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May 21 st. 1. By law _________ has to be shown at least once a term in every class I teach. a. Expectancy Theory b. Theory X c. Theory Y d. Mazlow’s Hierarchy.

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Presentation on theme: "May 21 st. 1. By law _________ has to be shown at least once a term in every class I teach. a. Expectancy Theory b. Theory X c. Theory Y d. Mazlow’s Hierarchy."— Presentation transcript:

1 May 21 st

2 1. By law _________ has to be shown at least once a term in every class I teach. a. Expectancy Theory b. Theory X c. Theory Y d. Mazlow’s Hierarchy of needs

3 2. __________ occurs when employees are given the power in their jobs to do the things necessary to satisfy and make things right for customers. a. Empowerment b. Servant Leadership c. Compensation d. High Turnover

4 3. Which of the following is NOT one of the costs of high turnover? a. Recruiting b. Lost customers who were loyal to fired employee c. Training & Recruiting d. Improved employee morale

5 4. If I view employees as unreliable and thus must be closely supervised and controlled and given economic inducements to perform properly. I am probably using _________ to motivate. a. Hierarchy of needs b. Theory X c. Theory Y d. Expectancy Theory

6 5. Which sequel opened last weekend? a. Chronicles of Narnia: Prince Caspian b. Star Wars episode 7: The search for Jar Jar c. Legally Blonde III: I’m out of Peroxide d. Dirty Dancing IV: Salem Nights

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