10/16/2009 ESYSTEMS FORUM

UNIFIED COMMUNICATION SOLUTION 2http://

Agenda o AVM company description o globalcomserver product description o Unified Messaging description 3http://

AVM company o French company created in1983 o Software editor and Telephone operator o 2 business models: hosted and outsourcing o Several hundred customers and thousand users in multiple countries o All vertical markets 4http://

Greek customers 5http://

Many other customers 6http://

Strategic partnerships 7 o SAP Certified o Microsoft Gold Certified o Dialogic o Canon o Nuance (OCR, TTS) o Telisma (ASR)

Agenda o AVM company description o globalcomserver product description o Unified messaging description 8http://

globalcomserver product o Unified Messaging System (Exchange, Notes, SMTP) o Fax, Texting, , and Voice server o Windows and Web software interface o Business application adapters (ERP, CRM, ECM) o Multifunction printer integration o Communication Campaign Manager o Communication Alert Manager o IVR, ACD, Voic , Readmail 9

Call processing 10http:// o IVR o ACD

Agenda o AVM company description o globalcomserver product description o Unified Messaging description 11http://

Why Unified Messaging ? 12http:// Why Unified Messaging? o Distinct applications to access to, and reply from, each medium Fax Text message (SMS) Voice Telegraph Exchange (TELEX)

13http:// Why Unified Messaging?

What is UM? 14http:// o Unified Messaging is the integration of several different communication media o Users will be able to retrieve and send voice, fax, text and messages from a single interface o Access from wireline phone, wireless phone, PC, Smartphone

General description 15http://

16http:// Detailed architecture

17http:// Detailed architecture

18http:// Detailed architecture (Centrex)

Messaging interfaces 19 Directories Public or private, Outlook / Notes or folder contacts Support all MS document extensions as attached file Messaging o Exchange o Lotus Notes/Domino o SMTP

20http:// Reception o Fax, Voice, Text and messages are centralized in the messaging application Voice Text Msg Fax

21http:// Send report

22http:// Management tools o GCS Windows o GCS Web

23http:// Technologies o SDK (COM/DCOM, Web services, VC++/VB Scripts) o File systems (NFS, FTP, SMB, CIFS) o TCP/IP Virtual Printer o PSTN (ISDN/Analog), Fax over IP, Voice over IP o Automatic Speech Recognition o Text To Speech o Microsoft.NET o Windows server Operating System o POP3, IMAPv4, SMTP, LDAP, HTTP, SOAP …

24http:// o Improve information processing, and maximize user efficiency and customer satisfaction o Centralized, easier system administration (including security / archiving) o Automated services available 24/7 (IVR …) o Cost reduction o Traceability Benefits of UM

25http:// o All companies with multiple messaging systems o All companies that want to improve customer relationship o All companies that want to renew: o Their phone standard o Their PABX o Mobile workers who need constant access to information and messaging Typical UM adopters

26http:// ROI BenefitsTCO oImprove user productivity and responsiveness oHigh availability oNo messages missed or lost oReduce administration and maintenance costs oReuse existing infrastructure (ROA) oGreen IT (zero paper) oHome office / Mobile users o Software o Hardware o Installation o Training o Administration o Maintenance

27http:// Market analysis o French market growth: +24% each year between 2005 and 2008

28http:// Market analysis o Expected and actual benefits of unified communications

29http:// Competitors o PBX vendors o Aastra - Unified Communication Platform (UCP) o Alcatel - OmniTouch Unified Communication (Otuc) o Cisco - Unity Connection / Unity Express o UM Vendors o AVM – GlobalComServer o Cycos – mrs o Software vendor o Microsoft - Communication Server

30http:// Competitors

Why AVM’s UM? o No new software required on client workstations o No hidden costs o Unified directory o Modular and scalable solution o Compatible with heterogeneous telephony environments: PSTN (Analog/ISDN) or IP o Fast integration with the customer’s business applications (ERP, CRM, ECM …)

32http:// o Adaptation to customer requirements (customization) o Technical assistance and support based on a real partnership o Unlimited user licenses and no restriction on line numbers o Outsourcing offer Why AVM’s UM?

33http:// What else? o Audio conference bridge o Vocal Appliance o Outsourcing FaxToMail solution (Faxbis) o SS7 Telecom Operator

34http:// Thank you for your attention