People First System Upgrade Overview March 22, 2010

© 2008 Convergys Corporation. All rights reserved. System Upgrade Overview Page 2 Preparation (In Progress) User Acceptance Testing Completed Communication Plan Executed Training Delivery Risk assessment and mitigation plans Upgrade Process (5 days) Execute Upgrade Process Validation (1 day) Post upgrade validation

© 2008 Convergys Corporation. All rights reserved. System Upgrade Overview Page 3  Major functional enhancements to be delivered with SAP upgrade  Communication and Training are critical to minimize disruption  System testing and UAT sign-off to be complete prior to upgrade  Risk Assessment and Contingency Planning  Payroll processing  Contingency Plan is a return to existing system  Multiple mock upgrades will be completed prior to “live” upgrade

© 2008 Convergys Corporation. All rights reserved. Offline Window  Effort to resize the downtime window to date, we have:  Setup separate environment  Conducted mock runs for the upgrade  Worked with BASIS team to tune payroll cluster conversion  Engaged with SAP to leverage their expertise in reducing the cycle  Conclusion: 5 Business Day Window  Plan for offline window is illustrated below (orange is validation window)

© 2008 Convergys Corporation. All rights reserved. Upgrade Process - Summary Page 5  Detailed SAP Upgrade schedule (hour/minute)  Validated through mock upgrades  Communicated to all participants  Aggressive Management  Frequent status reporting (scheduled calls)  Open conference bridge for issue reporting and resolution  24 x 7 work schedule during upgrade  Upgrade Facts  The People First database is approximately 1.6 terabytes  338 unique assignments/enhancements delivered with upgrade  Approximately 700 transports (programming changes)

© 2008 Convergys Corporation. All rights reserved. Validation Summary Page 6  System validation  Spot check to ensure business functionality is operational  DMS and Technical teams to collaborate  Contingency for unplanned events  Payroll processing  Contingency plan (return to existing system)  Post “go-live” support

© 2008 Convergys Corporation. All rights reserved. Questions Page 7