NATIONAL e-GOVERNANCE PLAN (NeGP) ( Seminar on Agenda for Administrative Reforms) 24 th October 2009 R. Chandrashekhar Secretary Department of Information Technology

3 PRESENTATION OUTLINE National e-Governance Plan (NeGP)  Vision  Salient Features  Core and Support infrastructure  Implementation Framework  E-Governance Service Delivery Strategy  Investments Institutions supporting NeGP Key Issues Status of Mission Mode Projects (MMPs) 3

NeGP VISION “ Make all Government services accessible to the common man in his locality through Common Service delivery outlets and ensure efficiency, transparency & reliability of such services at affordable costs to realise the basic needs of the common man.”

5 NATIONAL e-GOVERNANCE PLAN (NeGP) Launched in May, 2006 to improve public service delivery NeGP Includes :  27 Mission Mode Projects (MMPs)  Core infrastructure components - Service Centres, Data Centres and Wide Area Networks Web enabled delivery of services & service levels Process re-engineering, change management and project management  Centralized Initiative - Decentralized Implementation : emphasis on PPP 5

6 NeGP MISSION MODE PROJECTS (MMPs) Integrated (7) e-Biz EDI India Portal CSC NSDG e-Courts e-Procurement State (11) Agriculture Property Registration Land Records - NLRMP Transport Treasuries Commercial Taxes Gram Panchayats Municipalities Police - CCTNS Employment Exchange e-District Central (9) Income Tax Central Excise Passports/Visa Immigration MCA 21 National ID / UID Pensions e-Office Banking Insurance NeGP COMPONENTS  Policies, Standards and Guidelines  Infrastructure (SWAN, CSCs, SDC )  Support Infrastructure  Capacity Building and Training  Awareness & Assessment  Technical Assistance 6

7 Web-enabled Anytime, Anywhere - Services & Information Internet SDC SWAN 100,000 CSC 27 MMPs For Service Delivery NATIONAL e-GOVERNANCE PLAN (NeGP)

8 CORE & SUPPORT INFRASTRUCTURE Common Service Centres (CSC)(CSC)  More than100,000 tele-centers in 600,000 villages.  Broad band internet enabled connectivity  Implementation through PPP State Wide Area Network (SWAN)(SWAN)  Secured network for Government work  Connecting State HQs,District HQs, Blocks HQs  Minimum 2 Mbps Broadband Connectivity

9 CORE & SUPPORT INFRASTRUCTURE State Data Centres (SDC)(SDC)  State of art Data Centers at each of 35 States/UTs  Housing all applications and databases  e-Delivery of G2G, G2C and G2B services  State Portals, State Service Delivery Gateways Capacity Building Scheme (CBS)  Recruiting 400 Professional from market  Constituting State e – Mission Teams ( SeMTs)  E- Governance roadmaps and Programme Management

10 IMPLEMENTATION FRAMEWORK 10 Apex Body ( Headed by PM) National e-Governance Advisory Board ( Headed by Minister) Apex Committee ( Headed by CS) DIT NICNeGDNISG Provincial /State Governments Line Ministries

IMPLEMENTATION STATUS

12 ROLE OF DIT IN NeGP Appraise (Technically) all projects prior to approval Provide technical assistance to Central Line Departments / States Implement pilots / infrastructure / special projects Lay down standards and policy guidelines Act as Secretariat to the Apex Committee Leverage capacity of existing public and private institutions

State Data Centre SERVICE DELIVERY STRATEGY State Portal CSC Govt. Departments at various levels SHQ Collector’s Office Tehsil / Taluks Registration Transport Revenue Municipalities State Districts Blocks Taluks SSDG SWAN Internet.. Internet 13

14 Common Service Centres CSC (100,000+) 1 for every 6 villages Broadband Connectivity 1 Stop Destination for all citizen services

15 COMMON SERVICE CENTRE

– 150 sq. ft space Minimum 1 PC with UPS Minimum 1 Printer (Inkjet or Dotmatrix) Digital / Web Camera Genset / Inverter/ Solar OS and other application software Wired / Wireless Broadband Connectivity Trained and incentivized manpower Investment : USD 5000 per CSC (Capex) USD 200 per month per CSC (Opex) CSC Infrastructure Common Service Centres

17 india.gov.in The National Portal of India Hosted in National Data Centre Enterprise Class Storage Multi-Tier Security 24 x 7 Monitoring Disaster Recovery Stringent Data Protection India Portal Any time, Any where, Single Window Access to Government Information & Services A Mission Mode Project under The National e-Governance Plan, Government of India

