1. Groupware: Facilitation, Cooperation, & Collaboration Kristin Davis i385q/KMS November 10, 2005

2. Overview o Groupware terms & concepts o Review readings o Systems o Questions

3. Groupware terms & concepts o Groupware o Collaborative software o CSCW-computer supported cooperative work o Social software

4. Groupware breakdown Same time "synchronous" Different time "asynchronous" Same Place "colocated" voting, presentation support shared computers Different Place "distance" videophones, chat email, workflow  From Usability First

5. Groupware breakdown o Levels of groupware o Communication tools o Conferencing tools o Collaborative management tools

6. Lotus Software o Productivity & Office Suites o Content management o Information Integration o Learning Software o Advanced Messaging o Real-time & Team Collaboration o Design & Construction o Wireless

7. Groove Virtual Office Manage: Workspaces Contacts Documents Calendars

8. BSCW: Basic Support for Cooperative Work on the World Wide Web o BSCW: Basic Support for Cooperative Work (10/95) BSCW o Web based collaboration service oShared Workspace o Broad but lightweight tools o Storing documents, editing o Events and activity tracking o Multiple access levels o Threaded text-based conferencing

10. What Groupware Functionality do Users Really Use? o Logfile evaluation 6/99-4/00 o 72% read operations o Creation of information o Modification of information o Security & privacy issues o Primarily asynchronous communication o v4.3 features

11. BSCW Awareness Maps

12. Making Contact: Getting the Group to Communicate with Groupware o People have trouble getting in touch with one another o It is hard for people to choose an appropriate communication or groupware channel

13. Interaction and Outeraction: Instant Messaging in Action o Outeraction: communicative process people use to connect with each other and manage communication o Negotiate availability o Maintain a sense of connection o Quick questions & clarifications o Coordination and scheduling o Facilitate media switching

14. Messaging and Informality: Will IM Follow in the Footsteps of Email? o What happens when IM conversations are automatically saved? o What happens when email, voicemail are forwarded? Does this change your behavior?

15. Examples of groupware

16. Questions?

17. References o Appelt, W. (2001) What Groupware Functionality do Users Really Use? In Proceedings of the 9th Euromicro Workshop on PDP 2001, Mantua, February 7-9, 2001. IEEE Computer Society, Los Alamitos.What Groupware Functionality do Users Really Use? o Bentley, R., Appelt, W., Busbach, U., et al. (1997) Basic Support for Cooperative Work on the World Wide Web. International Journal of Human Computer Studies. 46, pp. 827-846.Basic Support for Cooperative Work on the World Wide Web. International Journal of Human Computer Studies o Ellis, C., Gibbs, S., Rein, G. (1991) Groupware: some issues and Experiences Communications of the ACM, Volume 34 Issue 1 Publisher: ACM PressGroupware: some issues and Experiences o Gross, T., Wirsam, W., & Graether, W. (2003) Awareness Maps: Visualizing Awareness in Shared Workspaces. CHI 2003, Ft. Lauderdale, FL. ACM Press. o Grudin, J. (1994), Groupware and Social Dynamics: Eight Challenges for Developers. CACM94, ACM Press. o Lovejoy, T. & Grudin, J. (2003) Messaging and Formality: Will IM Follow in the Footsteps of Email? Proc. INTERACT 2003, 817-820.Messaging and Formality: Will IM Follow in the Footsteps of Email?INTERACT 2003 o Nardi, B., Whittaker, S., & Bradner, E. (2000) Interaction and Outeraction: Instant Messaging in Action. Proceedings of CSCW 2000. Philadelphia, PA. ACM Press.Interaction and Outeraction: Instant Messaging in Action. o Usability First, Retrieved October 23, 2005, http://www.usabilityfirst.com/groupware/intro.txl