ILLiad International Conference, March 13-14, 2008 Optimizing Workflows and Sprucing up ILLiad ILLiad Workspace architecture Workflow Policies Personnel.

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Presentation transcript:

ILLiad International Conference, March 13-14, 2008 Optimizing Workflows and Sprucing up ILLiad ILLiad Workspace architecture Workflow Policies Personnel Susan P. Lieberthal, Head, Interlibrary Loan and Business Librarian, Stony Brook University Libraries

ILLiad International Conference, March 13-14, 2008 ILLiad Web pages Authentication Lending log on Z39.50 Odyssey

ILLiad International Conference, March 13-14, 2008 Sample Web Page That Needs Updating!

ILLiad International Conference, March 13-14, 2008 Architecture Good workflow? Maximizing space Open plan office is noisy

ILLiad International Conference, March 13-14, 2008 Entrance

ILLiad International Conference, March 13-14, 2008 Mail Pickup and Delivery

ILLiad International Conference, March 13-14, 2008 Borrower and Two Lenders

ILLiad International Conference, March 13-14, 2008 The Two Lenders

ILLiad International Conference, March 13-14, 2008 Student Workstation and Document Delivery Desk

ILLiad International Conference, March 13-14, 2008 Lots of Old Furniture and One Dining Room

ILLiad International Conference, March 13-14, 2008 One Borrower Needs Own Office and Head of ILL Shares Space

ILLiad International Conference, March 13-14, 2008 Scanning

ILLiad International Conference, March 13-14, 2008 Workflow Where are your scanners? Mailing workflow UPS, FedEx, couriers, USPS Obtaining items from branches

ILLiad International Conference, March 13-14, 2008 Policies Value of Policies manual “Abusing” patrons Document delivery expansion Value of written instructions for ILLiad processes Billing, budgeting, money

ILLiad International Conference, March 13-14, 2008 Personnel Divided workflow between lending and borrowing? Are you short staffed? How many staff/students is optimal? How do you get people to get along? How much do they need to get along? Strategies for problem solving

ILLiad International Conference, March 13-14, 2008 Conclusion: Are We Happy Yet? Users Borrowing Staff Lending StaffLending Libraries Susan P. Lieberthal