Another Career Presentation! Welcome….. Another Career Presentation!

Chantal Druszcz Area Manager KFC Market 2 (SA) Welcome all and introduce self. …… will be taking you through the detail – but I’d like to give you a summary of our company and share some of the secrets of my success and our business with you first…..(next slide)

Yum! Restaurants Overview Biggest Restaurant Brand in the World in terms of Units Over 35,000 restaurants internationally – building over 1,000/year Over 25,000 employees in Australia 5 Brands KFC, Pizza Hut, Taco Bell, Long John Silvers, A&W KFC - Billion Dollar Brand in 2006 Top Six Retailers in Australia Differentiated brands – not many people know “Yum!” (Read points….explain that KFC have had over 8 years of consecutive growth…culminating in a billion dollars in sales in 2006.) (Explain that Yum is the parent company – with Pizza Hut, KFC, Taco Bell, A&W and Long John Silvers all part of the family).

What do I appreciate about KFC/Yum? Chantal Druszcz What is my story? What have I learned? What do I appreciate about KFC/Yum? (Now you do this….tell your story – make it fun – share your learnings…and tell what you GENUINELY appreciate about working for Yum. Do not go over 2 minutes). I’m going to hand over to …………………….. to give you his / her story and some other reasons why you should tell everyone about us!!!!

Gerard Fishpool Training Manager KFC Market 2 (SA) Introduce yourself

What do I appreciate about KFC? What is my story? What have I learned? What do I appreciate about KFC? (Now you do this….tell your story – make it fun – share your learnings…and tell what you GENUINELY appreciate about working for Yum. Do not go over 2 minutes).

Why are we here talking to you? Our Formula for Success People Capability First …. Satisfied Customers and Profitability Follow Opportunities for growth and advancement Believe in us as a genuine career – and tell those you meet! We are here to share our Formula for success – (explain the People capability first message, and give examples of how it works) I really (empahise) believe YUM! Rest. Offers tremendous opportunity - I am an example! Did you know if you had joined our business in 1998, and you were a Restaurant Manager, you would have earned over $100,000 from stock options at no cost to you – in addition to your Salary and Bonuses? Yum stock has risen over 400% in the same number of years. Did you also know that KFC is the MOST recognised brand in China – beating Coke, Pepsi, McDonalds…and we build 1 store per day! Did you know if you joined us just 10 years ago – you could now be working in a Dubai, London, California, Miami, Johannesburg. You could be training, you could be operating billion dollar business units, you could be building a culture of recognition and acceptance, and you could be working for the biggest restaurant company in terms of restaurants in the world! SO…we want you to believe we have genuine careers – and we want you to tell others about it! It is my job is to convince you in the next few minutes !!

90% Internally developed Internal Development 90% Internally developed Formal bench planning, every month, every restaurant World Class Training – International Best Practice People Capability first starts with development of people inside each and every restaurant… It means going down to assessing skills and capability with EVERY single person in our business – the cooks, the counter staff, the kids washing dishes – EVERY SINGLE EMPLOYEE. Our training is recognized internationally – and is cutting edge..

Internal Development - Traineeships Matched to standard team member training NO ADDITIONAL TRAINING REQUIRED Tertiary Qualifications Cert II Retail Operations Cert III Retail Supervision Cert IV in Retail Management Talk through this slide…..

What makes Yum! an “Employer of Choice”? So why work for us, what makes Yum and employer of choice…..(use a few of the following to give a flavor – be enthusiastic!!!) Promotion From Within Policy People Planning Process Performance Appraisal 360Feedback Report Annual Development Plan People Plan Review World Class Training Systems Position Certification First Aid Training Leadership Development Program Executive Trainee Program CHAMPS Team Challenge Area Manager/RGM/ARM Stewardships Team Member Career Days Employee Franchising YUM University But you know what our team members tell us keeps them with us – our unique culture!

