1. PTT GSP Knowledge Management System User Training Ekkarin Sereechuenpojit System Engineer Infrastructure Solutions Wannee Govitsutthisak System Engineer Business Solutions S.I.T. (Thailand)

2. Contents KMS Design Overview KMS Portal Facilities KMS Features and Usages Workaround on Knowledge Management System at PTT GSP

3. KM System Design Overview

4. KMS Portal Facilities

5. KMS Portal facilities Users –Populated from the Microsoft Active Directory –Levels of access (KMS and SharePoint) Knowledge Worker = Member Manager and Expert = Contributor Knowledge Engineer = Content manager Application Administrator = Administrator

6. KMS Portal facilities Knowledge Worker sites – My Site

7. KMS Portal facilities Knowledge Worker sites – My Site

8. KMS Portal facilities Portal pages made up of ‘Web Parts’

9. KM System Features and Usages –Communication within a CoP –Decision Support Collaboration –Knowledge Based Management –Knowledge Worker Private Desktop –Knowledge Worker Public Service –Knowledge and Information Search

10. Communication within a CoP Events/Activities Announcements Survey

11. Events/Activities Manager use an Events/Activities list to post information about dates that are important for your team. You can copy or link events from an events list to a calendar program such as Microsoft Office Outlook 2003. Demo: Add, Edit, or Delete an Event

12. Announcements Manager and Expert use an announcements list to post news, status, and other short bits of information you want to share with team members. You can set an expiration date for an announcement. When the expiration date is reached, the announcement disappears from the home page automatically. Demo: Add, Edit, and Delete an Announcement

13. Survey Surveys provide a way of polling team members. Demo: –Create a survey –Respond to a survey

14. Decision Support Collaboration Tasks Assignment Chaos Decision Support Forum

15. Tasks Assignment Manager use the tasks list to assign a task to a member of your team, specify its due date and priority, and indicate its status and progress. You can easily view all tasks or a selection of tasks. Demo: How to assign tasks?

16. Task Views All Tasks: All tasks in the list My Tasks: Tasks that are assigned to you Due Today: Tasks that are due today Active Tasks: Tasks that are not yet complete By Assigned To: Tasks sorted by the name of the person to whom they are assigned

17. Chaos/Issues The Chaos/Issues list helps managers to manage a set of issues. Managers can assign, prioritize, and follow the progress of issues from start to finish.

18. Chaos/Issues list-specific tasks Add or remove a related issue Assign an issue View issue history View related issues Resolve, close, or reactivate an issue Turn email notification on or off View reports of an issues list

19. Decision Support Forum Decision Support Forum provide a forum for conversing about topics that interest your team. For example, you could create a discussion board for team members to suggest activities.

20. Knowledge Based Management Document Management Service (for Lesson Learnt, Success Story, and Repository Documents) Knowledge Map Documents and Knowledge Map Viewer Contacts Links

21. Document Management Service Document Version Control Document Approving

22. Document Versioning Document Check in stops duplicity

23. Document Versioning Document Versioning allows roll back

24. Document Versioning Audit trail always available

25. Document Versioning Demo: How to work with document versioning.

26. Document Approving Approve knowledge documents to publish them as explicit knowledge. Demo: How to approve document

27. Knowledge Map Documents and Knowledge Map Viewer Demo: How to use Knowledge Map Document Library and Knowledge Map Viewer

28. Contacts Use a contacts list to communicate with the people with whom your team works. You can copy contact information from your address book to a contacts list. Demo: Import Contact from Address Book

29. Links You can use links lists to post hyperlinks to Web pages of interest to your team. Demo: Add, Edit, and Delete Links

30. Knowledge Worker Private Desktop

31. Knowledge Worker Public Service

32. Knowledge and Information Search SQL storage enables very fast searching and indexing Can search multiple storage types from one place Custom Metadata tags enable highly accurate searching

33. The Search Box

34. Knowledge and Information Search Demo: –Basic Search –Advanced Search

35. Workaround on Knowledge Management at PTT GSP See “Lab 4 – การสาธิตการ ทำงานบน Knowledge Management System”