1. iShop Module – Customer Portal iShop Training Module Customer Portal

2. iShop Module – Customer Portal Customer Portal  Customer Portal is used to manage your iShop account. This is the Account Management Screen.  Manage Quotes  View Order History  View and Add Shipping Addresses  Change email, password, and contact info  Company Agents  Log out  Access company agents through the Account Info link  You must be logged in to access the Customer Portal

3. iShop Module – Customer Portal Customer Portal  Manage Quotes  Make quantity changes to items in a saved quote  Delete a quote  Add a quote to the cart for purchase  There is no limit to the number of separate quotes you may save.  See the Managing Quotes training module for details on creating a new quote.

4. iShop Module – Customer Portal Customer Portal  View Order History  Viewing Order history only shows all orders entered in iShop.  Users can:  Review order details  Copy orders to the cart  Copy orders to an existing quote

5. iShop Module – Customer Portal Company Agents Area Lets look at the View Order History Screen

6. iShop Module – Customer Portal Company Agents Area Order information Order information Billing Information Order Status Order Contact Order Information Shipping Information Copy to New Order Link Copy to Quotes Link

7. iShop Module – Customer Portal Customer Portal  View and Add Shipping Addresses  Users can modify their shipping information.  This data is sync’d with Balcrank’s ERP system every 2 minutes.  Delete an address  Add New Shipping Address

8. iShop Module – Customer Portal Company Agents Area Let’s Delete an address Select View or Add Shipping Address Select the address you want to delete Click on the X to remove the address Select OK to confirm removal Access company agents through the Account Info link

9. iShop Module – Customer Portal Company Agents Area Let’s Add an address Select View or Add Shipping Address Select New Shipping Address Enter Name & Company Complete address and contact information New Address Box opens Designate Shipping Commercial or Residential Click Add New Address New Address shown in list

10. iShop Module – Customer Portal Customer Portal  Change email and password  Change passwords & e-mail addresses – this is relative to the users signed in, not the customer account

11. iShop Module – Customer Portal Customer Portal Enter current password Enter current password Change Password Enter a new password Enter a new password Re-enter the new password Re-enter the new password Select Change Password Select Change Password

12. iShop Module – Customer Portal Customer Portal Enter new e-mail address Enter new e-mail address Change Password Re-enter new e-mail address Re-enter new e-mail address Changing your e-mail address will automatically log you out. You must log in using the new email address to continue using iShop

13. iShop Module – Customer Portal Company Agents Area This area is used by the iShop Customer administrator to manage all agents for your iShop account List of Users Users Name Status Edit Link Enable/ Disable link Add an Agent

14. iShop Module – Customer Portal Thank you for your time. Questions or comments Contact: Jess Larkin 828-645-2237 jlarkin@balcrank.com