18 There are over 5000 Indian Government websites Follow individual content architecture, navigation and look & feel Inconvenient for the citizens to search/access the desired Info. Thus, the need was felt – a Unified & Seamless access to Information & Services of the govt. Hence the Genesis of This National Portal of India for the Country India Portal

ROAD MAP 19  Infrastructure deployment SWAN, CSC & SDC Commissioning of State Service Delivery Gateways & State Portals Capacity Building scheme implementation and formation of SeMTs Dedicated Division for National e-Governance Plan  State MMPs scheme preparation, design & development and implementation  Application deployment  Roll-out of e-Services Year Year

20 PROJECTED INVESTMENT – August, 2009 SchemesCost (in Rs Crore) Central MMPs4898 State MMPs17,541 Integrated MMPs6,236 CSC5,742 SWAN3,334 SDC1,623 CB Scheme313 Total39,687 PLANNED INVESTMENT IN NEGP PROGRAMME IS $ 9.0 BILLION

NIC (National Informatics Centre) Application Development, Implementation, Standards CCA (Controller of Certifying Agency) Digital Certification STQC Standards Testing Quality Certifications ORGANIZATIONS SUPPORTING e-GOVERNANCE & 7 more & 4 more CDAC (Centre For Advanced Computing) R&D Local Language Interface

22 CRITICAL ISSUES FOR SERVICE DELIVERY  Focus on citizen-centric services and service levels  ‘Anytime, Anywhere’ availability with multiple channels of service delivery  Ensuring ‘Standardisation’ and ‘Interoperability’ at the National level with flexibility for customisation at the State level  Focus on use of Core and Support infrastructure being set-up by the Department of Information Technology:  SWANs, SDCs and CSCs  Availability of Finances and ensuring long-term sustainability  Ensuring maximum participation of private players  Timely implementation

23 Thank You

ACTIVITY STATUS OF CENTRAL MMPs S.NMMPScheme Sanction StatusProject StageCompletion date 1MCA 21SanctionedPost ImplementationSep, PensionsSanctionedPost ImplementationMar, Income TaxSanctionedPost ImplementationDec, APassport and VisaSanctionedImplementation Apr, BImmigration EFC Note to be approved by Nov, 09 Design & Dev.Sep, Central ExciseSanctionedImplementationDec, BankingIndustry Initiative — 7AMNIC (Pilot)SanctionedImplementation — 7BUID Draft Scheme under discussion Design & Dev. — 8e-Office (Pilot )To be preparedDesign & Dev. — 9InsuranceIndustry Initiative —

ACTIVITY STATUS OF INTEGRATED MMPs S.NMMPSanction StatusProject StageCompletion 10CSCSanctionedImplementationJun, e-courts SanctionedImplementationFeb, EDISanctionedImplementationDec, India PortalSanctioned Post Implementation Operational 14NSDGSanctionedImplementationNov, e-Biz (Pilot)SanctionedImplementationMay, e-Procurement SFC Note under preparation Design & Development Mar, 2010

ACTIVITY STATUS OF STATE MMPs S.NMMPScheme Sanction StatusProject StageCompletion date 17Land Records Ph. 1 (Pre-NeGP) Sanctioned Post Implementation Operational in 12 States 18Land Records Ph 2 & Registration, NLRMP Sanctioned Implementation Districts per State 1-2 in in in Balance districts in XIIth Plan 19Road Transport Sanctioned Implementation Oct, AAgriculture(Pre NeGP) Sanctioned Post Implementation Operational 20-BAgriculture DPR approved. Note for SFC under preparation Design and Development Dec, Police Sanctioned Implementation March, ATreasuries (PreNeGP) Sanctioned Implementation Under operation 22-BTreasuries DPR for the MMP Prepared Design and Development Mar, Municipality Sanctioned Implementation e-District (Pilot) Pilots in 14 States Sanctioned Implementation T + 18 Months 25Commercial Taxes Note for CNE under preparation Design and Development To be firmed up 26Gram Panchayat Revised RFC Note circulated Design and Development To be firmed up 27Employment Exchange To be prepared Design and Development To be firmed up

27 CSC IMPLEMENTATION STATUS

28 SWAN IMPLEMENTATION STATUS

29 SDC IMPLEMENTATION STATUS

MCA e-ServicesOperationalProposed Name allocation to a new company Incorporation of a company Annual filings Viewing of public records Issue of certified copy of documents Registration charges Increase in authorized capital MCA 21MINISTRY OF CORPORATE AFFAIRS SanctionedProposed 346 Crore FUNDS STATUSPOST IMPLEMENTATION

