Gil Gonzales, Ph.D. July 22, 2010 Chief Information OfficerUNM Tech Days

“Strategy without tactics is the slowest route to victory. Tactics without strategy is the noise before defeat.” Sun Tsu, Art of War

Plus...  Awards  Research Successes  Scholarship  Collaborations  Regional Standing  Steve Alford Delta...  Budget Rescissions ($200 m)  Faculty Dissatisfaction  Communication Gaps  Silos and “Divides”  Highly-Distributed IT  Fractioned IT Budgets

 Common “Baseline” for Services  Uniform Access Based on Valid NetID  Cross-Organizational Coordination (within IT)  Coordinated Assistance / Helpdesk

Efficiencies and Effectiveness  Knowledge Management using FastInfo  Service Management for integrated IT support  Active Directory – University Forest  Computer Hardware Standards  Centralized Software Licensing

Collaborations  Capital Projects  Sector Planning  Emerging Standards  Shift from Single Funding Approaches  Academics—Labs, Servers, Desktops, Classrooms, etc.  Expanding Loadset Deployment  Technology Fees (labs, licensing, etc.)  Co-Location – Servers

Collaborations  HSC, UNMH, ULibraries, CARC, (and others)  Network Planning  Mobility  Video Conferencing  Messaging and Calendaring  National and Regional Networks  New Mexico Research Network  Western Regional Network

Internal IT Practices * ITIL=Information Technology Infrastructure Library  ITIL* Quality Framework  Methods and Controls - Security, Monitoring  Coordination across IT operations

 Student-Centric Services  IT Pod Upgrades  CNM/UNM Electronic Data Transfer  Banner Improvements - Best Grade for Repeat Courses  Dorm - packet shaping  Support for New Technologies (iPads, etc.)  Faculty Support  Instructor Workstations in Classrooms (90%)  Grade Entry and Upload to Banner  IT Purchasing  Buying Software via Lobo Mart  Virtual Server Hosting

  Improved WebMail performance  Network & Security  Building Switch Upgrades  No-Cost Antivirus software license renewed  Web Development  Web Content Management

IT Goals FY2011  Academic Technologies  Engage Faculty/Students  Improve Classroom Services  Network Refresh  Implement Network Plan  Complete Wireless  Innovate (WiMax, etc.)

IT Goals FY2011  IT Funding  HED Funding  Fees  In-Sourcing  IT Staff Development  Commitment to Training  Align Staffing Continues  Data Centers  City Center  East / West Disaster Recovery

IT Goals FY2011  Research Networks  Advantage Research Requirements  Connect to Researchers, not Buildings  Collaborate with VPoR  IT Security  External Reviews  Common Tools for University Use

IT Dashboard Goals FY2011  Cost Containment – Enterprise Services  Review for Internal Efficiencies  Set Priorities (method)  Consolidations  In-Sourcing Options

IT Dashboard it.unm.edu/dashboard

Future: IT as a Change Agent  Promote and advocate for innovation  Use existing strengths and deployments when possible  Engage in developing advanced skills in staff

Strategy / Initiatives  Re-Invent Funding Models  Identify and Build the Core  Mobility  Access / Broadband  Classroom / Learning Spaces  Relationships with State of New Mexico and Higher Education in NM

Strategy / Initiatives  Strategic Sourcing  Statewide Services  UNM Licensing  Others  as a Startup  Collaborations with Private Sector  Capital Capacity for Internal Operations

Moving Forward...  Focus on Aligning Work to the University Mission  Establish a Climate that Advocates for Innovation  Access to Information / Technology Enables Change “You have to believe in yourself.”

Connect Innovate Serve