Essential values of care for use with individuals in care settings OCR Cambridge National in Health and Social Care (Level 1/Level 2) R021 Essential values of care for use with individuals in care settings survey? On who has what…

What are my rights? Confidentiality Choice Protection from abuse and harm Equal and fair treatment Consultation

If my rights are respected, I feel… What are my rights? If my rights are respected, I feel… Empowered Safe Valued

What are my rights? What happens if my rights are ignored… Staffordshire Hospital care scandal Patient abuse at Winterbourne View Concerns over quality of care at Castlebeck

Ensuring high standards of care How do we ensure high standards of care in Health and Social Care settings? Care Values Service Users Legislation Policies and procedures

How do we keep service users safe? Provision of hand cleansing gel Hair tied back Security pads on doors No nail polish Window locks Increase in number of sinks with washing facilities Appropriate protective clothing Intercom systems Posters showing handwashing guidance No jewellery Monitoring keys

Safeguarding the rights of service users They are all vulnerable to abuse, due to their age or medical conditions. We need to safeguard the rights of people who use health and social care services. What do all of these people have in common? Care practitioners have a duty of care which is determined and influenced by legislation.

You will… Understand how legislation impacts on care settings. Understand how to support individuals to maintain their rights. Understand how personal hygiene, safety and security measures protect individuals. Understand the importance of the values of care and how they are applied.

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