PENSIONS 31 e-ServicesOperationalProposed Provide updated information on government rules/regulations Database of Pensioners Monitor timely sanction of pension/gratuity Register/Monitor Pensioners Grievances PENSIONS DEPT. OF PENSIONS & PENSIONERS WELFARE SanctionedProposed 0.5 Crore FUNDS STATUSPOST IMPLEMENTATION

INCOME TAX 32 e-ServicesOperationalProposed Online submission of PAN/TAN forms Online tax calculator Online return preparation & filing utility Payment through Credit Card Payment through net banking facility Website/Aykar Sampak Kendra based tracking of status Direct credit of refund to the bank account INCOME TAX MINSTRY OF FINANCE, CBDT SanctionedProposed 693 Crore FUNDS STATUSPOST IMPLEMENTATION

PASSPORT AND VISA 33 e-ServicesOperationalProposed Fresh Passport Issuance (Pre/Post Police verification) Re-issue Passport Duplicate Passport issuance Additional booklet Change in Name, Address Online availability of application form Passport Status Inquiry PASSPORT AND VISA MINSTRY OF EXTERNAL AFFAIRS SanctionedProposed 29 Crore FUNDS STATUSIMPLEMENTATION

IMMIGRATION 34 e-ServicesOperationalProposed Multi channel information availability Multi mode payment of transaction fee Online appointments & status tracking Additional booklet Database of unique case files Use of biometrics Inter agency information & alert sharing IMMIGRATION MINSTRY OF HOME AFFAIRS SanctionedProposed 1200 Crore FUNDS STATUSDESIGN & DEVELOPMENT

CENTRAL EXCISE 35 e-ServicesOperationalProposed E-filing of import/export declarations Electronic processing of declarations E-filing of service tax/central excise returns Automated clearance of courier assignments E-payment of custom duties Electronic messaging with banks Online tracking of claims, permissions etc. CENTRAL EXCISE MINSTRY OF FINANCE, CBEC SanctionedProposed 599 Crore FUNDS STATUSIMPLEMENTATION

UID 36 e-ServicesOperationalProposed Generation of a unique identifier number to all residents Issue of the unique identifier number to all the residents UID MINSTRY OF FINANCE, CBEC SanctionedProposed 1986 Crore FUNDS STATUSDESIGN & DEVELOPMENT

E-OFFICE (Pilot) 37 e-ServicesOperationalProposed Services has not been identified as the project is in design & development stage E-OFFICE (Pilot) DEPARTMENT OF AR&PG SanctionedProposed FUNDS STATUSDESIGN & DEVELOPMENT

COMMON SERVICE CENTERS 38 e-ServicesOperationalProposed Issue of certificates/ government scheme Employment exchange Driver’s License Online tax payment Electoral services Pension scheme Public grievance COMMON SERVICE CENTERS DEPARTMENT OF IT SanctionedProposed 5742 Crore FUNDS STATUSIMPLEMENTATION

E-COURTS 39 e-ServicesOperationalProposed Availability of judgments, staggered Cause list, statement of witnesses etc. Case Allocation, Disposal and its restoration Registration/ Scrutiny of documents Video Conferencing with outstation witnesses and under trials. Entry/ Transfer of a case Notices through s to the clients E-COURTS DEPARTMENT OF JUSTICE SanctionedProposed 442 Crore FUNDS STATUS IMPLEMENTATION

EDI 40 e-ServicesOperationalProposed Electronic filing and Clearance of export/import documents E-Payment of duties and charges (handling/freight etc) EDI DEPARTMENT OF COMMERCE SanctionedProposed FUNDS STATUS IMPLEMENTATION

INDIA PORTAL 41 e-ServicesOperationalProposed Accessibility of information to all Ability to file complaints and second appeals Information on organizational and legal framework for good corporate governance Information on Foreign trade Registration of NGOs working for Ministry of Social Justice and Empowerment Online application submission for grants INDIA PORTAL DEPARTMENT OF IT SanctionedProposed 23.5 Crore FUNDS STATUSPOST IMPLEMENTATION

NATIONAL SERVICE DELIVERY GATEWAY 42 e-ServicesOperationalProposed Gateway to interconnect various departments and front end delivery channels Audit logging Authentication & payment gateway interface National services directory Inter gateway messaging Registration/deregistration of service access providers NATIONAL SERVICE DELIVERY GATEWAY DEPARTMENT OF IT SanctionedProposed 23 Crore FUNDS STATUS IMPLEMENTATION

E-BIZ (Pilot) 43 e-ServicesOperationalProposed Issue of certificate of Incorporation Issue of certificate of commencement of business Issue of licenses Filing of returns by companies Filing of Employees Provident Fund Issue of importer exporter code Issue of Permanent Account Number E-BIZ (Pilot) DEPARTMENT OF INDUSTRY POLICY & PROMOTION SanctionedProposed 29 Crore FUNDS STATUSIMPLEMENTATION

