October 10, 20001

2 USB, The Enterprise and You Kevin J. Knox Research Area Director Gartner

October 10, Agenda w The State of USB w USB Perceptions w USB 2.0 – The Next Generation w USB 2.0 In The Enterprises w Recommendations w Conclusions

October 10, USB Today w Continuing To Gain Industry Awareness w USB Peripheral Prices Getting To Mainstream w Operating System Support is Growing w Consumer User Adoption Acceleration w Commercial Adoption Beginning

October 10, USB Support Time Line Industry Support of Any Standard is Critical To Its Success Hardware Operating System Peripheral Availability

October 10, Enterprise Perceptions of USB w USB is Becoming Ubiquitous w USB is Free w Not a Question of If, but When w Industry Support is Very Important w Apple vs. Intel Standards Battle

October 10, USB vs Perception USB is …… PC Connectivity Firewire is …… Consumer Connectivity

October 10, USB 2.0 – The Allure w Faster is Always Better w Broadened Application of The Technology w Support At The Chipset Level w Backwards Compatibility w OS Support Already In-Place

October 10, USB 2.0 Keys To Success w Seamless Backwards Compatibility w Production Performance w Cost Parity with Legacy I/O w Let IEEE 1394 Have Its Place

October 10, USB 2.0 Drivers w Growing Need For Fast I/O w Windows 2000 Momentum w Legacy Free/Reduced Desktops and Laptops w Intel Support at The Chipset w Falling Prices of Peripherals

October 10, Why IT Will Love USB 2.0 w Lowers Cost of Ownership w Makes Backup Reasonable w Allows Easy Peripheral Sharing w It Preserves Current Investments

October 10, Why IT Will Love USB 2.0 w Lowers Cost of Ownership w Makes Backup Reasonable w Allows Easy Peripheral Sharing w It Preserves Current Investments

October 10, Lowers Cost Of Ownership w The Key Enabling Technology For Small Form Factor – Legacy Free/Legacy Reduced PC’s w Reduces The Complexity of The System Design w Lowers Support Costs w The Return of the Transportable PC w Deployment and Setup Cost Reduction w Extends Manageability Beyond The Box

October 10, Legacy - Reduced/Free PCs w Reduced Complexity w Lower Capital Expenditure w 12-Month Image Guarantee w Lower Cost, Better Service Warranty Model w Thin Only in Size – Mainstream Performance w Best PC Hardware TCO w Ready for Prime Time Today

October 10, Legacy Free Notebooks w Creates an opportunity for notebook manufacturers to redesign the I/O panels while also reducing cost and weight slightly The Notebook of 2002 w Move PC cards to the back of the machine w Move the port replicator bus connector to the bottom of system w Include a four-port USB 2.0 hub w Eliminate the floppy, parallel, serial, keyboard| and mouse ports

October 10, By 2003, over 50 percent of all PCs (commercial and consumer) shipped will be small-form-factor, legacy-free or legacy-reduced models (0.7 probability) Strategic Planning Assumption

October 10, Why IT Will Love USB 2.0 w Lowers Cost of Ownership w Makes Backup Reasonable w Allows Easy Peripheral Sharing w It Preserves Current Investments

October 10, It Makes PC Backup Reasonable With USB 2.0 w Backup an Entire 10GB Hard Disk in < 10 Minutes w Backup A Typical Users Data Files in < 1 Minute The Problem With Backup Today: “It Takes A Long Time and is Disruptive To The User” USB 2.0 Will Foster PC Backup

October 10, Why IT Will Love USB 2.0 w Lowers Cost of Ownership w Makes Backup Reasonable w Allows Easy Peripheral Sharing w It Preserves Current Investments

October 10, Allows Easy Peripheral Sharing w Most Enterprise Users Use Peripheral Devices Relatively Infrequently w USB 2.0 Offers The Performance and Ease of Use To Share Peripherals An Example By Not Installing Local CD-ROM Technology an Enterprises Can Save 2 Help Desk Calls Per Year Per User w Savings of $112/yr per user w Savings of $280,000/yr for a Typical 2500 Enterprises Enterprises Must Learn To Share Rather Than Embed

October 10, Why IT Will Love USB 2.0 w Lowers Cost of Ownership w Makes Backup Reasonable w Allows Easy Peripheral Sharing w It Preserves Current Investments

October 10, It Preserves Current Investments w The Single Most Important Feature of USB 2.0 Is Backwards Compatibility w Preserves Current Hardware Investment w Preserves Current Peripheral Investment w No Migration Requirements

October 10, New Enterprises Opportunities w Handheld and Phone Connectivity w Security Devices w Writable Optical Devices w Backup w Windows 2000 Migration w Wireless – Bluetooth

October 10, Recommendations 4 Make It Easy For End Users 4 Develop Answers and Solutions To Real Problems 4 Support It, Talk About It, Support It 4 Check and Double Check Compatibility 4 Preserve Investments (i.e. Throw in a Converter) 4 Don’t Get In A Standards Battle 4 Embrace Firewire 4 Build the Foundation Before You Build Applications

October 10, The True Test of Quality Name: Tanner Age:7 Hobby: Testing Hardware for Dad