How We Work Together makes us Unique… Customer Mania Belief in People Coaching and Support Accountability Executional Excellence Teamwork Recognition Culture Positive Energy (Talk through the HWWT principles…explain briefly what it means – and how we recognize it)

So what does it take to be a leader in Retail…. Ambition Motivation Drive Creativity Strong communication skills Comfortable with working under pressure Can create a sense of fun and enthusiasm Knowledge

And our Culture is built by people like us and processes like.. So the HWWT, Employer of Choice, and people like ………………… and I who build a culture….(now pick some of the below to explain what processes we use to build culture) Open internal communication Yumnet Newsletters YUM News Communication Meetings 1800 Employee Helpline Open Door Policy Effective Recruitment & Selection Systems Documented non-discriminatory processes Team Member selection Internal vacancy advertising One system above restaurant recruitment policy Clear Career Paths/Job Perspectives Employee P&L/Balanced Scorecard Reward & Recognition Culture Celebrating Champions Dept/Market reward & recognition Mission Impossible; Walls of Fame; CHAMPIONS Club; Top Ten; ARM, RGM, AM, TM, Franchisee of the Year Founder’s Survey Franchisee Survey SupportCHAMPS Conferences ARM, RGM, Franchisee Field Support Programs Mentoring Program

So what does our culture look like? I believe this really shows the diversity, individuality, and personality of our team…..these are all part of our team!

Lets look at Career Paths…. Internally recruited Internal development (Restaurant recruited) Team member Restaurant Management Above Restaurant Roles – Training Manager, Area Manager etc State Manager/HR Development Manager Leadership Team So how do you build a career with us….firstly – starting within the restaurant….

Executive Traineeship Team Member Restaurant Management ….for Degree Graduates Executive Traineeship (Degree Qualified Applicants) Team Member Restaurant Management Enter traineeship rotation – Sydney Above Restaurant Roles State Manager/HR Development Manager Leadership Team Secondly – starting in restaurant but with a degree….

….for Technical Specialists Technical or Support Centre (Internally or Externally recruited) Technically trained/experienced (eg. Finance, IT, Supply Chain) Diverse development roles within business. Operations Roles – Key Development Role. Leadership Team And lastly – if you have a technical specialty we can help you too….

We have deep talent management processes We support Bench Development all the way down to Casual Team Members EVERY MONTH We have a diverse geographical span – with international opportunities We PLAN to “export” 2 people offshore EVERY year We have functional departments to allow both breadth and depth of development Again – our talent management creates leaders…and there are STACKS of examples (read a few of the below). Peter Hearl Chief Operating Officer Yum! Brands - Louisville Greg Creed President Taco Bell - Louisville Roger Eaton Managing Director and Regional Vice President Yum! Restaurants Australia Keith Warren Managing Director and Regional Vice President Yum! Restaurants South Africa Fred Bolling Chief People Officer Yum! Restaurants International - Dallas Tony Lowings Managing Director and Regional Vice President Yum! Restaurants CARIBLA Grahame Allan President Yum! Restaurants International - Dallas David Ovens Chief Marketing Officer Taco Bell – Louisville Peter Scodellaro Director of Pizza Hut Operations – Singapore Newman Manion Director of Operations Asia Franchise – Singapore Rob Phipps HR Director – UK KFC

There is a common ingredient… A passion for operations…OPERATIONAL EXPERIENCE is a key to Career Development in Yum! Delivering PEOPLE CAPABILITY at every level of the organisation…to enable SALES AND PROFIT growth. In all of these cases, there is a common ingredient (and it isn’t one of the secret herbs and spices…..it is….(read the 2 points on the slide)

Yum! is an extremely diverse and dynamic organisation In Closing Yum! is an extremely diverse and dynamic organisation Yum! has an enviable culture encouraging personal development and career growth Yum! has had significant growth creating fantastic career opportunities, locally and internationally. I’m an example of the diversity in KFC and YUM! The Yum culture has enabled me to grow, build a career, and also pass on a legacy to others over the past “x’ years. Our business has enviable growth year on year – outbuilding McDonalds around the world with over 35000 restaurants (and building over 1000 every year!) So as I said earlier – I want you to tell others about us, I want you to remember our stories and pass on my store – and bring my “piece of Yum” to life in some of the people and future leaders you see every day….Thanks for listening!