1. Achieving Business Impact Winner - Best Results of a Learning Program

2. Diversity at Core

3. About Dubai Reference: www.dubai.ae; Dubai Tourism Board 2014 Annual Reportwww.dubai.ae Peaceful coexistence of cultures 200+ Nationalities 13 million visitors in 2014 Mixed demographics Food, Entertainment, Festivities

4. About Al Tayer Al Tayer Group..  Established in 1979, curators of 80+ brands to the Middle East in areas of automotive, retail. Operates businesses in perfumes and cosmetics distribution, engineering and interiors contracting. Our Values..  Integrity. We are true to self and others. We are honest in our dealings  Quality. We aim to deliver the best and make it better. We offer an excellent experience  Reliability. We keep promises. We are always there for you  Diversity. We embrace change. We respect differences

5. Creating a Common Language for High-Level Service

6. Business Need and Challenges English is Al Tayer’s official language for business Workplace inclusivity and interaction through a common language Level of language and business skills the workforce need to deliver English is NOT the first language of over 90% of Al Tayer’s 100+ diverse Retail working hours; geographically spread users; varying skill levels Need a tailored, measurable, impact based learning programme

7. Partnering with Xpert Learning Solution Chosen:  Pearson English Business Solution’s ONE, an advanced Web-based learning platform that helps global organizations develop business communication and collaboration in a common language and tangibly improve the way they operate.  A scalable, customizable solution, ONE delivers engaging, relevant learning via instructor-led and virtual training to help talent not only improve English fluency, but also become more productive and develop new business skills and cultural awareness

8. The Approach Identification of Learning Needs Learning Design Implementation of Learning Evaluation of Learning Impact

9. The Al Tayer + PearsonEnglish + Xpert Learning Collaboration Employees Managers L&D/ Line Training GlobalEnglish Orientations Surveys Feedback Employee Engagement Open House Sessions

10. Validation – Employees and Managers

11. On the Job – Business Impact! The staff member started to display better English communication with customers, and colleagues. That helps to improve her sales, and general store achievement He goes for TEST drives to understand the customer concerns and he can understand their concerns in a better way so that the Fault can be fixed in the first attempt causing better Customer satisfaction His mail communication has improved causing the better understanding of the concerns in the vehicle and giving right information to customers I feel the improved English ability allows better use of terminology and gives more confidence in giving a more detailed selling experience to the customer. This impacts on business with better sales

12. The Role, Managers Played in the Success After I receive the monthly report, I praised the staff that performed well and encouraged those that did not spend enough time on the program. I advised them where in the store they can come and sit to continue their training from the computers in the office Coaching Role and showing the right path to follow the person to be successful I used to discuss with them the progress on the course & motivate them to take advantage of this opportunity. Whenever my staff has an issue, I used to help them in resolving the same

13. Key Findings: Impact of Learning on Performance GlobalEnglish is helping employees improve their ability to communicate at work:

14. Success Factors Network Sense of Achievement Excitement On-going Support Management Buy-in Return on Learning

15. Summary  Understand the learning needs of the organisation. Link to business impact  Identify the right solution  Internal partnership is critical – Business stakeholders, HR / Training Managers, IT  Partner support – Is your vendor / partner is ready to walk the extra mile with you?  Start with Pilot -> Assess -> Extend  Engage. Engage. Engage – Users, Line Managers, Business / HR stakeholders  Measure Business Impact!

16. Questions?