“Leading Through Change” Alisha Kleiner Creighton Glober Jacob Moore Jared Ruff

Overview John P. Kotter Traits of effective leaders Eight steps to transform you organization Four Mistakes That Lead to Failure

John P. Kotter Professor of Leadership at Harvard School of Business Speaker At Management Meetings Author of six best selling books:

Traits of Effective Leaders Quest for learning Risk takers Open to people and ideas

Eight steps to transform you organization Establish a sense of urgency Form a powerful guiding coalition Create a vision Communicate the vision Empower others to act on the vision Plan for and create short-term wins Consolidate improvements and produce still more change Institutionalize new approaches

Establish a Sense of Urgency Change is urgent and imperative Balance short-term goals with long-term vision Utilize short-term gains as reminders

Establish a Sense of Urgency S.W.O.T. analysis Set the mood Manage time

Form a Powerful Guiding Coalition Create a team to lead change  Engaging the right talent  Guiding the coalition strategically  Working as a team, not just as a collection of individuals

Create a Vision Emotional as opposed to rational Clear intention and attainable Guides decision-making Directs the change effort

Vision, Results, and Sustainable Success High RESULTS Low Unsustainable Success Sustainable Success StagnationAborted Vision Weak Strong VISION

Communicate the Vision Leaders set an example Various vehicles to communicate new vision

Empower Others to Act On the Vision Eliminate obstacles to change Change structures that undermine the vision Encourage risk-taking activities

Plan for and Create Short-term Wins Plan for tangible goals Establish goals and create improvements Reward employee involvement

Consolidate Improvements and Produce Still More Change Change structures and policies to fit the vision Hire right employees to implement vision Keep things fresh

Institutionalize New Approaches Create a relation between change behaviours and success Implement strategies to ensure leadership development

Four Mistakes That Lead to Failure Writing a memo instead of lighting a fire Talking too much and saying too little Declaring victory before the war is over Looking for villains in all the wrong places

Writing a Memo Instead of Lighting a Fire Managers fail to create the sense of urgency during change Do not just send out a report, have a meeting

Solution Gather group to identify complacencies Brainstorm ways to counteract complacencies Develop action plan to implement ideas

Talking Too Much and Saying Too Little Most leaders under communicate their change in vision by a factor of 10 Use speeches and memos too often Lead by example Leaders must behave consistently with their goals

Solution Lead by example Leaders should behave consistently with their goals

Declaring Victory Before the War Is Over Often with initial success, leaders lose sight of overall objective Forget the difficulty and time it takes to make change

Solution Don’t settle for too little too soon Don’t lose sight of the work that’s left to be done

Looking for Villains In All the Wrong Places The perception that middle-management resists change is unfair Educated workforce-everyone is involved in the change process Biggest obstacles to change are people directly under the CEO

Solution Build a guiding coalition that represents all levels of the organization

Conclusion John P. Kotter Traits of Effective Leaders Eight steps to transform you organization Four Mistakes that lead to failure

Conclusion “No organization today - large or small, local or global - is immune to change. To cope with new technological, competitive, and demographic forces, leaders in every sector have sought to fundamentally alter the way their organizations do business.” John P. Kotter