DevLP I-Serv International Pvt Ltd Committed to Quality, Assurance & Growth 1Content Subject to DevLP I-Serv International Private Limited

Company Introduction 1. Customer Service 2. Construction 3. Software Development 4. Data Center Solutions 2Content Subject to DevLP I-Serv International Private Limited Active Domains of DevLP I-Serv International Private Limited

Customer Satisfaction Cycle Customer customized solution Customer First approach Company SPOC Internal POE Information Process Procedure Operation Process Flow First Call Resolution 3Content Subject to DevLP I-Serv International Private Limited

Progress Diagram Values are given the most important place in all process. FCR, C-SAT, Line Adherence, Lead Generation on Target based performance. Standard escalation format for Irate customer Each Call is recorded and monitored. Live barging and off call feedback sessions are provided on weekly basis. Agents with poor performance cycle are underwent through CIP Agents are hired with respect to process requirement. Evaluation for Voice & Accent along with Process training assessment Successful agents are provided On Job training Agents are hired with respect to process requirement. Evaluation for Voice & Accent along with Process training assessment Successful agents are provided On Job training Phase 1 Phase 2 Phase 3 4Content Subject to DevLP I-Serv International Private Limited

Process Classification LeadSurveyTransferService Survey Campaigns Of Various process for U.K and U.S generating leads U.S & U.K Debt Management Campaigns. B2B & B2C Webinar and Appointment’ s Live Transfer Technical Lead Sales, Warranty Sales, Technical Support by remote Sharing Inbound Dialer with recording facility on independent server, AHT & Abondon parameters 5Content Subject to DevLP I-Serv International Private Limited

Customized solution for Service Center DivisionService Speciality Customer support services create a virtual customer service center to manage customer concerns and queries Technical support services round-the-clock technical support and problem resolution for OEM customers Telemarketing services target interaction with potential customers for 'prospecting' like either for generating interest in products and services, or to IT help desk services provide technical problem resolution and support for corporate employees Insurance processing specialized solutions to the insurance sector and support critical business processes Customer Relations Unit multiple channels including voice, and chat on a 24/7 and 365 days basis 6Content Subject to DevLP I-Serv International Private Limited

DevLP I-Serv Centers Across India Yavatmal Nagpur Jabalpur Delhi(Proposed) Chennai Mumbai 7Content Subject to DevLP I-Serv International Private Limited

Quality cycle in DevLP I-Serv Intl. Content Subject to DevLP I-Serv International Private Limited8

Business Development Basics for DevLP I-Serv Operations & Support Functions Target techniquePlanningE Satisfaction 9Content Subject to DevLP I-Serv International Private Limited