1. IBM Learning © 2006 IBM Corporation Europe May 2-5, 2006 Madrid, Spain Why IBM is the #1 Learning Company Best Practices in e-Learning _ Ir. Mia Vanstraelen, Director of Learning, IBM Mia.vanstraelen @be.ibm.com

2. IBM Learning © 2006 IBM Corporation 2 Learning integrated in the HR agenda Innovative Learning approaches Professional development supported by the innovative learning solution Why IBM is the #1 Learning Company

3. IBM Learning © 2006 IBM Corporation 3 IBM at a Glance IBM Revenue & Income (US Billions) 2004 2003 2002 Revenue 96.3 89.1 81.2 Income 8.5 7.6 5.3 Total workforce in excess of 400,000 in 164 countries The largest professional workforce in the world (50% + outside the US) Full Time = ~ 320,000 Full Time Equivalents = ~ 18,000 Contractors = ~ 72,000 Our workforce is mobile and bifurcated 53% of FT under five years of service 24% of FT over 15 years of service 42% of the workforce is mobile 56% of the workforce is in Services

4. IBM Learning © 2006 IBM Corporation 4 Differentiators as a great employer Strategy focus areas  Growth & Innovation  Workforce Commitment  Organizational Capability in Hyper Growth Areas Diversity Workplace Flexibility Leadership Development Performance Differentiation MEASUREMENTSMEASUREMENTS Attract, motivate and retain the best talent in our industry IBM Human Resources Strategy Learning HR Capability Focus on Our People + Focus on Our Clients = Business Results

5. IBM Learning © 2006 IBM Corporation 5 The Best People Effectively Enabled Delivering Value to our Clients Meeting Business Results Positioning Learning to Develop… IBM Learning Vision

6. IBM Learning © 2006 IBM Corporation 6 Work-based Learning Learning Suites Learning LabsPersonalized Learning P repare A ct R eflect R eview Advances in Integrated Learning solutions improve the “Total Learning Experience” using the PC

7. IBM Learning © 2006 IBM Corporation 7 P repare A ct R eflect R eview 8 Work Based Learning

8. IBM Learning © 2006 IBM Corporation 8 Experts Sales Industry Communities for Collaborative Learning Methodology Guides Customer Specific Data Customer Specific Data CRM Tool Sales Process Step Being Executed Industry Specific Big Play Solution Offerings Industry Specific Big Play Solution Offerings Prescriptive Learning 6 Work Embedded Learning

9. IBM Learning © 2006 IBM Corporation 9 5 Check My Understanding Master the Basics Try a Simulation Study in Depth Advice from IBM Executives Explore IBM Best Practices Practice at Work Discuss with a Colleague Ask an Expert ©IBM On Demand Learning The Learning Suite: A structured approach to Learning Content and Resource Management

10. IBM Learning © 2006 IBM Corporation 10 IBM facts on e-Learning 2005 Total Learning days = 2,041,878 Or, in 2005: 14 M learning hours, o/w 56,5% e-L Various business metrics, justifying e-L investments (from Gartner,Oct 13 2005, Nbr:G00131076 page 4 of 6) Greater retention of employees or customers Faster resolution of customer problems Higher customer satisfaction ratings Increased sales through resellers training Better adherence to regulatory requirements Wider sharing and exploitation of the compagny’s intellectual capital Faster time to market for new products IBM e-Learning days / Total Learning days 200020012002200320042005 37%43%40%47%57%56%

11. IBM Learning © 2006 IBM Corporation 11 Career Tab Simplifying Professional Development for our people A Single Professional Development Interface

12. IBM Learning © 2006 IBM Corporation 12 Development@WorldCustoms portlet is the one-stop-shop for your career & professional development Development@WorldCustoms portlet

13. IBM Learning © 2006 IBM Corporation 13 Development@Customs homepage. Cindy needs to complete her development plan and wants to make progress towards her Customs Accreditation

14. IBM Learning © 2006 IBM Corporation 14 Closing the skills gap One of the skill gaps Cindy Soo has is in Financial Analysis. She chooses this skill.

15. IBM Learning © 2006 IBM Corporation 15 Through access to the Professional Development Tool, Cindy Soo has learning recommendations to close this gap. She selects a course and… Professional Development Tool access

16. IBM Learning © 2006 IBM Corporation 16 It opens the Global campus offering information. Confirming that this is the selection she wants, Cindy uses the link to add this activity to her “My Activities” folder. She then returns to the home page. Global Campus

17. IBM Learning © 2006 IBM Corporation 17