Joseph G. Keary, MS, MBA JGK Leadership Consulting and Kansas City Chapter, CLMA
What is Employee Engagement?
Employee Satisfaction v Engagement
What is Employee Engagement? Employee Satisfaction v Engagement The 10 C’s of Employee Engagement
What is Employee Engagement? Employee Satisfaction v Engagement The 10 C’s of Employee Engagement WIIFM as a Leader
What is Employee Engagement? Employee Satisfaction v Engagement The 10 C’s of Employee Engagement WIIFM as a Leader Questions and Discussion
How many of YOU feel like a “cat herder” during your work day?
How many of your employees would characterize their work day as one spent “herding cats”?
How many of YOU feel like a “cat herder” during your work day? How many of your employees would characterize their work day as one spent “herding cats”? How do you keep yourself and your employees engaged and not simply “herding cats”?
An engaged Employee is one who is:
An engaged Employee is one who: is fully involved in and enthusiastic about his or her work
An engaged Employee is one who: is fully involved in and enthusiastic about his or her work cares about the future of the organization
An engaged Employee is one who: is fully involved in and enthusiastic about his or her work cares about the future of the organization is willing to invest discretionary effort to see the organization succeed
Engaged Employees are: More committed to the mission, vision and goals of your Department and the larger organization
Engaged Employees are: More committed to the mission, vision and goals of your Department and the larger organization More likely to be active on committee’s and in activities of the Department
Engaged Employees are: More committed to the mission, vision and goals of your Department and the larger organization More likely to be active on committee’s and in activities of the Department More likely to welcome new employees to the Department and be a retention influencer
MOTIVATION LOYALTY TRUST COMMITMENT
Various studies on the engagement challenge reveal that what percentage of employees are actively engaged in their jobs?
Only between 17 – 29% of employees
Various studies on the engagement challenge reveal that what percentage of employees are actively engaged in their jobs? Only between 17 – 29% of employees In the Super Bowl… only 2-3 players on each team would be “engaged” Can you imagine winning with those odds?
For years, organizations have stressed employee satisfaction as a desirable metric to measure and to improve
But… are you ALWAYS satisfied with an organization (your team, Department or larger organization)?
For years, organizations have stressed employee satisfaction as a desirable metric to measure and to improve But… are you ALWAYS satisfied with an organization (your team, Department or larger organization)? … the average Employee would say “NO!”
For years, organizations have stressed employee and Employee satisfaction as a desirable metric to measure and to improve But… are you ALWAYS satisfied with an organization (your team, Department or larger organization)? … the average Employee would say “NO!” What are some areas of dissatisfaction?
Disagreement with leadership of the team or Department
Disagreement with leadership of team or Department Disagreement with peers in team or Department
Disagreement with leadership of team or Department Disagreement with peers in team or Department Disagreement with goals of team or Department Motivators, metrics, committees, administrative requirements…
Disagreement with leadership of team or Department Disagreement with peers in team or Department Disagreement with goals of team or Department Motivators, metrics, committees, administrative requirements…
Despite disagreement and not being happy with your job or workplace …you still can (and should) be engaged!
How do we “engage” our employees to allow them to overcome transient dissatisfaction and still remain valued team members??
We can do so by applying the 10 C’s of Employee Engagement Need to do this consistently and positively
Connect
Leaders must show they VALUE Employees Engagement is a direct reflection of the relationship between leaders and Employees Friendly and open attitude to all Employees
Connect Career
Leaders must provide challenging and meaningful opportunities to advance Are Employees challenged to accept leadership roles? Grow your leaders!
Connect Career Clarity
Leaders must clearly communicate goals, vision and a pathway! Where do YOU see your Chapter heading? Where do your Employees see your Chapter heading? Is there a “delta” between these views?
Connect Career Clarity Convey
Leaders express expectations Provide honest and constructive feedback Goal is to improve the organization’s operations Mentoring of younger (Gen Y) employees is a good example
Connect Career Clarity Convey Congratulate
Leaders recognize Employees for Achievement Participation Outside accomplishments Family Employee success Do it often and be sincere!
Connect Career Clarity Convey Congratulate
Connect Career Clarity Convey Congratulate Contribute
Leaders need to show Employees that their input matters Help Employees see and feel how they contribute to the organization’s success and future
Connect Career Clarity Convey Congratulate Contribute Control
Leaders need to encourage Employees to assume control and participate in decision making Create a culture where Employees want to take ownership of problems and solutions!
Connect Career Clarity Convey Congratulate Contribute Control Collaborate
Leaders need to show Employees that teams outperform individuals Great leaders are team builders Create an environment that fosters trust and collaboration
Connect Career Clarity Convey Congratulate Contribute Control Collaborate Credibility
Leaders need to maintain their personal and organizational reputation Demonstrate high ethical standards Employees want to follow a leader who is ethical and honest
Connect Career Clarity Convey Congratulate Contribute Control Collaborate Credibility Confidence
Leaders need to create confidence in the organization – be the best! Insure that all organizational operations are done: Professionally On-time Fiscally responsible Enjoyably Confidence is infectious!
Connect Career Clarity Convey Congratulate Contribute Control Collaborate Credibility Confidence
Employee engagement isn’t really about the Employee… its about the leaders! Engaged Employees will: Contribute to the Department and make your life easier! Allow for new and innovative programs Bring in new employees – grow leaders Insure succession management – and expansion
Coffee…