UW-IT Strategic Planning Overview and Update Terry Gray Chief Technology Therapist 26 October 2010

Journey 2006: The Planning Edge → Strategic Plan #1 2007: SDT, QRMs, ITSI, SIGs, OIM Roadmap 2008: 2009: Re-start; WG, SM1, SM2 2010: 2Y2D, SvcMgt initiative, Strategic Plan #2

Strategic Planning Inputs Situational Analysis (Planning Edge) Denison Surveys Changes in technology UW Leadership LST Faculty Survey Strategic Planning Soup Computing Directors President's Working Group Service Model Teams ERM Assessment IM Roadmap

Is it Soup yet? CSI: Continuous Strategy Improvement

“The primary mission of the University of Washington is the preservation, advancement, and dissemination of knowledge.” – Board of Regents, 1998

Curiosity + Collaboration = Discovery The Equation ( A different kind of C&C! )

“Discovery is at the heart of our university ” → Collaboration is at the heart of discovery. → IT is at the heart of global collaboration. The Connection IT also supports the preservation and dissemination goals.

Access to resources – any time, any place, via any** device – quickly, simply, safely, surely UW-IT Technology Vision * Resources include information, people, services, tools ** For some reasonable value of “any”

 A trusted, sought-after partner supporting UW's mission  Passionate about helping UW leverage the power of IT  Reliable & responsive; agile & anticipatory  Efficient, effective, excellent, economical UW-IT Organizational Vision

 Passion and dispassion  (e.g. consider service assessment)  Efficient and effective  (e.g. consider OSFA vs. “1000 flowers”)  Excellent and economical  (e.g. consider feature set ROI) Balancing Act IT = Inevitable Tensions

M1. Help faculty, staff, & students be more effective in order to accelerate discovery and innovation on a global scale. M2. Help UW manage risks and resources in order to operate more efficiently, reliably, and safely. M3. Foster partnerships, innovation, and openness that enable extraordinary achievements by UW students, faculty, staff, and clinicians; that transform learning or research and illustrate what is possible. UW-IT Mission

M1: Help faculty, staff, and students be more effective 1: Collaboration & productivity tools 2: Global research support 3: Teaching & learning tools 4: Information for decision-making 5: Core IT infrastructure M2: Help UW manage risk and resources 6: Modern business information systems 7: IT security & privacy protection 8: Business continuity & compliance 9: UW-IT operational excellence 10: UW-IT sustainability M3: Foster partnerships, innovation, and openness 11: Strategic engagements 12: A robust IT ecosystem Objectives

M1. Help faculty, staff, & students be more effective - Enhance infrastructure - Develop learning innovations - Foster collaboration - Increase revenue M2. Help UW manage risks and resources - Align activities - Reduce costs M3. Foster partnerships, innovation, and openness - Increase flexibility 2Y2D

Imperatives Anticipate Adapt Accelerate Relationship, Resource, and Risk management Listen Lead Leverage

“Culture eats strategy for lunch” “Budgets have culture for dinner” “Design defensively” (accident, attack, change) Important Safety Tips

Tear down the walls Move up the stack Get out of the way Progress thru Partnership Can do!

“even in the presence of so much uncertainty, I feel an acute sense of hope and optimism.” Ray Ozzie, “Dawn of a New Day”, Oct 2010

Questions? Comments?