1. BOMGAR REMOTE SUPPORT Karl Lankford
©2017 BOMGAR CORPORATION ALL RIGHTS RESERVED WORLDWIDE

2. About Bomgar Trusted by more than 14,000 Companies
The fastest, most secure way for experts to access and support the people that need them.
Trusted by more than 14,000 Companies
15 year history of innovation
300+ Employees across US, EMEA, & APAC
Leader in secure remote support and access management
#1 in Enterprise Remote Support, according to IDC

3. Bomgar Privileged Access
SERVICE DESK
CUSTOMER SUPPORT
Access, control, & troubleshoot remote desktops, servers, and mobile devices, no matter the operating system or network location
Chat, co-browse, and provide remote assistance for your customers. Even support iPad, iPhone or Android apps
Bomgar Remote Support
Bomgar Privileged Access
PRIVILEGED
ACCESS
VENDOR ACCESS
Manage, empower, and audit internal privileged users to securely access your sensitive and critical systems
Control, monitor and manage third-party and vendor access to your corporate network and devices

4. DEPLOYMENT & ARCHITECTURE
Why do our customers buy Bomgar?
INTEGRATION
CONSOLIDATION
SERVICE LEVELS
DEPLOYMENT & ARCHITECTURE
IDENTITY MANAGEMENT
FEATURES
Consolidation:
Support Multiple Platforms
Support Mobile Devices
On or Off Network
Avoid cost and maintenance of multiple tools
Includes chat-based and remote camera sharing support
Service Levels:
Easy Session Initiation
Mobile and web-based support
Increased First Call Resolution
Collaboration and Escalation
Ease of use and reliability increase CSAT
Integration:
Streamline processes for better efficiency
ITSM/CRM System
Ticketing Systems
Security Providers
Inventory Systems
Knowledge Management Systems
Deployment/Architecture:
On-premise Physical or Virtual Appliance
Bomgar Secure Cloud
Firewall friendly “outbound” connections
Features:
Set granular, role-based permissions
Record and monitor session activity
Easily export data for an audit or in-depth monitoring
Centralized Management
Identity Management:
Credential injection
Two factor authentication- basic and enhanced
Integration with Active Directory and SAML
©2017 BOMGAR CORPORATION ALL RIGHTS RESERVED WORLDWIDE
©2017 BOMGAR CORPORATION ALL RIGHTS RESERVED WORLDWIDE

5. Over 85% of respondents saw an increase in FCR of more than 10% with 1/3 reporting and increase of more than 25%
85% were able to increase Customer Satisfaction by more than 10% with 43% reporting a increase of 20% or more.
3 out of 4 respondents had an increase of agent productivity of more than 20%
3 out of 4 companies reported that agents were “Very Satisfied” with Bomgar
More than 70% were able to reduce incident handling time by at least 10%
CUSTOMER
RESULTS
©2017 BOMGAR CORPORATION ALL RIGHTS RESERVED WORLDWIDE

6. iOS Screen Sharing Now Available with Bomgar and iOS 11
View video at:
Ios video.
©2017 BOMGAR CORPORATION ALL RIGHTS RESERVED WORLDWIDE

7. ©2017 BOMGAR CORPORATION ALL RIGHTS RESERVED WORLDWIDE

9. BOMGAR PRIVILEGED ACCESS
Karl Lankford

10. Secure Access For… INSIDERS
Insider Access
INSIDERS
Third-Party Vendor Access
Give administrators the access to the systems they need without harming productivity.
Insider misuse cases are the most likely to take
Months or years to discover..
2016 VERIZON DATA BREAK INVESTIGATION
Audit and Compliance

11. Secure Access For… THIRD-PARTY VENDORS
Insider Access
THIRD-PARTY VENDORS
Third-Party Vendor Access
Grant contractors and vendors privileged access to critical assets without giving them a VPN.
On average, 89 vendors per week have access to company networks.
VENDOR VULNERABILITY INDEX 2016
Audit and Compliance

12. Secure Access For… AUDIT AND COMPLIANCE
Insider Access
AUDIT AND COMPLIANCE
Third-Party Vendor Access
Set granular permissions and record activity for privileged accounts to ease audit and compliance.
50% list cyber risk among the top three challenges for Compliance over the next 12 months.
ACCENTURE’S 2016 COMPLIANCE RISK STUDY
Audit and Compliance

13. Bomgar Privileged Access
PROTECT THE ACCESS
Enable role-based access to specific systems and define session parameters, such as access timeframes, required approvals, and permitted functions.
MANAGE ACTIVITY
Actively manage the ongoing operational use of network devices and hardware on the network.
ANALYZE & AUDIT DATA
Understand what privileged users are actually doing within the network and audit for misuse, while meeting audit trail requirements.

14. Bomgar Vault Secure Password Storage
Store passwords securely
Uncover potentially non- compliant credentials in your network
Automatically rotate credentials