All Rights Reserved © Alcatel-Lucent | Tailored Services for Large Accounts| 2010 Sidney Pincaud Services Sales Manager Tailored Services for Large Accounts Integrations and customizations for dynamic customer, employee and community engagement

All Rights Reserved © Alcatel-Lucent | | Tailored Services for Large Accounts | 2010 Bringing together social & business communities through new technologies

All Rights Reserved © Alcatel-Lucent | | Tailored Services for Large Accounts | 2010 > Services excellence Thousands of large-scale transformation projects, across all industries > Worldwide leadership A global team of more than 300 integration and development experts close to Alcatel-Lucent R&D, Technical Support and Training Department. How? WW support and operation Continuous support & evolution Worldwide supervision, incidents treatment Leverage & maximize investments Multi-technology (data, voice, multimedia, video, wifi) Multi-device Multi-channel Tailored to industry, business type, user profile User-centric Adaptive and interactive Performance driven Open applications Open systems Always on Complementing our Business Partners’ offer

All Rights Reserved © Alcatel-Lucent | | Tailored Services for Large Accounts | 2010

All Rights Reserved © Alcatel-Lucent | | Tailored Services for Large Accounts | 2010 Integrations for the the dynamic, sustainable workplace Controls energy consumption per user profile, location and device Continuously monitors energy consumption and costs Automatically shuts down network during out-of-office hours Dynamic office booking Automatic profile- recognition Detects changes and moves automatically Individual security & evacuation plans Office-free automatic profile- recognition Automatic credentials retrieval for devices and locations Device-free contacts, appointments, hot keys list

All Rights Reserved © Alcatel-Lucent | | Tailored Services for Large Accounts | 2010 Dynamic customer engagement customizations Customer-centric (automatic profile recognition) Business-profile based routing Eliminate lost calls (20%) Customizable routing strategies per industry, structure, profiles Interactive video conferencing Real-time sharing and annotations Cross-channel conversations Transformed conference experience

All Rights Reserved © Alcatel-Lucent | | Tailored Services for Large Accounts | 2010 Customer issues Wanted to retain local relationship Intelligent network services expensive 10 lost calls/branch/day = 4 million/year Value Proposition 100% customer tailored (profile-centric) Reduce lost calls (full call tracking) Integration across user tools (presence, mail client, calendars…) Presentation date: June 2010 Alcatel-Lucent Applications Club 2010

All Rights Reserved © Alcatel-Lucent | | Tailored Services for Large Accounts | 2010 Dynamic community engagement solutions Complete user experience transformation: real-time interactivity, web Contactless (wifi) technology Instant information retrieval, contacts exchange Real-time tracking, monitoring Multimedia & Interactive content Enterprise, community TV Live & corporate TV channels Video on Demand Multimedia, video web portals Live event web casts

All Rights Reserved © Alcatel-Lucent | | Tailored Services for Large Accounts | 2010 Dynamic engagement in emergency situations Automatic notifications when emergency numbers are called from inside the Enterprise Automatic incident localization Unified solution for collaboration & mobilization in a critical environment Unified management (voice, radio, video, intercoms) Central access control for remote locations Industry-specific integrations You are here

All Rights Reserved © Alcatel-Lucent | | Tailored Services for Large Accounts | 2010 Tailored solutions at a glance 911/112

All Rights Reserved © Alcatel-Lucent | | Tailored Services for Large Accounts | 2010 Continuos support ALWAYS-ON SYSTEMS ALWAYS UP-TO-DATE REDUCED COSTS

All Rights Reserved © Alcatel-Lucent | | Tailored Services for Large Accounts | 2010 Operating your global network REDUCED COSTS CONTINUOUS SUPPORT OPTIMAL PERFORMANCE WORLDWIDE

All Rights Reserved © Alcatel-Lucent | | Tailored Services for Large Accounts | 2010 Managed services case study Club Med The global specialist of premium holidays all inclusive, friendly and multicultural Club Med has annual revenue of EUR 1.5 billion “More exclusive more inclusive” 80 Hotel Club in 38 countries Project scope Single Point of Contact for Build & Run Worldwide Field Service management through Alcatel-Lucent Business Partners Deployment speed (9 months) Flexible financial model Value Proposition Bring value added services to the guest Reduce cost of operation Leverage existing infrastructure

All Rights Reserved © Alcatel-Lucent | | Tailored Services for Large Accounts | 2010

All Rights Reserved © Alcatel-Lucent | | Tailored Services for Large Accounts |

All Rights Reserved © Alcatel-Lucent | | Tailored Services for Large Accounts | 2010 Emergency 112/911 Fully integrated emergency solution for first respondents Unified interface for call taking, localization, video conferencing, dispatching, monitoring and recording Emergency 112/911

All Rights Reserved © Alcatel-Lucent | | Tailored Services for Large Accounts | 2010 Business Contact details Market needs Eliminate lost calls almost 20% of the total) Adapt communication to customer & job profiles, business relations, availability Intelligent routing towards the right person Direct contact to personal counselor Customer profiling Business Contact - intelligent call routing application, especially created for business environments. Business Contact Intelligent call routing for branch offices OmniPCX Enterprise Branch office #2 Mortgage specialist Line of credit specialist Retirement fund specialist CTI environment Which branch employee should answer? Telephony Status On the phone? No answer? Presence Status Available? Busy? Idle? Agenda Status In a meeting? Office closed? On holiday? Skills Employee profile Mortgage specialist? Retirement specialist? Customer profile Gold card holder? Recent payment? New application? Branch office #1 Mortgage specialist Line of credit specialist Retirement fund specialist Customer call