Area Officer Skills for Care – Surrey we help people who do a great job do it better Refresh of Manager Induction Standards Area Officer Skills for Care – Surrey Marianne Davis

Manager Induction Standards - History Launched 2008 6 standards Not mandatory Mapped to Leadership and Management National Occupational Standards Aimed at new and emerging managers Suggested completion within 6 months

Manager Induction Standards - old standards themes Social care principles and values 2. Leadership and facilitating change 3. Working with people 4. Using resources 5. Achieving outcomes 6. Managing self and personal skills

Manager Induction Standards - why did we refresh the standards? Qualifications and Credit Framework New leadership diploma Personalisation Changes in service delivery Person centred practice – even more central Needed to support the needs of a new workforce and new ways of working New developments in the sector suggested that the Manager Induction Standards needed to be refreshed. New MIS need to take into account the following developments Qualifications and Credit Framework – whole new way of looking at qualifications New leadership diploma – level 5 diploma within QCF Personalisation – new approach to delivery of all social care including the rise of direct employers and their personal assistants Needs to reflect the needs of new workforce – new MIS needs to reflect this changing workforce and to be able to be useful to either direct employers themselves or to managers they may employ who might be managing a group of staff / Personal assistants. Changes in service delivery –the way in which services are delivered is constantly changing as organisations need to adapt to economic pressures and the changing landscape. Organisations need to be much more flexible in their delivery to meet a larger number of people making individual choices about the care they want. Person centred practice – even more central to all social care National Skills Academy

Manager Induction Standards – ‘core’ standards. Governance and accountability Systems / processes in communication Partnerships working / relationships Leading person centred practice Team leadership Managing resources Equality, diversity and inclusion Safeguarding and protection Governance and accountability – role of manager including governance structure of whole organisation Systems / processes in communication – responsibility in establishing and maintaining effective systems and processes for communication Partnerships working / relationships –both within the organisation and outside. Identifying where partnerships may need to be established and maintained to benefit the service delivery Leading person centred practice – leading others in carrying out person centred practice Team leadership –what makes up a range of teams and ways of effectively leading these Managing resources –important aspect of managing available resources, including physical and human resources. Staff are a key resource and managers need to know how to recruit in addition to filling gaps in staffing urgently to ensure cover is sufficient and appropriate. Equality, diversity and inclusion – vital aspect of all social care. Important for managers to reflect on the impact of their position of power too Safeguarding and protection – how to lead safeguarding and protection. How to ensure a service delivery which is safe for both people who use the services , their carers and the staff who work there.

Manager Induction Standards ‘additional’ standards Personal development Change and growth Managing business Ensuring quality Personal development – responsibility for own and those of others for whom you are responsible Change and growth –adapting to sector needs/ facilitating change of delivery Managing business - looking at the service provision as part of a ‘whole business’ approach Ensuring quality –looking at quality, how to measure and assess, involving people who use services in quality assessment and improvement. – A number of people are surprised that this is only an optional standard as surely quality is everyone's business. We agree with this but this standard is about someone who takes responsibility for managing the quality mechanisms and not all mangers in social care have this responsibility.

Standard 3 Partnership Working and Relationships Introduction It is important that all social care organisations recognise the benefits of working with partners to enhance the support they offer . There will be existing partners with whom to maintain relationships but you may also identify new key partners that you will wish to engage. Care homes are communities in their own right. However they are also part of a wider community and it is widely acknowledged that good links with that wider community can enhance the quality of life for those who are supported. Main area Knowledge requirement 3.1. Understand the context of partnership working 3.1.1 Know the range of individuals, organisations and communities that can support your work. 3.1.2 Define the benefits of networking in building effective partnerships and relationships, including local communities for your organisation / work setting. 3.1.3 Identify the features of effective partnership working to deliver better outcomes for people you support 3.1.4. Understand own role in managing external relationships in the context of partnership 3.2 Understanding the importance of managing relationships 3.2.1 Explain own role and responsibilities in managing internal relationships 3.2.2 Understand your role in managing challenges within relationships

Standard 7 Equality, Diversity and Inclusion Introduction Standard 4 of the Common Induction Standards recognises the value and importance of equality and inclusion including legislation about equality and diversity and how to provide support that includes everyone and respects their belief Main area Knowledge requirement 7.1. Understand diversity, equality and inclusion in own area of responsibility 7.1.1 Explain models of practice that underpin equality, diversity and inclusion in own area of responsibility 7.1.2 Analyse the potential effects of barriers to equality and inclusion in own area of responsibility 7.1.3 Analyse the impact of legislation and policy initiatives on the promotion of equality, diversity and inclusion in own area of responsibility 7.2. Be able to champion diversity, equality and inclusion 7.2.1 Understand your own role in providing others with information about: the effects of discrimination the impact of inclusion the value of diversity 7.2.2 Understand your role in supporting others to challenge discrimination and exclusion

Standard 8 Safeguarding and Protection Introduction This Standard develops a deeper understanding of your own responsibility to lead and manage others to safeguard individuals who you support. In this standard you will need to demonstrate your knowledge of how to manage and develop a whole service that promotes risk awareness and effective risk management rather than one that is risk averse. Main area Knowledge requirement 8.1. Understand your role in promoting the protection of vulnerable adults 8.1.1 Understand your role in providing information to others on: indicators of abuse measures that can be taken to avoid abuse taking place steps that need to be taken in the case of suspected or alleged abuse 8.1.2 Understand the importance of the balance between respecting confidentiality and ensuring protection and well-being 8.1.3 Promote service provision that supports vulnerable adults to assess risks and make informed choices 8.2. Understand own responsibility to respond to suspected or alleged abuse of children and young people whilst working with adults 8.2.1.Explain why everyone has a responsibility to act on concerns about the abuse of a child or young person 8.2.2 Explain the actions to take if : there are concerns that a child or young person is being abused a child or young person alleges that they are being abused

Manager Induction Standards - resources to support Freely available on website Refreshed standards freely available on website New short guide for direct employers Current priced publications to be replaced Guide for new managers Guide for new manager’s managers Available March 2012

Manager Induction Standards - resources to support Summary Log Assessment evidence recording Reflective learning log Organisation training plan Personal development plan Action plan for personal development Supervision and appraisal structure

Contact details Marianne Davis Email: Marianne.davis@skillsforcare.org.uk Direct Line: 01189 662537 Mobile: 07770 352 039