1. Chapter 10 -Team work and Carnegie’s Principles
ME101
Dr. Nhut Tan Ho

2. Lecture Objectives and Activities
Impart a team vision to show why team and collaboration are important
Provide practical advice for organizing and functioning as a team
Active learning activities
Team activity:
Role playing (Forming, Storming, Norming, and Performing)
Perform a 3-5 minute skit

3. What Makes a Successful Team?
A common goal
Leadership
Each member makes unique contributions
Effective communication
Creativity
Good planning and use of resources

4. Team Leadership Structures
Traditional: One leader, who directs subordinates. Leader typically is the only one who “speaks”.
Participative: Leader is closer to individual workers.
Flat: There is no “leader”. All members are equal. The leadership “moves” with the situation to the worker with the most expertise in a given subject

5. Growth stages of a team
Forming
Performing
Storming
Norming

6. Team-growing phases (I)
Forming
Positive expectations
Unclear of goals
Task accomplishment is low
Participation is polite, cautious
Little division of labor
Attention to process is generally ignored
Storming
Goals are becoming clearer
Participation in sub-groups
Motivation is lowered because of discrepancies
Negative reaction to leader
Power struggles for leadership
Task accomplishment remains slow

7. Team-growing phases (II)
Norming
Productivity begins to rise
Goals agreed upon
Expectations are based on reality
Structure and operating procedures are clear
Cohesion intensifies
Expression of feelings increasingly open
Performing
Team atmosphere are supportive and open
Goal commitment is high
Members trust and accept on another
Leadership is informal and shared
Synergy is created 7

8. Active-Learning Activity
With a team of three to five people,
Do one of the following 3-5 minute skits:
Perform an interpretative dance
Sing a song
Demonstrate a body language

9. Decisions within a Team
Consensus: All team members agree on a decision
Majority Rule
Minority/Committee decision
Expert input

10. Grading a Team Effort Did the team accomplish its goal?
Were results of a high quality? If not, why?
Did the team grow throughout the process?
Evaluate the team leader
Evaluate the other members of the team
Evaluate your own contribution to the project
Peer evaluations: mid-term and final

11. How to Win Friends and Influence People
by Dale Carnegie

12. Fundamental techniques in handling people
Don’t criticize, condemn, or complain
Give honest and sincere appreciation
Arouse in the other person an eager want

13. How to Win People to Your Way of Thinking (1/2)
The only way to get the best of an argument is to avoid it
Show respect for the other person’s opinions. Never say, “You’re wrong”
If you are wrong, admit it quickly and emphatically.
Begin in a friendly way
Get the other person saying “yes, yes” immediately
Let the other person do a great deal of the talking

14. How to Win People to Your Way of Thinking (2/2)
Let the other person feel that the idea is his or her
Try honestly to see things from other person’s point of view
Be sympathetic with the other person’s ideas and desires
Appeal to the nobler motives
Dramatize your idea
Throw down a challenge

15. Be a Leader: How to Change People Without Giving Offense or Arousing Resentment (1/2)
Begin with praise and honest appreciation
Call attention to people’s mistakes indirectly
Talk about your own mistakes before criticizing other people
Ask questions instead of giving direct orders

16. Be a Leader: How to Change People Without Giving Offense or Arousing Resentment (2/2)
Let the other person save face
Praise the slightest improvement and praise every improvement. Be “hearty in your approbation and lavish in your praise”
Give the other person a fine reputation to live up to
Use encouragement. Make the fault seem easy to correct
Make the other person happy about doing the things you suggest

17. Lecture Recap: Team work
Team skills
are as important as technical skills
are valued in school and in corporate world
Next lecture: Project management
Homework reminder