Gartner…The DOE Laboratory’s Secret Weapon

Version 1.02 Agenda Purpose: –To introduce the Gartner P.O.C.s for resources to support your goals. –To Gain an understanding of your major initiatives, and the challenges that may prevent you from being successful. This is critical to being effective in a support role. –To create an awareness of the DOE-wide Gartner agreement. –To Communicate Gartner core competencies, support activities to date, and DOE-wide agreement.

Version 1.03 Gartner analysts advise over 1,000 executives a day across 75 countries Those executives tell us exactly what they need…

Version 1.04 News Wall Street Journal The Financial Times Trade Publications CNBC Give me perspective Keep me current Push relevant information “I use a number of sources to figure things out.” Gartner Client People Colleagues Friends Organizations Tell me your experiences Give me frank input People gain perspective and guidance from five key sources Know my business Work closely with me Challenge my thinking Explain my options Consultants Give me a deep view Be objective Help me make decisions Talk to me Research Give me proof of performance Compare me with others Tell me what my results reveal Numbers Financials Statistics Metrics

Version 1.05 Gartner Research Consulting Measurement Community News “Everything we do fits into The Five.” Bill McDermott, President Gartner The five competencies of Gartner map to the five sources cited by executives

Version 1.06 Technology Mentorship We help you understand technology, how it is changing and what opportunities it creates for you and your business We help you use that insight to take specific actions that create measurable value We help keep you informed, connected with peers, and moving in the right direction News Research ConsultingMeasurement Community At Gartner, we are mentors for business executives and information technology professionals While we are fixated on understanding the horizon, we also see the world in great detail “Our job is to help clients use technology to do extraordinary things.” Michael Fleisher, CEO Gartner How does Gartner do it?

Version 1.07 Research More analysts with more data points than any other research and advisory firm in the world Our flagship service offers the widest array of services on earth to help IT and business technology decision makers Helps technology companies deeply understand their markets A new offering that helps business strategists guide and grow their companies Gartner Core Research Gartner Dataquest GartnerG2 “Community” is now called Core Research “The range of things they know is quite impressive.” Gartner Client Research Consulting Measurement Community News

Version 1.08 Consulting Research Consulting Measurement Community News Gartner Consultants who combine the rigor of research with the wisdom of practical experience Help technology makers seize market opportunities Market assessment; Business strategy; Go-to-market strategy; Market effectiveness Market & Business Strategies IT Strategy/ Management Architecture/ Technology Enterprise Solutions Strategic Sourcing “The only way to get at some of these issues is to spend time with people who have seen them before.” Gartner Client Help CIOs improve their companies Strategy and planning; Design and business case; Assess and evaluate; Implementation planning and mobilization; Performance management; Program management Help IT managers run their departments Assessment and evaluation; Strategy and alignment; Improvement and turnaround; Performance management; Program management Help optimize IT infrastructure Strategy and planning; Design and development; Evaluation and selection; Program management Help recruit, manage, retain people Mission, vision, values; Organization design and work processes; Competency models and career development; Performance management; Rewards and recognition Help manage the delivery of resources Sourcing strategy; Evaluation and selection; Contract development; Deal assessment and improvement General Advisory Services Help with special challenges Customized services in specialized areas such as emerging technologies, patents, prototypes, and other defensible investments. Human Capital Management

Version 1.09 Measurement Gartner Rapid assessments allow quantitative metrics to be quickly taken and compared with industry peers; provides cost and service comparisons and highlights areas for improvement Decision Tools are Industry standard methodologies to calculate and compare ROI, vendor selection and cost management; helps enable fact-based decisions Performance Management offers expert analysis and qualified opinion on key performance indicators with comparison to the largest and most current IT measurement database A powerful new suite of integrated, web-based tools and services that monitors the current status of a company’s electronic B2B initiatives while giving continuous views of performance. Assessments Decision Tools Performance Management eMetrix “I couldn’t believe the wasted effort and money we found in my operation.” Gartner Client A variety of data, tools, and services to help you measure, understand, and manage your performance Research Consulting Measurement Community News

Version Community Gartner Today, users navigate the depth and breadth of Gartner content through a powerful web interface. They search for targeted research answers, browse special content to stay current on issues, and explore the range of our services As gartner.com evolves it will play an increasing role in building community among our clients An international think tank headquartered in New York City, the “RB” is a private research service for CIOs from 100 of the world’s top corporations. Membership is by invitation only. While the RB is an independent organization, it should be part of the community story we all tell Bringing executives together to learn, compare experiences, and solve problems Research Board Executive Programs Events Best Practices gartner.com “I guess I’m not the only one facing these types of issues.” Gartner Client Executive Programs provide personalized services to CIOs. Special program directors offer one-on-one counsel at anytime on any issue. Members participate in exclusive research and forums with peers, senior analysts, and EXP researchers Best Practices forums bring managers and senior staff together to solve business problems and improve performance. Facilitators and Gartner analysts help members work together via meetings, web-enabled audio conferences and small web communities Events offers the world’s most comprehensive array of technology conferences for business and IT professionals. Attendees immerse themselves with global thought leaders, peers, and technology vendors to gain actionable advice Research Consulting Measurement Community News

Version News Gartner Publishing Content Alliances News Services Using various media to expand on the topics covered in our research. Vehicles to include books, magazines, journals, and audio such as Talking Technology and Talking Business Providing online and wireless communities access to relevant Gartner content. Includes reseller relationships, vendor affiliate marketing programs, and free & licensed news content Supporting news services with prepackaged feature content on a range of topics. Early examples include Viewpoints and TechWatch “I catch up on things in a lot of different places: on planes, in my car, home late at night…very late at night” Gartner Client Research Consulting Measurement Community News Delivering Gartner insights in new forms to new audiences

Version Mentorship Gartner Core Research Gartner Dataquest Gartner G2 Enterprise Solutions IT Strategy & Management Architecture & Technology Human Capital Management Strategic Sourcing Market & Business Strategies General Advisory Services Assessments Decision Tools Performance Management eMetrix Research Board (Not sold) Executive Programs Best Practices Events gartner.com Publishing Content Alliances News Services Research Consulting Measurement Community News More analysts with more data points than any other research and advisory firm in the world Consultants who combine the rigor of research with the wisdom of practical experience A variety of data, tools, and services to help you measure, understand, and manage your performance Bringing executives together to learn, compare experiences, and solve problems Delivering Gartner insights in new forms to new audiences DescriptionProduct/Service Gartner Snapshot 4,700 Total Associates 700 Analysts 700 Consultants 75 Countries USD$859 million FY2000 Revenue

Version DOE Laboratory Major IT Imperatives o Communicating the Value of the IT Support Infrastructure o Increasing Efficiency o Increasing Effectiveness o Reducing Costs and Expenses o Evaluating Sourcing Strategies o Portfolio Management o IT Investment Management

Version DOE-wide Agreement Incorporates All Gartner Competencies Enterprise Commitment is Considered Allowing a Significant Adjustment for Unlimited Research and Analyst Access – 12 Month Commercial $30,000 – 12 Month GSA $13,500 – 12 Month DOE Laboratory $4,900

Version DOE Lab Activities Research Access Executive Program Memberships Measurement Programs –Diagnostic Health Check –Help Desk –Application Development –Distributed Computing –WAN/MAN –Customer Satisfaction Consulting –Government Managed Services Assessment –Business Case Development –Alignment to Mission Support –SLAs –Capital Planning