1. Product & Supply Chain Improvement
IAQG General Assembly
Oct 9th, 2013
Bernard Lauras
Airbus

2. Content: Product & Supply Chain Improvement Team
PSCI Strategic Objectives
SCMH Status
Future SCMH evolution
PSCI Tactical Objectives status
Summary & Support Needed

3. Product & Supply Chain Improvement Team:
IAQG Stream Leader
Bernard Lauras (Airbus)
Sector Leaders
Bernard Lauras (Airbus)
Dale Gordon (Aerojet Rocketdyne)
Christian Buck (Safran)
Deborah Oberhausen (UTC)
Motoko Iwadare (MHI) interim
IAQG Contractors
Darryl Hue (contract just ended)
Susan Parsons

4. Product & Supply Chain Improvement strategic objectives
Reduce the number of customer specific requirements flowed to the supply chain
Increase confidence that being 9100 series certified will improve quality and delivery performance and reduce surveillance costs

5. Focus on “How” through SCMH
91XX
Requirements
Inputs for new revision of 91XX
91xx
9131
9103
9102
Links to
Includes
SCMH Guidance material, tools, training
Providing guidance material and best practices on how to meet requirements and achieve objectives

6. SCMH Project Status
Recently Published/Updated (since last IAQG meeting)
Chapter 8: Introduction to Advanced Product Quality Planning (APQP) – July 13 (minor revision incorporated this week)
Link to IAQG dictionary added

7. SCMH Project Status Active projects
Chapter 5: Planning of Product Realization (Plant,material, skills and capacity planning) On hold. Intend to revise scope and re-launch
Chapter 8: Advanced Product Quality Planning APQP – Phase 2 Details (element descriptions and checklists) expected Nov 13
Chapter 10: Counterfeit and Suspect Unapproved Parts Prevention expected year end
Chapter 11: Process Mapping (VSM based) expected year end

8. SCMH content Cancelled “Preventive actions”
New revision of 9100 will remove focus on preventive action
Partly covered in Root Cause Analysis and Problem Solving (Step 7 – Standardise and Transfer the Knowledge Across Business)
APQP / PPAP also refers to prevention by focusing on process robustness along life cycle from design to production
Moved “Counterfeit and unapproved part prevention” from chapter 10 (Customer Support) to chapter 11 (Business Management & Customer Satisfaction Monitoring)

9. Re-launch New Soon New Soon Soon
Supply Chain Management Handbook Content –Based on the Product Life Cycle
1. Sales, Master Scheduling & Sequencing
2. Contract Requirements & Flow Down
3. Design & Development
4. Suppliers sourcing selection & approval
Requirements & Flow Down Templates
Contractual Requirements Review & Management Guidance
Special Requirements & Critical Items
Software Guidance (9115)
Quality Aspects of New Product Development
Supplier Selection and Capability Assessment
Product Performance Detailed Assessment Checklists
Master Scheduling
5. Plant, material, skills, capacity planning & scheduling
6. Order Management and logistic (Internal & external)
7. Manufacturing and Inspection
8. Supplier operational management and product validation
9103 Material for Key Characteristics
9102 Material for First Article Inspection
Foreign Object Debris (FOD)
Notification of Change Tool
Supplier Quality Mgt Basics
Sub-tier Supplier Control Management
Advanced Product Quality Planning (APQP)
Planning of Product Realization (Plant, material skills and capacity planning)
Order Management and logistic
Re-launch
New
Soon
9. Control of non conformities, corrective and preventive actions
10. Customer Support (Control of service operations)
11. Business Management & Customer Sat. Monitoring
Appendices
9100 Rev C Deployment Support
People Capability PCAP 001
Link to ICOP Overview
9100/SSCA/PPDAC Comparison
IAQG dictionary
Root Cause Analysis & Problem Solving
Control of non conformities
Work Transfer
Configuration Mgmt
Risk Management
Delivery Metrics Definition
New
Process Mapping (VSM Based)
Counterfeit & Suspect Unapproved Parts
Soon
Soon
Available
Work In Progress
Future

