CSCW – Module 11 – Page 1 P. Dillenbourg & N. Nova Module 11 : Synthesis

CSCW – Module 11 – Page 2 P. Dillenbourg & N. Nova CSCW: Objectives  To analyze the impact of a groupware system on the cooperative processes. This requires constructing an experiment and analyzing team interactions with both qualitative and quantitative data analysis techniques (  project 1)  To design a groupware system that supports specific teamwork processes. This requires analyzing the process to be supported and understanding the relationship between groupware features (architecture and functionalities) and cooperative processes. (  project 2)

CSCW – Module 11 – Page 3 P. Dillenbourg & N. Nova C S C W Computer Supported Cooperative Work Design Implementation Analysis

CSCW – Module 11 – Page 4 P. Dillenbourg & N. Nova Cooperation vs Collaboration 1.Shared understanding 2.Roles 3.Workflow 4.Social navigation 5.WYSIWIS Editor 6.Roomware

CSCW – Module 11 – Page 5 P. Dillenbourg & N. Nova D C C A A B B

CSCW – Module 11 – Page 6 P. Dillenbourg & N. Nova Workflow vs Knowledge Managment 1.“In June, I sent my paper to Peter,the InstructionalScience editor, who sent it to Hans, Kluwer’s manager, who was supposed to send it to the reviewers, but it somehow get lost.” 2.“Over the last 10 years, the CRAFT members have published many papers here and there but we don’t have a place were we can find easily for instance the ones that concern science education.” 3.“Most software we produced in our lab is available for free but the PhD student who developed it is gone and has not really documented his code. 4.“The request for opening your account was sent to your lab director but she was in holidays. When she came back, she approved the account opening but then I was in holidays. This is why it took longer than expected.”

CSCW – Module 11 – Page 7 P. Dillenbourg & N. Nova

CSCW – Module 11 – Page 8 P. Dillenbourg & N. Nova

CSCW – Module 11 – Page 9 P. Dillenbourg & N. Nova ANOVA, Chi-Square, Correlation, SNA 1.“In this forum, the most interesting messages are posted in German.” 2.“In this forum, most messages are posted by two persons who actually lead the group.” 3.“The time to process a call is lower in help desks that include a knowledge management component.” 4.“Adding video conferencing did not improve the accuracy of diagnosis within distributed group of doctors.” 5.“Pairs who were more symmetrical obtained lower car times in the traffic simulation.”

CSCW – Module 11 – Page 10 P. Dillenbourg & N. Nova Social Navigation vs Awareness

CSCW – Module 11 – Page 11 P. Dillenbourg & N. Nova Media Richness Low High Interactions Formal Informal Video conferencing Forum Whiteboard Chat Workflow Tangibles Wearables Video conferencing Forum Whiteboard Chat Workflow Tangibles Wearables

CSCW – Module 11 – Page 12 P. Dillenbourg & N. Nova Verbal communication Acknowledgment Semi-struct. interfaces Preventive repair Medium persistence Space annotation Coordination Grounding Metacognition Turn Taking Group memory

CSCW – Module 11 – Page 13 P. Dillenbourg & N. Nova Non verbal communication Head rotation Napkin schema Deictics Nodding Eye contact WYSIWIS Being there or Moving Coordination Grounding Metacognition Turn Taking Group memory

CSCW – Module 11 – Page 14 P. Dillenbourg & N. Nova Failure or Successes ? 1.Video communication 2.Workflow 3.Knowledge Management 4.Community Portals 5.Blogs CSCW Take Home Message

CSCW – Module 11 – Page 15 P. Dillenbourg & N. Nova CSCW Take Home Message 1.Errors: Media Richness is the solution Text is knowledge 2.Challenges: Mediating informal interactions among distributed teams Invent ethical uses of locative media and awareness tools 3.Trends: Back to real, to things, more physical (roomware, tangibles,…) In physical space (locative media) 4.Methods: –Soft but not more; as rigorous as it make sense –Zoom inside the collaboration process

CSCW – Module 11 – Page 16 P. Dillenbourg & N. Nova Opportunities Interactive Tables (tangibles) –“Learning Center” FIFO PRIZE Mutual Modelling project (3 years) Collaborative Scripts project (3 years)

CSCW – Module 11 – Page 17 P. Dillenbourg & N. Nova Suggestions …

CSCW – Module 11 – Page 18 P. Dillenbourg & N. Nova Thanks