Knowledge management- technologies Lecture part 2 Pekka Makkonen References Malaga, Information systems technology, 2005

Lecture part 2-Knowledge management-technologies2 Content  Types of knowledge management systems  Introducing our exercise

Lecture part 2-Knowledge management-technologies3 Five types of knowledge management systems (KMS)  Expert directories  Knowledge repositories  Knowledge sharing technologies  Knowledge representation technologies  Knowledge discovery tools  Portals

Lecture part 2-Knowledge management-technologies4 Expert directories  On the simple level it can be phonebook including both contact information and the expertise  Used for example in insurance business

Lecture part 2-Knowledge management-technologies5 Knowledge repositories  continuously captures and analyses the knowledge assets of an organization  Examples support.microsoft.com CIA uses knowledge repositories

Lecture part 2-Knowledge management-technologies6 Knowledge sharing technologies  On the simple level we can see discussion boards  More complicated example can be hk.net

Lecture part 2-Knowledge management-technologies7 Knowledge representation technologies  These technologies represent human knowledge in a systematic way  Transferring tacit human knowledge into a computerized format

Lecture part 2-Knowledge management-technologies8 Knowledge discovery tools  For example knowledge about customers is increasingly stored in CRM systems

Lecture part 2-Knowledge management-technologies9 Integration  Knowledge portal integrates these technologies  Semantic portals Based on the idea of semantic web Two types  Information portals  Collaboration portals

Lecture part 2-Knowledge management-technologies10 Exercise  You will familiarize yourself with one KM tool and create video about that  In this way we can share both explicit and tacit knowledge about the tools of KM  There is a rtf document available at the course module KM website. This document includes instructions  On the next slides you can see an exemplary result of this exercise. The teacher of this course has clarified one tool as follows. You can use these slides as your template for this assignment (save these slides on your own disk and rename the file and remove needless slides and save again).

Lecture part 2-Knowledge management-technologies11 Example about finished exercise content Powerknow (PK) (1/5)  1. How does your PK support the management of explicit knowledge? Document browsing by using keyword structure Metadata concerning each documentb such as  Keywords associated  Users associated Maintaining keyword structure

Lecture part 2-Knowledge management-technologies12 Example about finished exercise content Powerknow (PK) (2/5)  2. How does PK support the management of tacit knowledge? Users can have access to different documents based on the approval by the document creators  Roles Searching mechanism helps in finding documents needed for problem solving

Lecture part 2-Knowledge management-technologies13 Example about finished exercise content Powerknow (PK) (3/5)  3. What are the key technical features of PK? Roles Document lifecycle Document structure Document history Microsoft SQL server

Lecture part 2-Knowledge management-technologies14 Example about finished exercise content Powerknow (PK) (4/5)  4. What supporting technologies from our first lecture are included in PK? PK helps in determining meaningful relationships in knowledge if we look at Artificial intelligence

Lecture part 2-Knowledge management-technologies15 Example about finished exercise content Powerknow (PK) (5/5)  5. Are there any success stories concerning improved productivity or coordination in the spirit of Siemens? PK reports the following references Hans Gerber AG, Switzerland Morecon AG, Germany TECHENG, Australia Dunlop Aerospace, England National Security Technologies, USA MediQuest, Netherlands Endeavor Co. Ltd., Japan Bruker Biospin AG, Switzerland IFP GmbH, Germany Stadtwerke Geldern, Germany Technische Werke Osning GmbH, Germany Accenture, USA Cross Development, Australia In the consulting business for example is quite natural to use tools like PK