May 3, 2005Time Warner/AOL CHIMe Lab Communication between Humans and Interactive Media: Clifford Nass Stanford University.

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Presentation transcript:

May 3, 2005Time Warner/AOL CHIMe Lab Communication between Humans and Interactive Media: Clifford Nass Stanford University

May 3, 2005Time Warner/AOL Vision To rapidly advance design, assessment, and theory of how people behave, feel, and think, research must be general, psychologically informed, quantitatively grounded, complimentary to partners, and near-term informed

May 3, 2005Time Warner/AOL Highly-Interconnected Project Groups CARSITE EmAgIn LiSTeNS SPACE

May 3, 2005Time Warner/AOL CARSITE Group Communication with Automobiles: Research on Safety, Interactive Technology, & Enjoyment Example projects –Car as new locus of all content In-car vs. wireless –Multiple voices/applications in the car –Detecting and adapting to driver characteristics Matching driver emotion and car emotion

May 3, 2005Time Warner/AOL EmAgIn Group Embodied Agent Interaction Example projects –Source aggregation –Interactive characters Teaching and learning Persuasion Entertainment –Human-Robot Interaction –Casting and consistency

May 3, 2005Time Warner/AOL LiSTeNS Group Listening and Speaking Technologies: Natural and Synthetic Example projects –Wired for Speech: How Voice Activates and Advances the Human-Computer Relationship –Natural language production and understanding –How realistic? –Responding to errors

May 3, 2005Time Warner/AOL SPACE Group Social and Psychological Aspects of Communication Environments Example projects –Ownership in collaborative environments –Psychology of monitoring/adaptation –Multiple output devices –Public vs. private feedback

May 3, 2005Time Warner/AOL Design Involvement ADI (microphone design) BMW (voice casting and dialog design) Dell (pictorial intelligent salesperson) Fidelity (Japanese call center) Microsoft (agents, search, talking Barney, autoPC) SAP (natural language systems) Schwab (call center, website) Toyota (Warning messages, emotion detection) OMRON (teaching and learning systems)

May 3, 2005Time Warner/AOL Fundamental Ideas Everyone is a person first –Not an experience level –Not a role Design psychology can be leveraged –Less expensive than technology –More effective than technology –Broader impact than technology