© 2006 Pearson Education Canada Inc.1-1 Chapter 1 Information Systems: The Big Picture PowerPoint Presentation Jack Van Deventer Ward Eagen

© 2006 Pearson Education Canada Inc.1-2 Textbook Overview Ch 1 – IS: The Big Picture Ch 1 – IS: The Big Picture Ch 2 – IS for Competitive Advantage Ch 2 – IS for Competitive Advantage Ch 3 – Database Management Ch 3 – Database Management Ch 4 – Telecommunications and the Internet Ch 4 – Telecommunications and the Internet Ch 5 – E-Business, Intranets, and Extranets Ch 5 – E-Business, Intranets, and Extranets Ch 6 – Organizational Information Systems Ch 6 – Organizational Information Systems Ch 7 – Enterprise-Wide IS Ch 7 – Enterprise-Wide IS Ch 8 – IS Development and Acquisition Ch 8 – IS Development and Acquisition Ch 9 – IS Ethics, Computer Crime, and Security Ch 9 – IS Ethics, Computer Crime, and Security

© 2006 Pearson Education Canada Inc.1-3 Chapter 1 Objectives Understand the term information systems (IS) Understand the term information systems (IS) Understand IS components: Understand IS components:  Technology, people, organizations Understand IS career opportunities Understand IS career opportunities Understand types of information systems Understand types of information systems

© 2006 Pearson Education Canada Inc.1-4 Information Systems Defined Combinations of hardware, software, and telecommunications networks that people build and use to collect, create, and distribute useful data in organizations

© 2006 Pearson Education Canada Inc.1-5 The goal of IS To provide useful data to users To provide useful data to users  IS can be local or global, organizational or enterprise-wide

© 2006 Pearson Education Canada Inc.1-6 Ex.: Operations Management With just in time (JIT) manufacturing, a few minutes can mean thousands of dollars With just in time (JIT) manufacturing, a few minutes can mean thousands of dollars Global positioning systems (GPS) are used in tracking material but have shortcomings because they require line-of-sight transmission Global positioning systems (GPS) are used in tracking material but have shortcomings because they require line-of-sight transmission Bell Mobility and Sedum Corp. of Vancouver have developed a new service combining Bell’s cellular network with GPS technology, allowing tracking in bad weather, indoors, etc. Bell Mobility and Sedum Corp. of Vancouver have developed a new service combining Bell’s cellular network with GPS technology, allowing tracking in bad weather, indoors, etc.

© 2006 Pearson Education Canada Inc.1-7 Key Elements of Information Systems

© 2006 Pearson Education Canada Inc.1-8 Knowledge as a Business Resource Knowledge Worker Knowledge Worker  A well-educated professional who creates, modifies, or synthesizes knowledge in one’s profession Knowledge Society Knowledge Society  Also called digital society, new economy  Working with brains instead of hands

© 2006 Pearson Education Canada Inc.1-9 Accounting and Finance: Scotiabank Global Finance magazine rated Scotiabank as Best Canadian Internet bank Global Finance magazine rated Scotiabank as Best Canadian Internet bank Scotiabank seeks constant improvement through a monthly customer satisfaction survey—it has a 94% satisfaction index Scotiabank seeks constant improvement through a monthly customer satisfaction survey—it has a 94% satisfaction index Cost and ROI are questions, but the retention of online customers is strategic in repositioning the bank to be in the wealth-management business Cost and ROI are questions, but the retention of online customers is strategic in repositioning the bank to be in the wealth-management business

© 2006 Pearson Education Canada Inc.1-10 The People Side of IS Despite economic ups and downs… Despite economic ups and downs…  Labour shortages predicted  IS Jobs ranked among best jobs available

© 2006 Pearson Education Canada Inc.1-11 Careers in IS Systems Analyst Systems Analyst Systems Programmer Systems Programmer Systems Consultant Systems Consultant Database Administrator Database Administrator Webmaster Webmaster IS Director IS Director Chief Information Officer Chief Information Officer Professor Professor Government scientist Government scientist

