conference 2006 Providing a Service: not just training David Chapman Program Leader NRM Paul Mascord Project Officer NRM Mark Ritchie Training Co-ordinator NPM Ian McCrohon Teacher Engineering

conference 2006 Bit about Northparkes Mines Providing a Service not just Training

conference 2006

Mining business producing copper and gold concentrate Joint Venture Operation – 80% Rio Tinto 20% Sumitomo Group (Japan) Current Mine Life 2017 Employees – 200 Northparkes and 200 Contractors / Consultants History –1977E22 discovered by Geopeko –May 1993Open pit production commenced –Sep 1997 Underground production commenced (Lift 1) (first block cave in Australia) –Oct 2000Rio Tinto purchased North Limited –Jan 2001Lift 2 Development approved by JV partners –Jan 2004Lift 1 mined out –Aug 2004Production from Lift 2 commences Providing a Service not just Training

conference 2006 Lift 2: 25Mt 1.21%Cu 0.48g/t Au Hoisting Shaft Main Decline 9800 Level Conveyor Drive Crusher Access Decline 9450 Level E48: 45 Mt 1.00%Cu 0.40g/t Au Underground Operations Lift 1: 25.5Mt 1.4%Cu 0.43g/t Au Lift 1 Lift 2

conference 2006

Block Caving concepts Undercut Ore body Waste

conference 2006 Subsidence zone Extraction level Surface Waste Ore body Caved ore Drawbells

conference 2006 Undercut & Drawbell excavation Undercut Level Extraction Level Drawbell Drawpoint

conference 2006 Production from drawpoint

conference 2006 David Chapman Providing a Service not just Training

conference 2006 Providing a Service not just Training In the beginning Map NPM training to National Training Package Communications through regular meetings

conference 2006 JIC Training - Just in case JIT Training -Just in time JIC Training - Just in crisis Providing a Service not just Training

conference 2006 Providing a Service not just Training

conference 2006 Paul Mascord Providing a Service not just Training

conference 2006  How do I see this as being different  Recognising the value of workplace learning and workplace assessment.  Pushing the boundaries of being flexible.  Having a true customer focus.  Providing a one stop shop  Providing a total package Providing a Service not just Training

conference 2006 What do we do in providing a service  Assist in the clarification of job functions  Map enterprise job functions to national units of competence Providing a Service not just Training

conference 2006 What do we do in providing a service  Provide training for team leaders and mentors to deliver on job training.  Assist in the development of learning resources  Prepare external providers Providing a Service not just Training

conference 2006 What do we do in providing a service  Provide training for workplace assessors  Mentor workplace assessors  Assist in the development of  assessment resources  Audit the assessment process Providing a Service not just Training

conference 2006 What do we do in providing a service  Interpret Training packages  Design learning programs to suit enterprise need  Provide recognition for internal training Providing a Service not just Training

conference 2006 What do we do in providing a service  Assist in establishing milestones  Monitor the progress of programs  Issue National qualifications Providing a Service not just Training

conference 2006 What keeps it together  Understanding the Industry and Workplace Culture  Listening to what are the needs of the customer  Meeting regularly  Being open and honest  Regular reviewing evaluating and validation Providing a Service not just Training

conference 2006 In summary One interpretation of service which captures what we do at Northparkes mine is “ an act of helpful activity’ Providing a Service not just Training

conference 2006 NPM partnership with NPM

conference 2006 TAFE Training & Assessment at NPM Core & Department WorkSkill Cert II Metalliferous Mining underground Cert II Metalliferous Mining Processing Cert III Metalliferous Mining Processing Cert III Laboratory Practices WorkCover Vehicles training & assessment Workplace Trainer & Assessor training Basic Fire Extinguisher Confine Space Cert IV and Diploma FLM Welding – cut & destruct; Bisalloy Computing Planning to introduce 2007 Cert II Distribution and Warehousing Cert IV Metalliferous Mining

conference 2006 The Relationship Why NPM choose not to be an RTO and use TAFE Resources, expertise and networks of RTO Project Officer Support Access to wide variety of training and assessment

conference 2006 Contract of provision of training with TAFE One point of contact between both NPM and TAFE Clear set of rules to operate Benefits stemming from the contract Any issues are solved quickly Promotes ongoing planning and communication Develops the relationship to be open and honest Better understand each other’s culture The Relationship

conference 2006 Ian McCrohon

conference 2006 Providing a Service and not just Training Project overview TAFE NSW Western Institute with the support of the MECAT Curriculum Centre, will establish ‘client workforce development management’ arrangements in the region to work in collaboration with manufacturing and engineering firms and the Orange-Cabonne- Blayney Industry and Skills Group.

conference 2006 Aim will be to : Coordinate the identification of common and relevant skill requirements of regional enterprises in collaboration with the Orange-Cabonne-Blayney Industry and Skills Group. Broker partnerships with regional manufacturing and engineering enterprises to develop and establish innovative workforce development and/or training solutions that address the common and relevant skills requirements. Providing a Service and not just Training

conference 2006 Participating Industry and Skills Group Members Challenge Implements Pty Ltd Jeff Hort Engineering G & C Manufacturing Lovick Engineering Pty Ltd Prevision Pty Ltd Blayney Galvanizing Central Design & Engineering Pty Ltd Orange Precision Metalcraft Pty Ltd ILB NSW Pty Ltd Providing a Service and not just Training

conference 2006 When all of the data was analysed a reflective view can be taken to identifiy the skills required. To Perform your Current Job  Managers Frontline  OH&S Awareness  Welding Courses  Computer Skills Providing a Service and not just Training

conference 2006 Priorities with in the Organisation  OH&S Awareness  Frontline Managers  Computer  Manual handling Providing a Service and not just Training

conference 2006 This demonstrates that the training requirements for one company can be identical to another. If the two companies come together to undertake the same training, benefits can be achieved for both parties. Providing a Service and not just Training

conference 2006 Benefits may include  A reduction in overall training costs.  A mutual understanding of each companies areas of expertise.  A collaborative approach to be able to via for larger contracts.  To create dialogue and joint problem solve with difficult tasks.  To skills share and work collectively.  Be able to access funding for skills updating collectively. Providing a Service and not just Training

conference 2006 Questions Providing a Service and not just Training