November 11 th

1. By law _________ has to be shown at least once a term in every class I teach. a. Expectancy Theory b. Theory X c. Theory Y d. Mazlow’s Hierarchy of needs

2. __________ occurs when employees are given the power in their jobs to do the things necessary to satisfy and make things right for customers. a. Empowerment b. Servant Leadership c. Compensation d. High Turnover

3. Which of the following is NOT one of the costs of high turnover? a. Recruiting b. Lost customers who were loyal to fired employee c. Training & Recruiting d. Improved employee morale

4. If I view employees as unreliable and thus must be closely supervised and controlled and given economic inducements to perform properly. I am probably using _________ to motivate. a. Hierarchy of needs b. Theory X c. Theory Y d. Expectancy Theory

5. Which holiday is the University choosing not to celebrate today? a. Veteran’s Day