© 2006 Pearson Education Canada Inc.1-12 Chief Information Officer (CIO) Responsible for organization’s IS Responsible for organization’s IS Executive level Executive level Became prominent in 1980s Became prominent in 1980s Challenges Challenges  Tightening budgets  Expectation management

© 2006 Pearson Education Canada Inc.1-13 IS Managerial Personnel 1. CIO 2. IS director 3. Account Executive 4. Info Centre Manager 5. Development Manager 6. Project Manager 7. Maintenance Manager 8. Systems Manager 9. IS planning Manager 10. Operations Manager 11. Programming Manager 12. Systems Programming Manager 13. Manager of Emerging Technologies 14. Telecommunications Manager 15. Network Manager 16. Database Administrator 17. Auditing or Computer Security Manager 18. Quality Assurance Manager 19. Webmaster

© 2006 Pearson Education Canada Inc.1-14 The High Value of IS Personnel Supply and Demand Supply and Demand  Aggressive recruiting  High salaries  Broad demand  Large and small companies  Urban and rural

© 2006 Pearson Education Canada Inc.1-15 Integrating Skills and Knowledge Technology Technology  Hardware, software, networking Business Business  Business, management, social, communications Systems Systems  Integration, development methods, critical thinking, problem solving

© 2006 Pearson Education Canada Inc.1-16 Hot Skills in IS Workers Office / Office / Languages Languages Applications Applications RDBS Administration RDBS Administration Development Tools Development Tools Internetworking Internetworking Operating Systems Operating Systems NOS LAN Administration NOS LAN Administration Networking Networking

© 2006 Pearson Education Canada Inc.1-17 The Organizational Side of IS 1. Transaction Processing System 2. Management Information System 3. Executive Information System 4. Decision Support System 5. Expert System 6. Functional Area Information System 7. Office Automation System (a.k.a. Personal Productivity Software) 8. Collaboration System 9. Customer Relationship Management System 10. Electronic Commerce System 11. Enterprise Resource Planning System

© 2006 Pearson Education Canada Inc.1-18 Disaster Plans for IS That IS is crucial to corporate success is illustrated by the need for disaster planning That IS is crucial to corporate success is illustrated by the need for disaster planning Power Blackout 2003 Power Blackout 2003 Are companies prepared now? Are companies prepared now?  What’s at stake?  The consequences of failing to plan

© 2006 Pearson Education Canada Inc.1-19 When Things Go Wrong Blackouts, blizzards, and terrorist acts underscore the importance of contingency plans for IS, yet little time is given to disaster recovery strategy Blackouts, blizzards, and terrorist acts underscore the importance of contingency plans for IS, yet little time is given to disaster recovery strategy 44% of Canadian firms surveyed do not have a disaster recovery plan in place 44% of Canadian firms surveyed do not have a disaster recovery plan in place Why? The biggest challenge is funding Why? The biggest challenge is funding And existing plans are rarely tested And existing plans are rarely tested 25% of companies have a disaster recovery plan for their midrange data centres (payroll and HR), and only 1/3 of these have actually tested it 25% of companies have a disaster recovery plan for their midrange data centres (payroll and HR), and only 1/3 of these have actually tested it

© 2006 Pearson Education Canada Inc.1-20 IS for Competitive Advantage Strategic Systems Strategic Systems Competition: doing things faster, better, cheaper Competition: doing things faster, better, cheaper How can systems gain one’s organization a competitive advantage? How can systems gain one’s organization a competitive advantage?

© 2006 Pearson Education Canada Inc.1-21 Human Resource Planning and Training for IS The human resource challenge: The human resource challenge:  Tech workers need to understand business  Business workers must understand technology

© 2006 Pearson Education Canada Inc.1-22 Staying Current with IS News Business/Trade Magazines and Journals Business/Trade Magazines and Journals Great sources for IS current info: Great sources for IS current info:  informationweek.com  computerworld.com  wired.com  cio.com  cipa.com  CanadaIT.com  GlobeTechnology.com