Healthy Lifestyles Program Overview Healthy Lifestyles is a lifestyle management program that employs a comprehensive approach to wellness with the goal of reducing risk factors and improving overall health.

2 Healthy Lifestyles: Program Overview Healthy Lifestyles is a wellness program that fully integrates a compelling suite of tools to achieve maximum member engagement and results. Healthy Lifestyles is designed to help people make healthy behavior changes in five key areas: Tobacco use Weight management Diet Exercise Stress management

3 Healthy Lifestyles: Goals  Understand the total effect of unhealthy behaviors on their overall health status  Realize the impact unhealthy choices and behaviors are having on their life  Envision how their life could be by making healthier choices  Identify the daily situations that spark these behaviors and deciding how to deal with them  Build and follow a personalized strategy that will change and improve lifestyle choices Healthy Lifestyles helps participants create their own health improvement plans to help them:

4 Healthy Lifestyles: Key Features Healthy Lifestyles program features include: Customized health programs and planning tools One-on-one coaching Access to network fitness centers Discounted access to alternative therapy service providers Online communities of interest Modules for kids and teens Points and rewards

5 Healthy Lifestyles: Benefits Identify lifestyle issues & change behaviors Create a support network Make tangible steps to improve health See quantifiable results & be rewarded Members:

6 Healthy Lifestyles: Complete Comprehensive marketing outreach to get eligible members involved One-on-one coaching available online and by phone Online and community health improvement programs Tobacco cessation powered by the leading QuitNet program Physical activity programs, including access to fitness centers Organized access to complementary and alternative practitioners Online communities of people helping each other achieve goals. Points rewards provides positive reinforcement Measurement – provides full reporting Healthy Lifestyles Complete fully integrates a comprehensive suite of tools to achieve maximum member engagement and results, including:

7 Healthy Lifestyles: Complete Flexible Approach Healthy Lifestyles Complete allows employees to choose why, how, and where they participate and adapts to their unique health needs. Employees can enroll online, in-person or by phone Employees can set their own goals or seek guidance through a health risk assessment (HRA) A Personalized Action Plan gets employees started right away

8 View points View activity Redeem points for prizes Healthy Lifestyles: Points & Rewards Members can:

9 Healthy Lifestyles: 360° Health Integration Healthy Lifestyles seamlessly integrates communication and coordination with other 360º Health programs via: Referrals - into the program from other areas help ensure identification at the earliest opportunity Member Data Platform – transfers and referrals into and from each 360° Health program are more easily facilitated through Healthy Returns System

10 Healthy Lifestyles: Identification of Members For one-on-one coaching, we proactively identify members using the following eligibility criteria: Health assessment reveals at least one behavioral trigger: Weight Tobacco Stress Diet Exercise Intention to change behavior within six months Willingness to receive telephone contact At least 18 years old

11 Healthy Lifestyles: Member Outreach Follow up on the member’s HRA results Establish rapport Capitalize on the member’s “What’s In It For Me” Confirm behavior change readiness Conduct an in-depth behavior change assessment to determine participant knowledge, attitude and behaviors For one-on-one coaching, the health coach initiates outreach to identified members via an outbound telephone call to: