1. Information Technology Practical information for new faculty about information technology at Missouri S&T it.mst.edu Christopher Dew Director, IT Operations & Asset Management

2. Information Technology One-stop-shopping for all of your technology questions and problems. Technology Support Services o Help Desk, 341-HELP (4357) – helpdesk.mst.eduhelpdesk.mst.edu o Walk-In Center, Ground Floor, Curtis Laws Wilson Library o Online Help Request through help.mst.eduhelp.mst.edu Information Technology News o Announcements are distributed through the following mediums  IT Press blog: itpress.mst.eduitpress.mst.edu  New products/services  Scheduled outages  System/network maintenance 10/13/2010Information Technology

3. Campus IT Resources (Overview) Instructional Computing Environment Research Computing Environment Campus Network and Internet Purchasing Hardware/Software o Desktop Enhancement Program Service and Support for IT-related Issues 10/13/2010Information Technology

4. Access to Computing Resources Access Via Single Sign-On (SSO) login account o Referred to as: User ID & SSO ID SSO Account provides authenticated access: o Desktop/CLC systems (Win, Unix, Mac) o Information Kiosks (I-SPOTs) o S&T Network from off-campus: VPN (Requires ISP) o 1 GB Email storage, 500 MB (up to 2Gb at no additional cost) of network file storage (DFS), $10 Miner Money Print Quota for CLCs, Blackboard, PeopleSoft, etc. 10/13/2010Information Technology

5. Personal Computing Support for Windows, Macintosh and Unix* o Campus systems (approximate):  4300  PC/Windows  200  Linux, Solaris Unix systems  150  Macintosh o Support focus and bench strength  Windows * Unix base support includes installation of OS and applications and verification of network and e-mail connectivity. Limited support available for applications. 10/13/2010Information Technology

6. Instructional Computing Environment Personal Computing o Office machine for day-to-day activities (e-mail, documents, scheduling, etc.) Computer Learning Centers (CLCs) o Classroom instruction and general student use Classroom Technology o Rooms equipped with basic presentation style technology package Infrastructure Servers/Services o Email storage, network file storage, campus web, etc. 10/13/2010Information Technology

7. Centennial Hall CLC 10/13/2010Information Technology Centennial Hall 105

8. Petroleum Engineering CLC 10/13/2010Information Technology McNutt Hall 130

9. Computer Learning Centers (CLCs) 940 computers in 39 locations Primarily funded by Information Technology Fee (assessed as part of a student’s tuition), thus reserved for general student use and classroom instruction Systems have base install plus discipline specific applications installed. Software and hardware is maintained by EdTech (IT) Primarily centrally scheduled through the Registrar’s office 10/13/2010Information Technology

10. Educational Technology All centrally scheduled classrooms have baseline presentation technology supported by EdTech Services include: o Blackboard (course management) o Clickers (audience response systems) o Online content services and support o Consultation with faculty regarding instructional technology needs. edtech.mst.edu – websiteedtech.mst.edu edtechconnect.mst.edu – blogedtechconnect.mst.edu Annual Teaching and Learning Technologies Conference 10/13/2010Information Technology

11. Infrastructure Servers/Services Email: Microsoft Exchange&Listserv Lists o Exchange supports POP/SMTP, IMAP, & MAPI protocols. o SPAM email filtering -- automatically enabled Account File Storage: DFS – Distributed File System o S: drive  500 MB (up to 2Gb at no additional cost) o Internet Accessible through VPN, DFS, SFTP, etc. o Backed up by Information Technology for disaster recovery o Personal web space available upon request (50 MB) o Y:\ used for departmental share space Research volumes are created for faculty research purposes – 80GB (Access controlled by netgroups) o Research should never be performed on individual/SSO faculty, staff, or student accounts. 10/13/2010Information Technology

12. Research Computing Environment Numerically Intensive Computing (NIC) o nic-cluster.mst.edu nic-cluster.mst.edu o High performance computing cluster o Dedicated cluster of over 145 computers o Request account access to NIC by contacting the Help Desk (341-HELP). S&T participates in Internet2 research network. 10/13/2010Information Technology

13. Campus Network and Internet Accessing Services When Traveling Access e-mail through web browser: minermail.mst.eduminermail.mst.edu Using Virtual Private Networking (VPN): o Why?  Identifies your connected computer as a S&T computer (treats it as if it were an on-campus system). Computer is assigned a S&T IP/network address.  Communications between your computer and S&T computers is encrypted (while traveling over the Internet) for privacy/protection.  Allows your computer access to services normally not allowed to off campus systems (library tools, online training materials, SMTP sendmail, etc.). o Configuring VPN: helpdesk.mst.edu/generalinfo/vpnindex.htmlhelpdesk.mst.edu/generalinfo/vpnindex.html o Configuring E-mail clients: helpdesk.mst.edu/generalinfo/emailindex.html helpdesk.mst.edu/generalinfo/emailindex.html 10/13/2010Information Technology

14. Purchasing Hardware/Software Contact the Help Desk for technology purchasing assistance:  it.mst.edu/staff/purchasing.html it.mst.edu/staff/purchasing.html Desktops, Laptops, Printers & Software: o Recommend Dell Optiplex & Latitude families (Dell’s corporate line of computers) o Recommend HP printer line (multi-user, duplex capable, networked printers) o Software: helpdesk.mst.edu/facultystaff/availablesoftware.html helpdesk.mst.edu/facultystaff/availablesoftware.html For personal (home use) purchases you may work with the University Bookstore for academic and VPA prices. Desktop Enhancement Program o it.mst.edu/staff/desktopenhancement.html it.mst.edu/staff/desktopenhancement.html High performance computing equipment 10/13/2010Information Technology

15. Questions? 10/13/2010Information Technology 341-HELP help.mst.edu helpdesk.mst.edu it.mst.edu itpress.mst.edu