10. How to access SCMH ?
Page 10

11. Direct access to SCMH page
How to access SCMH ?
Direct access to SCMH page
Page 11

12. How to access SCMH ?

13. How to access SCMH ?
Detailed content and direct access to procedures, training presentations, templates, forms, etc
SCMH Introduction
The Supply Chain Management Handbook (SCMH) provides guidance materials to continuously improve On Time, On Quality Delivery (OTOQD) throughout the entire value stream.
It‘s objective is to help the supply chain improve their quality performance through better understanding of aviation, space and defense industry quality management system requirements and expectations.
The Supply Chain Management Handbook (SCMH) was initially released in October, 2008 and is progressively updated as changes/improvements are identified and new material is developed by IAQG member company subject matter experts.
The Handbook is provided at no cost to organizations at all levels throughout the supply chain, including customers.
The chapters of the SCMH are structured around the eleven elements of a supply chain business process model covering the entire product lifecycle.
The intention of the guidance material in the SCMH is to assist organizations with understanding the various topics and is not intended to be requirements, nor auditable.
Use of the guidance material does not ensure compliance to any referenced QMS Standards.
Provides guidance material to continuously improve
Help the supply chain improve their quality performance
Progressively updated
Provided at no cost
Chapters structured around eleven elements of a supply chain business process model
Intended to assist organizations with understanding
Is not intended to be requirements, nor auditable
Use of the guidance material does not ensure compliance to any referenced QMS Standards…

14. SCMH Hit Counter (Sept. data)
77,000 visitors since start of tracking (Yokohama IAQG, Oct 2008)
12,600+ since Spring IAQG Meeting (stable)
Downloads since Fall IAQG meeting
12,700+ avg. per month (was 10,400: increased awareness of the SCMH
Appetite for the SCMH is real
& growing!

15. e-SCMH Visitor Tracker
Webinars
New Website
Promotional Campaign

16. SCMH Survey Results 1005 as of Sept. 2013 (163 since April 2013)
92% Users found the SCMH “Very Useful”/”Useful”
81% are “likely”/”very likely” to use the information in company procedures
70% are “likely”/”very likely” to share or use the material with their suppliers
82% find the SCMH “Easy”/”Very Easy” to navigate.
94% of users will recommend the SCMH to others
Global feedback from users is very positive

17. SCMH Awareness Webinars
Launched 2 Pilot SCMH Awareness Webinars
Content: Overview of the SCMH and focus on one specific section
Foreign Object Debris FOD Sept. 17th
Sub-tier Supplier Control Management Sept 19th
25 Seats made available for the pilots
Requests to attend exceeded the 25 seats within the first 48 hour
Participation less than expected (unexpected cancellations – free?).
One or two more pilots before year end with improved registration process (“first come – first serve”)
Positive feedback from participants so far  Decision for deployment will be made in Jan 14

18. Process to select future SCMH sections
Launching any new section should be based on need / added value for the industry, level of available support, etc
Letter was sent few days ago to all IAQG members (based on IAQG roster) to ask proposing new topics
Based on 9100 chapters that are more frequently subject of findings during ICOP audits
Any other ideas?
Same survey is accessible in e-SCMH
Low feedback so far
Please have a look and answer

19. Ensure better alignment between SCMH content and industry expectations
Need to gather data from SCMH users
First time visitors (who are they?)
First download of a SCMH material (requiring address registration)
Asking few questions about industry, business, how got knowledge of SCMH, etc.
Allowing generating listing of users
e-SCMH enhancement to come
Registration process ( address)  User roster
Survey and associated reporting function
Automatic announcement or invitation at SCMH opening

20. SCMH Evolution
Potential new sections if adequate support from IAQG members
Capacity Management, Ordering and Logistics (new name for merged Sections 5 and 6): Need project leader and team members
Off site support: Need project leader and team members
Certificate of Conformance: Leader found, Need team members
Delegated Product Release Verification (DPRV). Team available
Should we change SCMH structure ?
Proposal made by PSCI team to move from “Product life cycle” to “Process approach”
Will be discussed in Jan 14 SWG meeting

21. 2013 Tactical Objectives Product & Supply Chain Improvement#
2013 Objectives
Status
PSCI 1
Define a way of working to support new 9100 revision (provide recommendations about future content). Target End Feb 13
Provide first inputs to Requirement stream: Target: July 13 2
Publish 4 new SCMH sections 3
Identify better process to select future SCMH sections (based on need / added value for the industry, level of available supports, etc): Target date: Montreal IAQG 4
Review mechanism to identify if and how to subcontract SCMH related activities (step approach based on value / availabilities of resources and S/C costs): Target date: First ideas Moscow IAQG, completed Montreal IAQG 5
Launch SCMH 2 webinar awareness pilots and propose plan for further development based on users feedback: Target Montreal IAQG
Closed
Closed
Closed
On plan
Off plan, but recoverable
Off plan, not recoverable

