1. IT and Development support services

2. Our BI Support Packaged Offerings
Comprehensive range of IT support and development services
Follow the sun or US hours or 24x7 support coverage
One Team - Experienced DataTerrain consultants working as extension of client team
Scalable in terms of team size as per requirements
Detailed documentation, change management and logs maintained

3. Sample Technologies / Services we cover
BI Reports
Oracle OBI Answers (Analysis)
Oracle Interactive Dashboards
Oracle BI Publisher
Oracle RPD
Oracle BRIO / Discoverer Reports
Tibco Jasper reports
IBM Cognos
SAP Business Objects
SAP Crystal Reports
Tableau Reports
BI Cloud
ETL
Coding
Oracle Cloud Taleo reports
Oracle Cloud HCM (Fusion)
Oracle BICS
Oracle ODI
Informatica
DataStage
C++
Java
Python
Database Admin
Server/Network
Quality Assurance
Oracle
DB2
mySQL
Windows
Linux
BI Reports
ETL migration
Metadata
Project Management

4. Report Development Design Diagnose Develop
Design new reports (pivot tables, drill-downs, report navigation, complex formulas etc.) 
Design and develop metadata model 
Ad-hoc reports creation
Design
Diagnose and resolve report issues
Providing technical assistance for client teams.
Fine tuning the queries to improve the performance.
Diagnose
Interacting with the users to enhance usage of the report by adding new features.
Assist in report modifications, security, scheduling and documentation
Support UAT and production rollout activities.
Advance concept training
Develop

5. ETL support Design Develop Diagnose Design new ETL flows
Design mapping
Design data flows
Design
Develop, maintain ETL applications
Develop mapping / sessions / workflows
Develop ETL procedures for implementing data integration and data loading tasks
Develop
Perform data cleansing functions
Troubleshoot, optimize and tune ETL processes
Participate in code reviews
Diagnose

6. Quality Assurance Plan Perform Test planning
Test design – Create test cases
Plan
Test execution – Validate both visual and functional aspects
Perform Unit testing and Integration testing
Defect reporting
Summary of Test Activities and Actual Results.
Perform

7. Server/Network Administration
Installing and configuring new software
Applying OS updates, patches, and configuration changes
Ensuring parity between dev, test and production environment
System performance tuning
Preventive
Analysing system logs and identifying potential issues with computer systems.
Troubleshooting any reported problems.
Configuring, adding, and deleting file systems
Adding, removing, or updating user account information, resetting passwords, etc.
Corrective
Answering technical queries and assisting users.
Document the configuration of the system
Interact with vendors for service requests
Assistance

8. Database Administration
Installing and configuring new database
Applying database updates, patches, and configuration changes
Ensuring parity between dev, test and production environment
Database performance tuning
Preventive
Troubleshooting any reported problems.
Adding, removing, or updating user account information, resetting passwords, etc
Create and monitor the backup process
Managing the control files and log files.
Corrective
Answering technical queries and assisting users.
Document the configuration of the system
Interact with vendors for service requests
Assistance

9. Project Management Plan Manage Reports
Preparing and maintaining project, stage and exception plans as required
Prepare the risks and contingency plans
Plan the review and reporting cycles
Scope of work, Work breakdown structure and resources
Plan
Track and Monitor overall progress and use of resources
Perform Check-point review with all stake-holders and initiate corrective action where necessary
Coordinate with various stake-holders to ensure the success of the project
Manage
Collate status from various stakeholders.
Escalate any perceived issues proactively and mitigate the risks
Reporting through agreed lines on project progress through highlight reports
Reports

10. DataTerrain model info
Support for 40 hours a week standard and flexible during time of need.
1 month notice for any headcount reduction.
Billed monthly
Contact for further details

11. Next steps
Statement of work and service level agreement
Finalize the scope and requirements
Team formation
Support Initiation and Transition
Detailed documentation and ticketing team to track.