Centralized vs. Decentralized: Pros, Cons & Best Practices: Session 303 October 25, 2010

Centralized vs. Decentralized: Pros, Cons & Best Practices

Organizational Learning Activities Content Design & Development Classrooms Custom Content Development eLearning Supplier Contracts Management Distribution Enrollment Content Acquisition Logistics & Scheduling - Students, Materials, Facilities and Instructors Training Admin. Financial Transactions Learning Needs Analysis Account and Program Management LMS Admin. Reporting Learning Evaluation Capacity Planning Communications Certification Instructors Learning Content Management Curriculum Strategy & Design Content Hosting

Learning Governance Models Decentralized Business units (BU) own and operate independent learning teams Each learning team manages their own budgets, metrics, resources, learning systems and 3rd party vendors Increases organizational redundancy / Decreases bureaucracy Federated Centralized learning organization develops enterprise programs, sets standards, and manages enterprise learning systems Business Units responsible for local learning strategy alignment / development as well as learning delivery for BU specific functional learning Centralized Control over all aspects of Learning through a single centralized learning organization reporting to CLO Accountability for enterprise-wide budget, metrics, resources, systems and 3rd party vendors Reduces redundancy / Increases bureaucracy

What learning governance model do you have? Don’t forget: You can copy-paste this slide into other presentations, and move or resize the poll. http://www.polleverywhere.com/multiple_choice_polls/NTk2NjM4MTU2 If you like, you can use this slide as a template for your own voting slides. You might use a slide like this if you feel your audience would benefit from the picture showing a text message on a phone.

Centralized Learning Governance: Pros / Cons Don’t forget: You can copy-paste this slide into other presentations, and move or resize the poll. In an emergency during your presentation, if the poll isn't showing, navigate to this link in your web browser: http://www.polleverywhere.com/free_text_polls/LTIxMjk4MDU0Mzg If you like, you can use this slide as a template for your own voting slides. You might use a slide like this if you feel your audience would benefit from the picture showing a text message on a phone. 6

Decentralized Learning Governance: Pros / Cons Don’t forget: You can copy-paste this slide into other presentations, and move or resize the poll. In an emergency during your presentation, if the poll isn't showing, navigate to this link in your web browser: http://www.polleverywhere.com/free_text_polls/MTE0NTgwODgyMQ If you like, you can use this slide as a template for your own voting slides. You might use a slide like this if you feel your audience would benefit from the picture showing a text message on a phone. 7

Centralized vs. Decentralized (Distributed) Bersin: The High-Impact Learning Organization - WhatWorks® in the Management, Governance and Operations of Modern Corporate Training

Centralization vs. Decentralization: Business Drivers Cost Efficiency Consistency Governance Common User Experience

2008 Learning Governance Survey – Key Findings 86% of organizations do not have an enterprise-wide plan for learning that spans the organization More than two-thirds (69%) say that learning roles and responsibilities are not optimally aligned across the organization (suggesting improvements needed) 89% report low to moderate consensus on how to evaluate the learning function 70% of respondents indicated having established a ‘shared services’ role for learning in their organization (underscoring this capability as an emerging ‘best practice’)

Federated Model: Example

Federated Structure

Learning Governance Implementation Model Assess Design Develop Change / Implement Evaluate Assess Design Develop Change/ Implement Evaluate

Assess Identify the key stakeholders who represent learning, business lines, etc. Assess current training needs, practices and business drivers Assess overall learning infrastructure and services (programs, systems, headcount, vendors, etc.) Assess effectiveness of current Learning Governance Model Identify organizational redundancies, efficiency and cost savings opportunities Create Business Case

Design Learning Services Organization Determine future state Governance Model Align “centralized” Learning Services against Governance model; account for localization requirements Design Learning Services Organization Portfolio Tracking and Management Operational Excellence Financial Stewardship Service Quality Variable Workforce Identify opportunities to partner with 3rd party providers for selected services

Develop Facilitate the process of getting key stakeholders to buy-in to a strategic vision for learning services Develop a Learning Services organization that is aligned with strategic vision Develop processes to optimize investment and re-use of training assets and resources across the enterprise Establish guidelines and standards for the tracking and measurement of training activity, spend, resource and vendor utilization, content re-use, and effectiveness Develop processes and tools that generate transparency of training offerings, participation, roles, costs, and results Create vendor strategy, processes, rationalization Establish management and maintenance processes Create evaluation, feedback and effectiveness measures Create an change management / implementation strategy for the Learning Services organization

Implement Create broad stakeholder buy-in Train and implement Highlight successes and mitigate challenges Communicate

Evaluate Dashboards

Questions

Contact Information Peter Jones @pjones_TRNDIR (Twitter) http://learningwiki.editme.com/303 peter.jones@bms.com

Shared Learning Services: What is it? A structure and governance model for coordinating, managing, delivering and measuring an organization’s core learning services Shifts common activities from individual business units to a centralized operation to reduce costs and improve service quality Improves overall efficiency and control while giving every business unit access to functionally deep and talented resources

Shared Learning Services Shifts common activities from individual business units to a centralized operation to reduce costs and improve service quality Improves overall efficiency and control while giving every business unit access to functionally deep and talented resources Learning Strategy Business Goal Alignment Performance Consultation Needs Analysis Job/Competency Models Curriculum Planning Learning Project Mgmt. Learning Content Design and Development ISD / Story Board Creation Authoring / Assessment Enterprise Content Library Management / Integration Vendor Management Learning Administration / Operations Registration Services Class Optimization, & Reporting Classroom Management Financial Management Vendor Management Learning Technologies LMS LCMS Virtual Classroom Pod/Video Casts Social Learning Tools Vendor Management Learning Delivery Facilitation Program Evaluation Surveys