IVR Solution. What is this IVR? Interactive Voice Response (IVR) system helps to migrate from the traditional human-perplexed interactions To Efficient.

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Presentation transcript:

IVR Solution

What is this IVR? Interactive Voice Response (IVR) system helps to migrate from the traditional human-perplexed interactions To Efficient and caller-friendly automated IVR communication.

Why do we Need? Small or large, for any organization it is extremely cumbersome to answer all phone calls manually. Though some customer calls require human interaction, most of them have obvious and regular responses that can be answered in an automated manner.

Why do we Need? There arises a need to develop a system which enhances productivity and user experience while reducing cost of answering customer calls. The system should help the customer perform the desired tasks anytime and from any corner of the world.

Why do we Need? Your customers can access the required information just by dialing a number while you are away from office as well as after office hours. Imagine having a telephone banking IVR that allows you to perform various transactions, including bill payments, account information, money transfer and so on.

The Solution!!!!!! we provides an extremely smart and flexible solution to access information and perform important tasks using the phone keypad. IVR system can help to direct customers to the right support channel they need.(e.g.: Press 1 for sales, Press 2 for

The Solution!!!!!! It is a perfect package to build an interactive voice-menu suiting your needs in the language of your choice. IVRs can accept input from callers, usually in the form of pressed phone keys, and can accept voice input and in some cases translate that into actions.

IVR : Usage Scenario -1 Play professional welcome message Transfer to desired extensions Provide specific information needed Obtain their recordings and store

IVR : Usage Scenario -2 Play professional welcome message Check for any pending order Provide detailed status on the order Be courteous on pending cancellation Present them retention offers

IVR : Usage Scenario - 3 Check ticket number and give status Make escalations when needed Transfer to right agent Be courteous take feedback