E-PROCUREMENT 44 e-ServicesOperationalProposed Vendor management services such as vendor registration & vendor management Indent generation Preparation, Publication, Bid submission and evaluation Contract management services such as Monitoring delivery schedule Alerts and notices to contractors Payments General services like procurement MIS etc. E-PROCUREMENT DEPARTMENT OF COMMERCE SanctionedProposed FUNDS STATUS DESIGN & DEVELOPMENT

LAND RECORDS (Pre- NeGP) 45 e-ServicesOperationalProposed Services have been merged with Land Records (NLRMP) project LAND RECORDS (Pre NeGP)DEPARTMENT OF LAND RESOURCES SanctionedProposed 587 Crore FUNDS STATUSOPERATIONAL

LAND RECORDS -NLRMP 46 e-ServicesOperationalProposed Updated and validated land data Survey using modern technology Computerization using uniform codes Integration of textual and spatial RoR data Data storage with backup & disaster recovery Connectivity with financial institutions LAND RECORDS - NLRMPDEPARTMENT OF LAND RESOURCES SanctionedProposed 4814 Crore FUNDS STATUSIMPLEMENTATION

ROAD TRANSPORT 47 e-ServicesOperationalProposed Vehicle Registration Services Driving License Services Smart Card based RC and Driving License ROAD TRANSPORTDEPARTMENT OF LAND RESOURCES SanctionedProposed 148 Crore FUNDS STATUSIMPLEMENTATION

AGRICULTURE 48 e-ServicesOperationalProposed Information to farmers on agricultural inputs Information on Govt. schemes to farmers Information on soil test based recommendation Information on crop management practices Information on weather and marketing of agriculture produce AGRICULTUREDEPARTMENT OF AGRICULTURE & COOPERATION SanctionedProposed 146 Crore FUNDS STATUSDESIGN & DEVELOPMENT

POLICE 49 e-ServicesOperationalProposed Complaints/ information transmission to the concerned police station Status of complaint/case registered at a police station Details of arrested persons, wanted criminals, illegal activities etc. Details of stolen/recovered vehicles, arms etc. Senior citizen registration Verification requests for servants etc. POLICEMINISTRY OF HOME AFFAIRS SanctionedProposed 2000 Crore FUNDS STATUSIMPLEMENTATION

TREASURIES 50 e-ServicesOperationalProposed Services has not been identified as the project is in design & development stage TREASURIESMINISTRY OF FINANCE SanctionedProposed FUNDS STATUSDESIGN AND DEVELOPMENT

MUNICIPALITIES 51 e-ServicesOperationalProposed Registration/ Issue of Birth/ Death Certificates Payment of Property Tax Payment of Utility Bills Management of Utilities that come under ULBs Grievance and Suggestions Building Plan Approvals MUNICIPALITIESMINISTRY OF URBAN DEVELOPMENT SanctionedProposed 787 Crore FUNDS STATUSIMPLEMENTATION

e-DISTRICT (PILOT) 52 e-ServicesOperationalProposed Issuance of certificates like caste, domicile etc Pension under social welfare scheme Revenue courts Government dues and recovery Public Distribution System RTI Grievance Handling e-DISTRICT MINISTRY OF INFORMATION TECHNOLOGY SanctionedProposed 2000 Crore FUNDS STATUSIMPLEMENTATION

COMMERCIAL TAXES 53 e-ServicesOperationalProposed Online application for registration Online filing of returns Clearance of refunds Online payment of tax Online dealer ledger & verification Facility to dealer to obtain various information services COMMERCIAL TAXESMINISTRY OF FINANCE SanctionedProposed FUNDS STATUSDESIGN AND DEVELOPMENT

GRAM PANCHAYAT 54 e-ServicesOperationalProposed Issue of Trade License and NOC House Related Services Certificates such as Birth, Death, solvency, etc Dissemination of Information on internal processes of Panchayat such as agenda, voting, resolution etc GRAM PANCHAYATMINISTRY OF PANCHAYATI RAJ SanctionedProposed 4240 Crore FUNDS STATUSDESIGN & DEVELOPMENT

EMPLOYMENT EXCHANGE 55 e-ServicesOperationalProposed Registration and placement of job seekers Collection of labour market information Career counseling and vocational guidance EMPLOYMENT EXCHANGEMINISTRY OF LABOUR SanctionedProposed 2770 Crore FUNDS STATUSDESIGN & DEVELOPMENT