1. IACC-ITS.PPT June 1, 2001 IMS-Media Application Services Bob Clover IACC-ITS Joint Meeting June 1, 2001

2. IACC-ITS.PPT June 1, 2001 Services Provided Course Management System Support Blackboard WebCT Courseware Development RFP Projects: BIG, Music CD annotation, Animal Science Training and Professional Development Workshops Office calls for Blackboard support Media Lab access, Media conversion & Professional Consulting

3. IACC-ITS.PPT June 1, 2001 Metrics--Training Sep 1999 - March 2001

4. IACC-ITS.PPT June 1, 2001 Metrics--Blackboard Users Sep 1999 - March 2001

5. IACC-ITS.PPT June 1, 2001 Metrics--Maintenance Support Sep 1999 - March 2001 7 hours for Fall 99 9.5 hours for Winter 00 18.3 hours for Winter 01 161% increase

6. IACC-ITS.PPT June 1, 2001 Metrics--Courses by College http://www.multimedia.calpoly.edu/ims/courseware/courses.html

7. IACC-ITS.PPT June 1, 2001 Current Support Services n Web Resources (http://www.multimedia.calpoly.edu/ims/courseware/wbi.html)http://www.multimedia.calpoly.edu/ims/courseware/wbi.html –FAQ’s, Documents, Tips, Training, Tutorials, and streaming video student training. n Help Desk –Mon - Fri 24 hrs/day –Sat 7am-10:30pm & Sun 11am-10:30pm n Blackboard Faculty Support –24/7 via an 800 number

8. IACC-ITS.PPT June 1, 2001 Projected Growth A survey of Blackboard-using faculty indicated: –21% of our current courses are about 25% complete. –93% of faculty say they will create 1-5 courses in the next 3 quarters. –A course can be 40MB at 100% completion. 40MB x 2 courses (3 quarters) = 80MB/faculty. –At our current growth (120%) in 2 years we can have 300 faculty each with 80MB of courses which will = 24GB of HD space. –Therefore…

9. IACC-ITS.PPT June 1, 2001 Projected Growth-Blackboard

10. IACC-ITS.PPT June 1, 2001 Proactive Support To meet the growing needs and projected growth –Purchased & is installing a new server »Sun E420 »Oracle8i Database –Purchased Blackboard 5 level 2 »two tier architecture designed to increase performance, »interface with Cal Poly’s portal capabilities »extend interface customization.

11. IACC-ITS.PPT June 1, 2001 What You Asked Us to Do n 2000 IACC Sweep Summary –Continue summer workshops –Provide current list of resources –Provide Just In Time Support –Incentives for faculty to integrate IT with teaching and Learning n 2000 Deans Sweep Summary –Maintain list of resources available –Address college-specific needs –Provide centralized web development guidelines, templates and assistance

12. IACC-ITS.PPT June 1, 2001 What We Did To Meet Your Needs n 2000 IACC Sweep Summary –105 hours of workshops last summer; Course Redesign workshop this summer –Redesigned and maintained IMS Web Site »All services, support documents, schedule of workshops –CAGR Animal Science web site, CAED/BIG, CLA/Summer Online, UCTE/Smart Room –BB5 as centralized web course development environment –Provided Just In Time Office Call and 1-800 support for BB5.

13. IACC-ITS.PPT June 1, 2001 What We Did To Meet Your Needs –2000 Deans Sweep Summary »Maintained IMS web site »Provided special workshops on Blackboard for CAGR, COB »Established “house calls” support for Blackboard faculty »Courseware development: CAED, CAGR, CLA, COB »Support for WebCT -CSM »PowerPoint materials and synchronous audio/video support for CENG

14. IACC-ITS.PPT June 1, 2001 Benefits Derived in FY 00/01 n More students can access course learning materials, grades and classmates in more courses ~ 7x24 via Blackboard. n Faculty and students have more immediate access to Blackboard support n Faculty and students have 7x24 access to support documents via IMS Web site n More faculty are able to create web-based course materials in BB and Dreamweaver n Six completely online courses will be offered in Summer 2001 n More courses are using web and multimedia based course materials n Faculty will have a process for redesigning courses to leverage technologies