1. Relationship & Services

2. BACKGROUND
Established in 2002 as a distributor for Telecom and evolved into an ITES company.
BANDWIDTH as a "customer centric BPO" specializes in complete lifecycle management, customer relationship management and providing end to end solutions for our clients and their customers.
Engaged in Life Cycle management for B2B Customers for Bharti Airtel in Karnataka and Chennai.
Handling collection for Platinum Base of customers for Bharti Airtel partnering with IBM
Life Cycle Mangement of corporates: Telemedia Voice
Life Cycle Mangement services to Telemedia Data(ILP) Corporates.
Our Business philosophy is focused on inexorable pursuit of excellence and quality in all spheres of our activities.
Retention and Relationship services for HVC/IOCR Customers of TATA
Relationship & Services

3. PROCESS STRUCTURE OPERATIONS HEAD PROCESS MANAGER
TEAM CHANNEL MANAGER (Based on Customer Classification)
RELATIONSHIP MANAGER (Voice & Field)
DATA ENTRY & BACKEND SUPPORT
EXECUTIVES & RUNNERS
Relationship & Services

4. Mission & Vision
Growth by performance and deliverables to be a leader in broad based integrated corporate/customer service business.
Truly reflect and believe in a “WIN-WIN” situation with complete transparency with both clients and the team.
We foster an entrepreneurial culture hence not only employees we also have stake holders who are a part of all operational decisions and reward( form of profit sharing)
We believe that growth is the only constant and our Endeavour through transparency, trust and self belief will hold us in good stead.
Create a Better Living for all stake holders, through solutions that are engineered to outperform.
Relationship & Services

5. Current Business Axes Planning Analysing and classifying customers
Based on parameters, planning the service stratergy.
Implementation of Process
Process based Hiring
Stratergy for Training: Creating Process based Manuals
Field and Voice Support Infrastructure.
- Support for Field Service Camps and Feet on Street.
Review and Adherence
Compliance/Attendance Adherence
Analysis and details of company wise by Relationship Manager.
Effective Outbound Call through dialer script management
Using and monitoring MIS/aging to proactively identify and analyze customer concerns..
Relationship & Services

6. PROCESS STRUCTURE (an eg.)
CLIENT’S
Relationship Managers
Telecallers
Data Flow
Data Flow
Feedbacks & requests etc.
Feedbacks & requests etc.
Relationship Managers interacting Corporate customers over Voice as well as meeting on Field.
Voice based Team perform high volume outbound/ inbound calling
CUSTOMERS
Field Executives
Data Entry Team
B2B Customers
CLASSIFIED as A&B, C&D
Field Executives assisting RM’s and Telecallers in terms of Collections and documentations.
Data Entry Team collates day to day activities done by Mobility Team
Relationship & Services

7. LOGISTICS Facilities Communication Total Team Strength: 180
“We have state of the art infrastructure with over 150+ workstations and multiple lines for high speed data communication” spread across our 3 offices.
All our Employees are trained & certified
Facilities
Adequate storage area with full security.
Adequate fire safety systems.
Well designed furniture's.
Round the clock with power supply (UPS & Generators).
Adequate data backup with CD Writer, Zip Drives etc.
In house recreation facilities.
Communication
Dedicated leased line for high speed internet access.
Modem, Routers and all necessary facilities.
Total Team Strength: 180
2 Ops Head
3 PROCESS MANAGERS
15 TEAM CHANNEL MANAGERS
130 RELATIONSHIP MANAGERS/ CALLERS
15 EXECUTIVES
15 BACKEND,ACCOUNTS & DATAENTRY
Relationship & Services

8. Simply our strength
Strong core team and advisers ensuring smooth transition and implementation of process.
Strong financial position.
A very clear and transparent image/reputation with both clients and team.
By fostering an entrepreneurial culture, maintaining intense Staff commitment and loyalty shown by low attrition rates (less than 6%)
Ability to take decisions and calculated risks enabling quicker changes to new and evolving client needs.
Relationship & Services

9. THANK YOU
Relationship & Services