{ A & B Cashiers: Item Security & Checkout Three Bags Full Premier Consignor Training Do not copy, share or edit this material.

Responsibilities: 1) Customer Service 2) Security 3) Accuracy 4) Efficiency

“A” Cashier Instructions: YOU are responsible for EVERY item at your station. Make sure EACH item is scanned correctly and ALL Claim Tickets are handled accurately. If you do not have a “B Cashier” at your station you will do all responsibilities of both A and B Cashier roles. Be sure to sign in at your numbered station as an “A” Cashier. How to use the Scanners: TOUCH the scanner to the barcode HOLD it there while pressing the button with your trigger finger LISTEN for the UNIQUE sound your computer will make DO NOT bang, drop or hit the head of the scanner.

“A” Cashier Instructions: 1.Ask the customer if they have any Claim Tickets. Yes? SCAN the barcoded white tag on the CLAIM TICKET STAMP the tag “Paid Three Bags Full” in a very visible place WRITE your name on the back of the Claim Ticket GIVE the Claim Ticket back to the customer 2.Begin scanning items as they are placed on the table. Move each item across the line on the table after it has been scanned 3.LISTEN for your UNIQUE sound. Don’t hear it? LOOK at the screen READ the instructions taped to the table for the solution 4.VERIFY computer and B Cashier count totals are identical. If not? Re-count. Ask a Sale Assistant for assistance. 5. Click “CHECKOUT”

5.Write the total ITEM COUNT from B Cashier, the total COMPUTER COUNT and if there are any CLAIM TICKETS, indicate how many on the indicated lines of the carbon receipt. 6.Write the SUBTOTAL, TAX DUE and TOTAL AMOUTN DUE on the carbon receipt. 7.Click the down arrow once, then hit tab twice, then click on CONTINUE to exit the payment screen. *** Follow those instructions exactly*** 8.Write the TRANSACTION ID on the correct line 9.Give the carbon receipt to the customer 10.Customer takes carbon receipt and all of their items to the Payment Station for final payment. A few things to note: 1.Do not decide for yourself what to do when errors occur or when there is a problem. Ask a Team Lead or a Sale Assistant for help. 2.IF you miss scanning a tag, that consignor doesn’t get paid for that item. Computer counts and Item counts must be the SAME. DO NOT assume the computer is correct. Independently verify the B cashier count total with what was scanned. Did you miss something? 3.WRITE LEGIBLY on the carbon receipt. We want to make sure they are charged correctly.

“B” Cashier Instructions: 1.Sign-in at your Numbered Station as a “B” Cashier 2.Hold up your numbered station sign so customers know you are open 3.Greet shopper enthusiastically! 4.Ask customer to put their NAME on the carbon RECEIPT 5.Gather their items and place on table for “A” Cashier to begin scanning. Look under and inside strollers!! Look INSIDE all BAGS Does the Stroller have a Claim Ticket on it or is it their own? 5. Ask customer if they have any Claim Tickets for LARGE items 6.As “A” cashier scans an item, YOU count the items and place them inside the bag on the table. Keep an ACCURATE count. DO NOT look at the computer count Group in tens or twenties if there are a lot of items 7.TIE all bags closed. Doesn’t fit in the bag? Use yellow flagging tape and tie to item Do not put flagging tape on the bag that is tied closed 8. Verify counts with “A” cashier. Recount if off.

Sample Claim Ticket Sample blank Claim Ticket

Sample Carbon Receipt

Remember! Arrive a few minutes early to learn your position. Sign-in and sign-out so your shift will count! Wear a 3BF t-shirt & name tag (provided) or 3BF apron READ the directions taped to the table for your station. The answers to your questions are printed on the instructions! YOU are important! Your role is crucial to keeping items secure and making sure they were paid for! It is up to YOU to make sure EVERY tag is scanned and accounted for. Be friendly, but be ACCURATE and EFFICIENT. THANK YOU for helping out during Sale Week! ASK if you have any questions!