 certification was valuable as part of 9100 series certification. 39

Data Mining: 559 Responses Web Survey Responses Over 74% of respondents believe that 9100 series requirements has benefits that outweigh the costs. Need to better communicate deployment support materials. 49% of those that knew of materials found them helpful. 40

Data Mining Input Summary AAQG 67 APAQG 31 EAQG 89 (out of 175) CAAs 21 Defense 1 LinkedIn (users group) 12 MRO (9110 IDR) 14 PSCI Stream 6 Space Forum (IAQG/AAQG) 18 (out of 29) Trade Organizations 2 Web Survey (Question 10) 96 357 Comments (454 Total) 41

New Activity 9100 Series Team Meeting Results Reviewed 9100 Structure Draft (SD) Initial disposition determined for 454 comments Determined sub-team activities needed Updated 9100 schedule and integrated schedule Developed a plan for the writing team 42

9100 Sub-teams Product Safety (Includes Human Factors) (SD) Agathe Moll Risk Roberto Ciaschi Preventive Action (use SD) Roberto Ciaschi Counterfeit Parts (9100) Dale Gordon Configuration Management (9100) Dale Gordon Product Realization Planning (9100) Jim Clifford Post-Delivery Support (SD) Isabelle Vougaz Necessity for Design Sub-Team to be determined based on design content in DIS 9100 Team focals listed - each sector to have a representative Due date February 14, 2014 to sectors teams can assess prior to IAQG Brussels 43

9100 Series Revision Master Schedule 2012 2013 2014 2015 2016 2017 San Antonio 05/2012 Nagoya 10/2012 Moscow 05/2013 Montreal 10/2013 Brussels 04/2014 TBD 10/2014 TBD 04/2015 TBD 10/2015 TBD 04/2016 TBD 10/2016 TBD 04/2017 TBD 10/2017 END TBD Development Companies certified to revised standards Training Decision Auditors training (as needed) (OPMT) Recommended Schedule to satisfy need date Required for publication Transition Period 9100 revision Structure Draft Begin Writing Working Draft Coordination Draft Ballot Draft Ready for Publication START 9110, 9120, 9115, 9137 Series Revisions Required for publication 9101 Audit – Revisions (as needed) 9104-1, -2, -3 – Revisions (as needed) Plan & Stakeholders feedback Internal Dependencies Standards & Training as needed for publication Required for 9100 publication 9100 Transition Plan 9101 Update (as required) 9100 Training (as required) External dependencies ISO 9001 publications CD May 2013 – Begin struct. draft DIS : Feb. 2014 – Begin writing 9100 FDIS : Feb. 2015 - Begin Coord. Draft Publish : Sept. 2015 – Prep. Ballot For more information, see detailed schedule Preparing Ballots reviews and comments Publications 44

Questions Thank you! 45