22. Summary and Support Needed
SCMH usage is increasing with real satisfaction from users
SCMH material development and advertising continues
Need help to complete and promote SCMH
Provide direct support and participate to writing team
Express your ideas regarding content
Communicate awareness of the SCMH throughout your companies and your supply chain!
Use the SCMH Survey and provide feedback
PSCI team aligning its activities to the IAQG strategy in coordination with other streams

23. Questions ?

24. Back-up slides

25. Potential new sections – Outcomes of PSCI Montreal face to face meeting
Off-site work requirements
Problem Statement: Lack of effective management of personal from outside companies performing activities at customer locations.
Scope: Guidance on how to ensure that personnel performing off-site work (at customer’s facility) have access to all necessary data and specific customer requirements and have adequate qualifications and training / awareness to perform their tasks (including local rules, environmental and safety conditions.)
Mentor: Bernard Lauras
Leader: Open
Facilitator: Sue Parsons
Team Members:

26. Potential new sections – Outcomes of PSCI Montreal face to face meeting
Certificate of Conformity
Problem Statement : missing data, weak in details
Scope: Minimum requirements for a C of C including a proposed template (w/minimum mandatory fields)
Mentor: Debbie Oberhausen
Leader: Gerald Lindlbauer
Facilitator: Sue Parsons
Team Members: Raymond Wright

27. Delegated Product Release Verification (DPRV)
Potential new sections – Outcomes of PSCI Montreal face to face meeting
Delegated Product Release Verification (DPRV)
Met Future 9117 standard writing team
Want to add guidance and forms into SCMH
Material expected Feb 14

28. SCMH Chapter Hits – Sept. 2013
Hits are heavier where more and new material exists, i.e. Training, Forms & Checklists
May 2013
Stable
Sept 2013

29. 9100 additions proposed by PSCI
Review of Requirements Related to the Product: Add notion of deviations/exceptions to customer requirements and need to record them
7.1.4 Control of Work Transfers and Control of design and development changes: Add notion of risk management and criteria for information to the customer prior to work transfer or design change
Post-delivery support: Clarification regarding need to verify that personnel performing off-site work have access to all specific customer requirements and have adequate qualifications and training / awareness to perform their tasks
7.4.1 Purchasing process: Add that the organisation shall ensure that customer, regulatory and statutory requirements are adequately flowed to its suppliers and it shall have a process to verify they are fulfilled by its suppliers and their sub-tier suppliers
7.4.1 Purchasing process: Add requirement concerning measures to be taken to prevent and detect use of counterfeit parts and unapproved products (incl. flow down to their suppliers and regular monitoring).

30. Common understanding of the scope of Supply Chain Process
Sales
Operations
Service
Market & Sell
Make (incl. Assemble & test)
CustomerSupport C US T O M E R C US T O M E R C US T O M E R
Design & Develop
Deliver
Deliver
Buy
Plan & Manage
Stakeholders relationship and communication

31. New SCMH structure and content
Market & Sell 3
Make (incl. Assemble & test)
CustomerSupport
Master Scheduling
9103 Material for Key Characteristics
9102 Material for First Article Inspection
Counterfeit & Suspect Unapproved Parts
Supplier Selection and Capability Assessment
Product Performance Detailed Assessment Checklists
Supplier Quality Mgt Basics
Sub-tier Supplier Control Management
Control of non conformities
Foreign Object Debris (FOD)
Work Transfer
Root Cause Analysis & Problem Solving
Process Mapping (VSM Based)
Advanced Product Quality Planning (APQP)
Risk Management
Requirements & Flow Down Templates
Contractual Requirements Review & Management Guidance
Configuration management
Capacity Management, Ordering and Logistics
9100 Rev C Deployment Support
People Capability PCAP 001
Link to ICOP Overview
9100/SSCA/PPDAC Comparison
IAQG dictionary
Off site support
Special Requirements & Critical Items
Quality Aspects of New Product Development
Notification of Change
Software Guidance (9115)
Delivery Metrics Definition
Certificate of Conformance
Delegated Product Release verification 6 1 5
Deliver 2
Design & Develop C US T O M E R C US T O M E R C US T O M E R
Appendices 4
Buy
Not yet validated by SWG 7
Plan & Manage 8
Stakeholders relationship and communication
Sections already in progress Future sections to be launched