1 WPR Internet Capabilities © 2002, Cisco Systems, Inc. All rights reserved. Using Technology to Rethink Corporate Strategy David Clute – Manager, WPR eSolutions Group December 2003

WPR Internet Capabilities © 2002, Cisco Systems, Inc. All rights reserved. 222 The Corporate Real Estate Challenge What does the company own? Lease ? Manage? People, Places and Things – Employees, Real Estate and Assets Where is it located? Geographic, functional and organizational hierarchies How much does it cost? How is it performing? Capital Project Management CapEX, Facilities Management OpEX How can we better manage change? Change in company size, direction, headcount, location, capabilities, etc.. What are the business drivers for organizations that have large corporate real estate portfolios? What are the key questions they are trying to answer?

WPR Internet Capabilities © 2002, Cisco Systems, Inc. All rights reserved. 333 WPR Internet Capabilities How does WPR leverage the Internet to respond to the Corporate Real Estate Challenge? Real Estate Portfolio Management Benefits Manage Buildings / Lease space as investment assets, not cost centers Track financial obligations, optimize property income Project Management Benefits Integrated Project Initiation, Planning, Execution, Control & Close-out Project portfolio linked to strategic planning & approval process (e-PAF) Web-based, collaborative design & construction processes, tools & systems Facility Management / Operations & Maintenance Benefits Managing day to day work schedules (workforce optimization) Planning maintenance, repair & operations (MRO / Supply Chain Mgmt) Optimizing staff & vendors – service management processes Maximizing asset life cycle (TCO) – From procurement to disposition

WPR Internet Capabilities © 2002, Cisco Systems, Inc. All rights reserved. 444 Cisco’s Global Internet Business Model Employees Partners Suppliers Customers Information Enterprise

WPR Internet Capabilities © 2002, Cisco Systems, Inc. All rights reserved. 555 Are You Net-Ready? Net Readiness sm Scorecard Leadership Governance Technology Competencies

WPR Internet Capabilities © 2002, Cisco Systems, Inc. All rights reserved. 666 Internet-Powered Architecture Employee Self Service APG Finance PM, FM Bldg Ops More... Real Estate Lease Mgmt Networked Applications Requisite Systems and Information Repositories Foundation Technologies Security — Directory Services — Network and Communication Enabling Technologies Enabling technologies allow you to build the networked applications Networked applications address the business goals Foundation Technologies provide seamless connectivity and security Prerequisite and existing systems provide information for the networked applications Business Goals

WPR Internet Capabilities © 2002, Cisco Systems, Inc. All rights reserved. 777 “Breakthrough Strategies” “Rational Experimentation”“New Fundamentals” “Operational Excellence” High Low High Business Impact Innovation WPB WPB Integrated Space Mgmt Integrated Space Mgmt WPIQ WPIQ WPR Dashboard WPR Dashboard WPR Portals WPR Portals eWorking eWorking eLearning eLearning EDMS EDMS eProjects eProjects eFM eFM Remedy / Alliance Remedy / Alliance CMMS CMMS Low The eWPR Value Matrix Internet Capabilities – November 2003 AgilQuest AgilQuest

WPR Internet Capabilities © 2002, Cisco Systems, Inc. All rights reserved. 888 Vision:Where were we in Nov 2000? Vision: Where were we in Nov 2000? Build eWPR Organization Q201 “NetReadiness” Technology Vision Legacy Systems Many tools, some interfaces ICG Roadmap Nov 2000 Issues / Challenges with legacy tools Not web-enabled Redundant data sources Point solutions, not integrated Different systems in each theater Lack of common vocabulary (glossary) Conflicting data hierarchies

WPR Internet Capabilities © 2002, Cisco Systems, Inc. All rights reserved. 999 Full User Adoption eWPR Future State Vision:Where are we going? Vision: Where are we going? Build eWPR Organization Migrate Apps To Web Create AppDev Framework FY04 Legacy Systems Many tools, some interfaces Employee Self Service CAMs Finance PM, FM Bldg Ops More... Real Estate Lease Mgmt Networked Applications Requisite Systems and Information Repositories Foundation Technologies Security — Directory Services — Network and Communication Enabling Technologies Future State Global Networked Business Architecture Clients Employees Service Providers Vendors / Suppliers ICG Roadmap Nov 2000 Q201 – Q403 Our Goal! “NetReadiness” Technology Vision Goals Completely web-enabled Single data repository Industry standardization Full user adoption Improved metrics Interoperability

WPR Internet Capabilities © 2002, Cisco Systems, Inc. All rights reserved. 10 Vision:Where are we today? Vision: Where are we today? Build eWPR Organization Migrate Apps To Web Create AppDev Framework Legacy Systems Many tools, some interfaces GISWPB POR e-RE e-PAF II GISFIS ACAD EDMS WWLP CEC GIS PORs eRE e-PAF GIS FIS ACAD EDMS WWLP CMMS e-Projects CECCMS WDW WPRDB CRS Transition State Fewer, web-enabled apps Today November 2003 ICG Roadmap Nov 2000 “NetReadiness” Technology Vision Areas of Focus Consolidate applications Build data warehouse Migrate each function Data standards WPR Glossary Global spatial hierarchy Change Management Q201 – Q403

