Agenda Kick Off - Jim Woodrum Awards – Gregg Reese & Dick Jacques Ski Industry Update – Chris Stoddard Recruiting – Christopher Morris Panel Discussion on Recruiting – Sandi Hammons, Alida Moonen, Christopher Morris National Office – Wayne Block * Wrap Up – Jim Woodrum

Jim Woodrum Central Division Director National Ski Patrol

 Area Owner/Managers request of us in Central  Strong Skiers/Riders  New/Young Recruits  Elements Needed for Strong Patrols  What’s in this for the Owners/Area Managers

1. Help patrollers be better skiers/riders, because they represent the area.

Increased our Ski/Toboggan Workshops to 3/yr. Last year we were at Trollhaugen, Granite Peak, & Boyne Highlands w/ nearly 300 Instructors/Inst. Trainers Increased our Skier Enhancement Seminars to over 32 last year with over 400 participants Increased our Toboggan Enhancement Seminars to over 44 with over 800 participants Increased our NSP-C Ski School to over 175 members with 25 Level III, 40 Level II, 50 L I’s, and many dual ASEA/PSIA We have 570 Toboggan Instructors which includes 122 Toboggan Instructor Trainers in the Central Division

 Owners asked us to help with recruiting new/younger patrollers into the system

 We increased the number of junior patrollers and the number of areas that utilize juniors  We conducted three seminars at the Fall 08 Division meeting to show how successful patrols are recruiting new members  We have yet another seminar being presented at the Fall 09 Division meeting  We had the privilege of honoring our own CD Outstanding National Student Patroller in 08 and we repeated again this year, TBA

 Suggestions that may help  Your patrol is integrated into the area management structure as a department of the area  Recruiting and Retaining Volunteers  Continuous investment in Patrol and Personal Skills development  Higher Level Credentialing: instructors, IT’s, region/division leaders  Customer Service  Skier Outreach – promoting the area  Risk Management Considerations

Each Patrol Director/Representative combines to make up a Region Board of Directors Each Region Director combines with the other regions to compose the Central Division BOD. Each Region and the Division has a staff to carry out the NSP main mission: deliver educational courses with credentialing This mission means we need instructors and events to be able to deliver these programs There are many opportunities for patrollers to become instructors/trainers in the many national programs and/or leadership roles in the region/division/national

 They get clear direction from area owner/management!  The talent on the patrol is an untapped resource that can be used, if asked!  They are at the area because they want to be there, they aren’t forced to be there!  The center of many volunteers is a core value where they want to help!  They want the business to be successful!

 People have less and less discretionary time and money  Why would an area owner/manager want to join your patrol  ????  What’s in this for them

 Patrollers want to help others  Patrollers want to give back or contribute to the sport or industry  Patrollers enjoy teaching others what they know  Patrollers want to contribute to the communities  They like being a part of the outdoor environment  They want to enjoy themselves and ski/ride  Patrollers want to be a part of and belong  Patrollers want to become better skiers/riders

 Create an environment where the patrol is self- sufficient in all NSP Programs  MTR, Avalanche, S&R, Ski/Riding, Toboggan, OEC  Develop Instructors/Trainers  Host events where the patrol can show their Moxie!  Export the patrol’s talents for others to learn  Help the patrol find financial routes to offset some of their costs, ie, fund raising, contributions, donations, etc.

 To improve skiing skills we use the PSIA/ASEA teaching, progression from Level I to III  Instructors/Instructor Trainers in all disciplines  Program advisors/supervisors/directors  Leadership roles within the patrol, section, region and division  Leadership roles in other volunteer organizations, Special Oylmpics, Red Cross, etc.

 Patrols use programs like, “Excuse Me Please”  Training takes place to help patrollers understand what role they can play in Customer Service  Patrollers don’t want to be police, they want an environment where people don’t get hurt  Since we are in the entertainment/recreational industry, we need to help patrollers understand the expectations that are important to area owners/managers

 Patrollers attend and promote the area with local ski clubs/groups  Patrollers help support and host community events like the Special Olympics  Patrollers have radio/TV/newspaper spots to promote the area  Patrollers meet with skier/rider group leaders to help them with skier services

 Your management team, including patrol leadership, reviews accident facts and takes steps to improve performance  Accident grids  Terrain Park issues  Accident follow- ups  Types and body parts affected  Investigate links with hill operations, time of day, skills of skiers/riders, etc.

 Highly skilled staff in the following:  First Aid  Skiing & Toboggan Techniques  Rescue processes:  chair evac  rope rescue techniques  Missing customers  Back country survival  Various equipment knowledge  Etc.  Ambassadors for the areas

 Most of the Insurance Carriers look for it  Brand Equity with the NSP Logo  Customers know us and expect us to be there  Customers trust us  Risk Management Support  Customer Relations  Credentialed/Competent help on the slopes  Knowledgeable interfaces with outside agencies, i.e. fire, police, rescue, life squads, etc.

 It changes, at first most likely it is the free skiing/riding  Camaraderie with a common interest, ski/ride  Being a part of your resort  A way to give back to the sport/industry  Part of a bigger community  A part of an extended family End

Toboggan and Ski Refreshers registered on National Database Patroller 101 Registered in every Patrol with Candidates SES’s at every area Continue recruiting new diverse patrollers: Generation Y, snowboarders, pinners Continue to use our programs and promote Senior and Certified Patrollers Create a Professional Image