LogicBlox Organizing Telecom Business Knowledge Presented by ConfluentMinds Solutions Pvt Ltd

Enterprise Architecture Issues related to Business Knowledge Existing Methodologies Our Solution – LogicBlox Benefits Competition ROI Implementation Methodology Hardware and Software requirements Agenda

Enterprise Architecture

1.Business Architecture 2.Applications Architecture 3.Data Architecture 4.Technology Architecture As per TOGAF, There are four types of architecture that are commonly accepted as subsets of an overall Enterprise Architecture

Telecom Business Architecture as per TMF eTOM Business Process Framework The Top Level CEO view consisting of process groups

The Operations Process Group under Top Level The CRM Process Group under Operations Process Group Top Level Process Group

Selling Process Group The Selling Process group under CRM

The Sales Negotiation is a process under Selling Process group Sales Negotiation Process

Business Processes A business process is a collection of activities or tasks that produce a service It often can be visualized with a flowchart as a sequence of activities You can group few business processes logically together. These groups can contain other business groups.

Issues related to Business Knowledge

Resignation Request for Replacement Recruitment Process Knowledge Transfer Sessions Understanding the Biz Environment Carrying out desired activities efficiently Attritions are inevitable. The Human Resource Facts

Existing Methodologies

Paper Documents Electronic Format but not stored centrally Document Management System with Central storage and Access but 1.Unclear sequence of Documents shown 2.Unclear Document dependencies 3.People struggling to find and fetch the nitty gritties Document Management System Paper Document Folders Existing Knowledge Management Systems

The Problem Statement

Knowledge Acquisition Knowledge Storage Knowledge Comprehension Knowledge Drill Down Knowledge Exploration KM Woes

Our Solution - LogicBlox

The LogicBlox Solution LogicBlox Centralized Knowledge Base Hierarchical depiction of Process Groups from Top Drill down or drill up the Process Groups Pictorial presentation of Bottom level Process with Task details Auto creation of Process Group Diagrams

LogicBlox enabled Enterprise Architecture

Navigate Click on the Top level Process group of the Business Architecture to see the process groups under it as a Diagram.

Drill Down Click on the Operations Process Group which shows the groups under it

Drill Down further Click on the CRM Process Group which shows various process groups under it

Drill Down the Process Group Click on the Selling Process group which shows the PROCESSES under it

The Business Process Tree depicts all the Processes applicable to the Organization and clicking on any node shows the Process or Process group as a Flow diagram. Click on the Sales Negotiation process which shows the ACTIVTIES it consists of, as a Flow chart. Drill Down the Process

BGDH Generator™ (Business Group Diagram and Hierarchy)

Business Process Group hierarchy A Sample Business Process Group “OD Sourcing” hierarchy is shown here Leaf levels represent Business Process Flow Non-Leaf levels represent Business Process Groups

Auto created Process Group Structure LogicBlox created Flow Diagrams of Business process groups as per the data in excel sheet.

LogicBlox Enabled Business Process Knowledge Base Focus the OD Sourcing Process Group in Business Architecture and click on OD Sourcing Quality Assurance Process Goup

Pre-Shipment Inspection Process Flow Quality Assurance Process Group Pre Shipment Inspection Process Flow

Benefits using LogicBlox

The LogicBlox Value proposition Properly linked process and sub-processes thus allowing to drill down and up thru’ the process flow hierarchy. Depiction of processes in flow chart form which enables easy visualization. Permanent storage of knowledge at a single, centrally accessible point. Faster Knowledge Transition of Business process flows. Easily multi tasking the Team LogicBlox

LogicBlox has the following benefits.. Faster Knowledge Transition Easily multi tasking the Team No more Critical resource dependency Smoother Resource management Faster Business Process Re-engineering LogicBlox Benefits

Competition

SlFeature AnalysisLogicBloxShare Point 1 Uploading Business Process documents by Team Members Yes 2Approval mechanism to validate the contentYes 3Storing and Sharing it centrally.Yes 4 Ability to know the Start and End processes with guided NavigationYesNo 5Ability to drill down or up from any level.YesNo 6Ability to comprehend a Process with visual flow chartsYesNo 7Ability to link to Document repositoriesYesNo 6Secured or Global access to ContentYes 7Search Ability to find a specific process flowYesNo Competitive Analysis

ROI Calculations

1. Attrition 2. Team Shuffling 3. Multi-Tasking 4. Major Enhancements 5. BPR 6. Quick Reference during Support 7. Stringent SLA Norms 1. Average 12% 2. Once in 2 years 3. 1 new module in a year 4. Once in a year 5. Once in 2-3 years 6. Once in a month 7. 1 hour response time ROI Calculation WhenHow

Implementation Methodology

Implementation Cycle Analysis Schedule and Effort Estimation Development and Deployment Maintenance

Software Requirements

Oracle 10g Internet Application Server Oracle database A flowcharting tool to edit and create flows e.g. MS-Visio, MS-Excel A reverse engineering tool to convert code to flow automatically viz: ‘code visual to flow chart’, ‘visustin’ (optional)

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