WPR Internet Capabilities © 2002, Cisco Systems, Inc. All rights reserved. 11 E-Solutions Core Systems Over 70% of our business processes are web-enabled today Space Management Real Estate Management Data Warehouse WPR Dashboard WPR Finance Portfolio Strategy Facility Management Project Management Maintenance Management Employee Self-Service Productivity Increases Cost Avoidance Cycle-time Reductions Customer Satisfaction Increases Reduced Cycle-times Cost Avoidance Shorter Cycle Times Improved Decision Support Global ASP Integration Employee Self-Service WPR / NVO Showcase Global ASP Integration Employee Self-Service WPR / NVO Showcase Customer Satisfaction Increases Reduced Cycle-times Improved Reporting Shorter Cycle-times

WPR Internet Capabilities © 2002, Cisco Systems, Inc. All rights reserved. 12 eWPR System Architecture Global Networked Business Architecture – 2003 Capital Budget Tool Business Objects Business Objects WPR Dashboard WPR Dashboard Live-Link Metro Plans Ops Reviews Metro Plans Ops Reviews eWorking GCAM Portal ISM eRE eProjects eFM WPR Data Repository WPR Data Repository PeopleSoft SI Cisco Directory LAMP NT-Ops ARIBA WPR Data Warehouse WPR Data Warehouse Lenel Loronix WEST CEC Catering LATS ORACLE ERP ORACLE ERP System Interfaces ET Expense Tracker ET Expense Tracker WPR FINANCE Sametime Meeting Center VC Virtual Classroom VC Virtual Classroom Sametime IM Sametime IM Outlook Exchange Outlook Exchange MS Office Applications MS Office Applications OFFICE AUTOMATION PLANNING REAL ESTATE CONSTRUCTIONFACILITIES WPR-DEPENDENT APPLICATIONS RIPIT IRIS Pillar CDA

WPR Internet Capabilities © 2002, Cisco Systems, Inc. All rights reserved. 13 Leveraging the Benefits of Cisco IP Telephony for Real Estate & Space Management Single Network Maintenance, Cabling, Administration, Support, Power, Moves/Adds/Changes (MAC’s), Staff Voice Business Continuity Integral component to an effective voice business continuity plan Can be compared against other less effective plans Voice message backup/restore Real Estate Space Utilisation, Reduced Operational Costs, Flexibility Reduced Call Costs Reduced mobile phone usage Extension Portability Campus Roaming, Home Office, Other Location Outbound Call Management Unified Messaging Audio Conferencing Small Branch Office Centralised Call Processing Elimination of voice trunks IP Toll Bypass No on-site PBX Reporting, Billing, Cost Management Cross-Enterprise telecom reporting Cross-Enterprise call cost management Predictability of telecom bills Reduced PC Costs IP phone can replace a web-enabled PC or laptop in certain environments Hard-dollar cost savings Employee Productivity End User Applications Audio Conferencing Unified Messaging Personal Assistant Web Access Computer Telephony Integration IT Operations Facilities Mgmt Ops Productivity increases that can be safely quantified Benefits that are very real, but difficult to quantify Cultural Enhancement Customer Satisfaction Employee Retention Geographic Flexibility Competitive Positioning Faster Application Deployment Voice Business Continuity Difficult-to-Quantify Productivity via Converged Applications

WPR Internet Capabilities © 2002, Cisco Systems, Inc. All rights reserved. 14 Seamlessly Integrated Total Security Knowledge Management System Architecture Single Database Single GUI Single Network Configuration Single Application Single Code System Configuration Workstation Access Controller TCP/IP Video files Event linkages Video alarms t Fire alarms... TCP/IP Alarm Monitoring Workstation Duress Door Held Granted Database Server Asset Controller Video Controller Fire Controller Burglar Controller Employee information Badge information Access information Events Alarms Multimedia (photo, signature) Biometrics (fingerprint, face, voice) t Assets t Locations t Asset multimedia information t Burglar alarms t Burglar information Security Knowledge Base:

WPR Internet Capabilities © 2002, Cisco Systems, Inc. All rights reserved. 15 SITE/CARD READER TOTAL 196 sites CR’s 37 sites 500 CR’s 121 sites CR’s 370 sites on Lenel card readers cameras 16 sites 350 CR’s

WPR Internet Capabilities © 2002, Cisco Systems, Inc. All rights reserved. 16 Summary and Recap WPR Internet Capabilities eWPR Internet Business Roadmap not yet complete…we are about 70% there However…We are delivering value to our customers today! Next step…learn more about WPR eTools Contact: Dave Clute – Manager, WPR eSolutions Telephone in San Jose, CA – –

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