Presentation on theme: "Students The number in the lower left corner of each slide is the page number in the O’Brien textbook to which the material refers. The slides in this."— Presentation transcript:
1 StudentsThe number in the lower left corner of each slide is the page number in the O’Brien textbook to which the material refers.The slides in this presentation are only those containing key information from the chapter.Illustrative figures are not included as they can be seen as you review the material in the book.
3 Learning ObjectivesUnderstand the concept of a system and how it relates to information systems.Explain why knowledge of information systems is important for business professionals and identify five areas of information systems knowledge they need.
4 Learning ObjectivesGive examples to illustrate how business applications of information systems can support a firm’s business processes, managerial decision making, and strategies for competitive advantage.Provide examples of several major types of information systems from your experiences with business organizations in the real world.
5 Learning ObjectivesIdentify several challenges that a business manager might face in managing the successful and ethical development and use of information technology in a business.Provide examples of the components of real world information systemsDemonstrate familiarity with the myriad of career opportunities in information systems.
6 Competitive Advantage “Developing products, services, processes, or capabilities that give a company a superior business position relative to its competitors and other competitive forces.”Glossary, p. 637Attributed to a firm that is … “leading an industry in some identifiable way, such as sales, revenues or new products.” Ch. 2, p. 53“…when a firm sustains profits that exceed the average for an industry …”Ch. 2, p. 53
7 An online exchange of value Using Internet technologies to empower… What is E-Business?An online exchange of valueConducting business on the InternetUsing Internet technologies to empower…Business processesElectronic commerceCollaboration within a companyCollaboration with customers, suppliers, and other business stakeholders
8 Enterprise collaboration systems Electronic commerce E-Business UseReengineeringInternal business processesEnterprise collaboration systemsSupport teams and work groupsElectronic commerceBuying, selling, marketing, and servicing of products and services over networks
9 Information systems combine: Operations Support Systems (Figure 1.7)Transaction Processing systemsProcess Control SystemsEnterprise Collaboration SystemsManagement Support Systems (Figure 1.9)Management Information SystemsDecision Support SystemsExecutive Information SystemsOther Systems (Figure 1.11)Expert SystemsKnowledge Management SystemsStrategic Information SystemsThere is much overlapping with these systems.Information systems are typically integrated combinations of several types of these systems
10 Types of Management Support Systems Management Information Systems (MIS)Reports and displaysExample: daily sales analysis reportsDecision Support Systems (DSS)Interactive and ad hoc supportExample: a what-if analysis to determine where to spend advertising dollarsExecutive Information Systems (EIS)Critical information for executives and managersExample: easy access to actions of competitors
11 Other Information Systems Expert SystemsExample: credit application advisorKnowledge Management SystemsSupport creation, organization, and dissemination of business knowledge Example: intranet access to best business practicesStrategic Information SystemsHelp get a strategic advantage over customerExamples: shipment tracking, e-commerce Web systemsFunctional Business SystemsFocus on operational and managerial applications Examples: accounting, finance, or marketing
12 Responsibility and Accountability IT plays an integral role in every facet of a businessFailure is often pinned on ITCultivate a culture that embraces changeBreak projects into piecesSet realistic expectationsThere will always be problems“That’s life in IT”What are the ethical responsibilities?What are the risks?How can you protect yourself and your company from computer crime?
13 IT employment opportunities are strong IT CareersIT employment opportunities are strongShortages of IT personnel are frequentLong-term job outlook is positive and excitingStarting salaries are highJob increases will be driven by…Rapid growthBackfilling positionsInformation sharing environmentsNeed for problem-solving skillsFalling hardware and software prices
14 Business Analysts serve critical role CIO – broker between management and ITBusiness AnalystIn the trenchesAnalyzes business need and creates solutionCommunicates solution to techniciansBalances IT resources with business needsBusiness Analyst credentials5-10 years experienceTechnical undergraduate degree and MBAProcess driven through changes to finish$45,000 to $100,000
15 Major functional area of business Important contributor to The IS FunctionMajor functional area of businessImportant contributor toEfficiency, productivity, morale, customer service and satisfactionMajor source of information for decisionsVital ingredient in developing competitive products and servicesDynamic and challenging career opportunityKey component of networked business
16 Input of data resources Processing of data into information IS ActivitiesInput of data resourcesProcessing of data into informationOutput of information productsStorage of data resourcesControl of system performanceInput of data resourcesData entry activitiesProcessing of data into informationCalculations, comparisons, sorting, and so onOutput of information productsMessages, reports, forms, graphic imagesStorage of data resourcesData elements and databasesControl of system performanceMonitoring and evaluating feedback