Certified Trainer Conference Call November 30, 2005

Introductions  Presenters  Leslie Burkes – Director of Training & Professional Services, Non- Profit Solutions  Julie Elm – Customer and Partner and Program Manager  Mike Long – Sage Abra HRMS Training Manager  Janet Moore – Manager, Sage CRM Solutions

Today’s Agenda:  Required Certified Trainer (CT) Documentation  “Let’s get “Engaged” – Tips for Ensuring Audience Participation  The CT Program Annual Renewal Process - How does this Work?  Program and Curriculum Update By Product  Sage Abra HRMS  Sage MIP Fund Accounting  Sage CRM SalesLogix  Sage MAS 90 and MAS 200  Sage MAS 500  Sage BusinessWorks  Sage PFW

Required Certified Trainer Documentation  Use Sage Certified Course Curriculum  Have each student complete  Student Evaluation Form  A Student Sign-in Sheet  Both documents can be found via the Certified Trainer Web Site: login: trained password: toteach  Submit at the end of each month to Sage Software, Inc. 56 Technology Irvine CA Note: MIP CT Program Only –sign-in sheets & evaluations must be sent to Austin, 5 days after class.

Certified Trainer Renewal Process  Certified Trainer Program is an annual program that expires on March 31 st of each year  Renewal notices will be sent 60 days in advance of the expiration  Renewal rates are based upon the number of teaching days and purchase date of the original trainer curriculum  For example, MAS 90 Core Applications – 4 day class  Renewal rate is 80% of the original trainer curriculum purchase price or $  Renewal ensures the ability to order the curriculum for that particular class and on-going automatic trainer curriculum updates as new versions are released  At time of renewal, Sage may require a class and/or product assessment

10 Tips for Engaging Your Students 1.Encourage Questions from Everyone  Prepare a “Questions” flip chart 2.Add Spice to your Handouts  Use colors/markers 3.Get the Wheels Spinning  Hand out brainteasers 4.Train with Toys  Use props 5.Eliminate Interruptions  Cell phones off!

10 Tips for Engaging Your Students 6.Get the Blood Flowing  Give plenty of bio breaks 7.Save Time with Overviews  Provide pre-class handouts/manuals 8.Involve the Sense of Hearing  Play music at breaks 9.Involve the Sense of Taste  Food motivates! 10.Take Care of Yourself  Prepare a “survival bag”

Abra Update Mike Long Manager, Sage Learning Services

Sage Abra HRMS Update Tools  Convert to automated Learning Management System Products  Convert Existing Classroom to Realtime Learning (Abra HR, Payroll, Crystal Intermediate/Advanced, Train, Recruiting, Toolkit, Benefits Admin, Integration)  Convert Existing Realtime to Anytime Learning (Crystal Basic/Intermediate/Advanced, Balancing, System Admin, Navigating, AWC(2), Custom Details, ASQ)

Sage Abra HRMS Update Marketing  Continue focus on target audience campaigns Quarterly brochures, monthly campaigns, eDM  Remarketing through LMS Promote learning tracks Revenue Opportunities  New course in: Database Mgt, eRecruiter, Crystal v10

Leslie Burkes Director of Training & Professional Services, Non-Profit Solutions

NPS Update:  Curriculum updated for version 7.0 – in production now!  No interim update for version 7.1 curriculum, however, 7.1 updates will be included in the workshop trainer tools  Trainer Tools updated by 12/31/05  Order sheets updated by 12/2/05  Year End curriculum available to order after January 6 th  Certified Trainer Shirts Update  Schedules – Need your January/February Dates by December 9 th.  Next Certification class for new CT’s 2/28/06 – 3/1/06

Janet Moore Manager, Sage CRM Solutions

Sage CRM SalesLogix Update  Administering SalesLogix v6.2  Addendum for SP3 is posted on CT website  Re-branded Admin Student Guides available January 2006  End User for SalesLogix v6.2  Rebranded End User Student Guides started shipping Sept. 05  End User Trainer Guide available January 2006  Every End User CT of record receives a Trainer Guide  Starting Curriculum Revisions for SalesLogix v7.0  Send comments or suggestions to

Certification for New Certified Trainers Want to Certify Another SalesLogix Trainer? Certification for New SalesLogix Certified Trainers  February 7-8, 2006  Scottsdale AZ Training Facility  Day 1 – Presentation Skills  Day 2 – End User and Admin Trainer Certification Class  $800 fee for End User and Admin certification  Includes 13 months of certification  Certification current until 3/31/07  Send trainer name and company name to Janet Moore at

Julie Elm Customer and Partner Program Mgr, ACS November 30, 2005

Sage MAS 90 and MAS 200 Update  Releasing Sage MAS 90 and MAS Trainer Curriculum December 1st through December 5 th  Existing CTs must attend the 4.10 Partner Workshop and successfully pass the 4.10 assessment prior to receiving the new 4.10 trainer curriculum  Student curriculum will be available starting December 19 th  4.0 Student curriculum will no longer be available once we begin shipping 4.10

Sage MAS 90 and MAS 200 Update  4.10 Customer Workshop Curriculum  Available for ordering now!  CTs must meet 4.10 Trainer Re-Certification Requirements (as describe in previously slide)  4.10 Library Master ( 1day) and General Ledger (1 day) Customer Workshop– requires Core Trainer Certification Status  4.10 Accounts Receivable and Sales Order Customer Workshop – 1 day –Distribution Trainer Certification Status  4.10 Customer Workshop Trainer Kit contains curriculum for all three classes

Sage MAS 500 Update  Sage MAS Trainer Curriculum is now available  Existing CTs must attend the 7.0 Partner Workshop and successfully pass the 7.0 assessment prior to receiving the new 7.0 trainer curriculum  Student material will begin shipping on December 12 th  7.0 Workshop material will may be purchased by current CTs for the purpose of training customers on 7.0

Additional Updates  Sage BusinessWorks 6.0  Trainer curriculum to ship on December 16 th  Student curriculum to ship on December 30 th  Sage PFW 5.0  Trainer curriculum to ship mid-January 2006  Student curriculum to ship late-January 2006  Exact dates to be communicated directly to CTs

Certified Trainer Contact List  – central box for all product lines  Mike Long - Abra Suite ext 3380  Celina Oliver - Sage BusinessWorks, Sage MAS 90 and MAS 200,  Sage MAS 500 and Sage PFW and Sage BatchMaster , ext 3821, Leslie Burkes- Sage MIP Fund Accounting ext 6162, Janet Moore - Sage CRM Solutions ,