Warranty Dealer Entitlement Review

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Presentation transcript:

Warranty Dealer Entitlement Review

Login using credentials your WSA provides www.servicebench.com Login using credentials your WSA provides

LOG IN

NEW USER INFORMATION eMail address for “Forget Password”

NEW USER INFORMATION cont’d Enter your own unique password

Or Click on Entitlement MAIN MENU Cursor Over Shortcuts Click on Entitlement Or Click on Entitlement Link

ENTITLEMENT Serial Inquiry Enter a Serial Number Click Search

ENTITLEMENT Unit Information Owner name and Install date display if the unit has been registered The Policy that displays is based on install date Registered on time flag and eligible for Enhanced is based on the Registration

Warranty coverage starts based on the Install date of the unit ENTITLEMENT Policy Details Warranty coverage starts based on the Install date of the unit Application Type (Residential, Commercial, Other Residential) may have varying policy coverage Equipment owner distinguishes coverage differences between the Original owner or the Subsequent Owner

ENTITLEMENT Non Registered Unit Non Registered units do not display owner information Policy that displays is based on ICP ship date plus 90 days

ENTITLEMENT Non Registered Unit Application Type for a non registered unit defaults to the most frequent Application Type (if the unit is considered Residential then it is defaulted to Residential. If the unit is considered Commercial, then it is defaulted to Commercial. You may need to call in for non-standard applications Warranty Length displayed is based on the policy in effect as of the ICP ship date plus 90 days

ENTITLEMENT Supplying an install date If you want to supply an install date on a non registered unit to determine coverage Click Search

Policy that displays is based on the purchase date you entered ENTITLEMENT Supplying an install date Policy that displays is based on the purchase date you entered

ENTITLEMENT Supplying an install date Warranty Length is based on the policy in effect as of the purchase date you entered

ENTITLEMENT HELP Contracts If the serial you enter in Entitlement is associated with a HELP contract then the contract information will be displayed at the bottom of the Entitlement screen

HELP! ServiceBench Online Help at www.servicebench.com ServiceBench New User Training ICP Dealer GO Sites ServiceBench Live Chat and Email ServiceBench Support Line 1-877-4SBENCH (1-877-472-3624)