IACC-ITS.PPT June 1, 2001 Communications and Computing Services Johanna Madjedi IACC-ITS Joint Meeting June 1, 2001

IACC-ITS.PPT June 1, 2001 Services Provided n Network Services and Support n Telephone and Voice Mail Services and Support n Communication Wire Plant Installation and Maintenance n Server Administration –Central Mainframe –Central Unix ( , Oracle, DNS, DHCP, Power, etc.) –Departmental Lan Servers (ITS, President’s office, Office of Academic Affairs, Grants Development, PAC, etc.) –CMS Citrix Servers n Operations and Data Control (Job Scheduling, System monitoring, Scanning, Central Printing, Backups and Restores)

IACC-ITS.PPT June 1, 2001 Metrics n Bandwidth Utilization: n 383 work orders by Tech Services n 850 GB of data backed up weekly n # of servers maintained –14 HP Unix with 21,498 accounts –15 Suns with 1,519 accounts (include High end Labs) –53 Novell servers with 2,250 accounts – 3 Citrix Servers with 466 accounts – 1 Mainframe Server with 4,164 accounts (includes AMSPEC & Hayward)

IACC-ITS.PPT June 1, 2001 Metrics n Telecom Services Trouble Calls

IACC-ITS.PPT June 1, 2001 Metrics Faculty Evaluations Scanned

IACC-ITS.PPT June 1, 2001 What You Asked Us to Do n Network Bandwidth for CMS n Process for meeting storage needs n Remote Access n Flexible network access in classrooms –Wireless networks –DHCP

IACC-ITS.PPT June 1, 2001 What We Did To Meet Your Needs n Network Bandwidth –Separated ResNet traffic from general campus traffic –Worked with 4CNet to ensure adequate CMS response times for campus users –Upgraded building networks experiencing high contention for bandwidth including: »Dexter (34) – CAED / CLA »Engineering (13) – CENG »Faculty Offices West (47) – CLA »Faculty Offices East (25) – CSAM »Computer Science (14) – CENG » Chase Hall (115) – ITS (heavy CMS support)

IACC-ITS.PPT June 1, 2001 What We Did To Meet Your Needs n Storage –Upgraded central storage, allocation pending policy decisions on allocation scheme –Working with IACC and information service providers to profile users and uses in order to plan storage burn rate and prepare campus for next forklift upgrade n Remote Access –Working with IACC to understand remote access needs and create appropriate service and support model n Flexible network access in Classrooms –Wireless and DHCP as mentioned by MDS and Help Desk

IACC-ITS.PPT June 1, 2001 Additional “behind the scenes” work n TII – CSU Technology Infrastructure Initiative –Minimum baseline network build-out next year. Heavy planning activities this year: »Participate in creation of working drawings for construction »Train Tech Services staff as inspectors »Lead CSU wide effort establishing active electronics baseline »Begin building web accessible database of all network assets and connections on campus n Worked with CSU to establish Gigabit Ethernet connectivity between Cal Poly and SLO County Office of Ed for Digital California Project (DCP). n Sponsored wiring work for Library Millennium project n Upgrade Campus Backbone – equipment here, summer install n Upgrade ResNet – Residence Hall Network is 5 years old, equipment here installation this summer as well.

IACC-ITS.PPT June 1, 2001 Additional “behind the scenes” work n Established campus firewall and virus scanning requirements – expect implementation next FY n Transition to new Telephone Billing system with no increase in billing trouble calls n On-line telephone bill trial n ITS Disaster Recovery Plan in place – CSU audit approved n Eliminated 48% of misdialed E911 calls by changing the off campus access digit from '9' to ‘7’ n System installs, upgrades and support for ITS services such as Power, Blackboard, Oracle, OpenMail, Java Labs, Advanced Workstation Lab, COB Sun incubator, etc. n Upgraded Backup and Restore hardware and software for central systems n Plan in place for Mainframe upgrade to ensure a supported environment for legacy student systems until CMS student module is available.

IACC-ITS.PPT June 1, 2001 Benefits Derived in FY 00/01 n Campus network upgrades – backbone, building and ResNet will ensure ITS can provide the bandwidth required to meet established service needs for programs such as CMS and new services expected to grow such as video serving, imaging, GIS, etc. n Separation of ResNet and campus traffic removed contention for bandwidth, enhancing response times for computer based teaching and learning activities. n High bandwidth connectivity to SLOCOE removes a bottleneck limiting the collaboration between Cal Poly and K-12 teaching and learning activities. n DHCP dramatically increases flexibility by removing the need for users to reconfigure their computers when moving about campus

IACC-ITS.PPT June 1, 2001 Benefits Derived in FY 00/01 n The ITS Disaster Recovery Plan reduces risk of service interruptions and time to restoration. This also positions ITS to help other campus entities build their own DRP’s. n Storage infrastructure forklift enables ITS to create policies and service definitions that are based on established requirements and not formed by extremely limited space. n Backup and Restore infrastructure positions ITS to seriously consider outreach to distributed servers for service.