1 Ravi Vatrapu User Generated Content Krishnamurthy, S. and W. Dou (2008). "Note From Special Issue Editors: Advertising with User-Generated Content: A Framework and Research Agenda." Journal of Interactive Advertising 8(2). Course Portal: Facebook: Etherpad: Thursday, 07-Apr-2011 EB22: Online Marketing: Lecture 30 Auditorium 4, ITU, Copenhagen, Denmark
User Generated Content “User-generated content (UGC), also known as consumer-generated media (CGM) or user-created content (UCC), refers to various kinds of media content, publicly available, that are produced by end-users” (Wikipedia). 2
Three Criteria Publication requirement Creative effort Creation outside of professional routines and practises 3
Typology 4
Stakeholders in the UGC Advertising Environment 5 Advertisers Media Platform Owners Users Advertisers can: Create content ads in parallel (competitive) Empower users to create ads (cooperative)
Advertiser's Acceptance of UGC Advertising 6 Level of trust Level of risk tolerance Level of experience
Attitudes toward Social Networking Sites 7 Internet self-efficacy Need to belong Need for cognition Collective self-esteem
Consumer Motivations for UGC 8 ego-defensive and social components of attitude
eWOM (WOL) vs. UGC 9 “Whereas eWOM frequently pertains to product recommendations, UGC generally focuses on pure entertainment-especially when it comes to video components.”
Discussion 10 Exercise 17: OECD ReportOECD Report